Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Asked to stop constant text messages for very specific reason - said unable to stop messages and increased number sent! Demanded refund which they agreed and immediately removed all funds from account so unable to use phone at all. Did not tell me they had removed funds and now claim they are unable to refund. So no agreed refund and no funds restored to account. Wonder what they are doing with my money.”

Helpful Report

Posted 9 years ago

“Constant direct debit mistakes resulted in then cutting me off 4 months in a row (I run my own business). Their response to my complaint was literally non existent! Rang today and spoke to five people, one after the other over an 80 minute period and got nowhere! All I want to do is cancel my contract with them because they have not been able to fulfill their promises. Nobody you speak to has any authority to action anything so they have pointless jobs!”

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Posted 9 years ago

“worst service ever i have a new contract i am cancelling it.”

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Posted 9 years ago

“Worst experience. Very bad signal,internet not working and the worst costumers service”

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Posted 9 years ago

“I bought an Ipad pro and I asked to be delivered at store, but guess what happen when I went to store to collect it.... they lost it. and they said there is nothing they can do about till they find out where the iPad is. Now I have no money and no Ipad.”

Helpful Report

Posted 9 years ago

“Intially stopped by NHS discount after 14months stating it was due to a new computer system introduced by Vodafone during August 2015. Informed by Vodafone to reapply for discount, this was rejected as it was not a new account. My complaints by letter was ignored by Vodafone. Vodafone promised me a refund but this never happened. Staff telling me something different each time I called to.complain. I will be giving 30days notice on the account during June 2016 and will be leaving Vodafone.”

Helpful Report

Posted 9 years ago

“Wasted an afternoon going round in circles trying to access my account online. Simply needed to register my phone in my name rather than my husbands. Had 3 conversations, 2 temporary log-in details,neither of which worked. I'm now resolved to leave Vodafone after being with them nearly 10 years. I don't often complain but this was the worst customer service I've experienced in a long, long time.”

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Posted 9 years ago

“The worst. Check you data usage if they say you went over ans 3 out 5 time you have not and then they charge you fortune”

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Posted 9 years ago

“If you thinking of getting a mobile phone for your son or daughter, go anywhere else but Vodafone, we did this and when my son was 18 year in July, I transfer it and put it in his name. Then Unknown to me, he didn't pass the credit checks so they told us by text not a letter to me a text to the number(my sons number not my number) and cut him off as all the direct debits had stopped when we transfer ownership. I then in November, I got a bill and have been blacklisted, this company is a joke, my son has not used the phone since August but we have been charged until this may. I will never use Vodafone again.”

Helpful Report

Posted 9 years ago

“Vodafone are the worst company I have ever had dealings with, my 24 month contract ended and account was clear of any payments. They passed my account to two debt collection companies saying I owe £150 when I contacted them they said it was a mistake my credit score as gone from a 5 to 1. Recently got turned down for a car loan because of them, now taking them to court for £500 damages”

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Posted 9 years ago

“DO NOT GET A VODAFONE CONTRACT. it is next to IMPOSSIBLE to cancel the contract once you have reached the end of it. based abroad, i no longer need the contract i had with them whch ended in december 2015. -called in january to cancel and get pay as you go. all ok. -april: receive an email concerning my bill...odd. call up and the contract's still going. cancel again. assured the last four months will be refunded to my bank account. -2 weeks later: contract still not cancelled. half of the money has been credited to my phone account. -today: finally cancellation has been confirmed. half of the money is on its way to my bank account. still waiting to hear about the rest of it. (all phone calls took at least 30 minutes and involved speaking to many many different people resulting in me answering security questions over and over and over again each time they transferred me) how likely are you to recommend vodafone to friends or family based on your experience with us? DON'T DO IT”

Helpful Report

Posted 9 years ago

“Vodafone deserve their place at the bottom , the customer service experience is truly awful with incorrect information given out on a regular basis, long waiting times and promises of return calls never materializing. Rudeness is common place with the front line staff poorly trained and be prepared to ride the merry go round of being passed from one department to another as no one has the ability to deal with straight forward problems.If they hope to be on a level with the likes of First Direct for customer service then their only chance would be a complete overhaul from the top down...even then I find it unlikely that a leopard such as Vodafone will ever change its spots.”

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Posted 9 years ago

“Absolute disgrace, we have a business account and they should be ashamed of the customer service (or lack of it). No one seems to have a clue what they are doing and pass you from department to department and don't even have the decency to explain to the next advisor what you have already told them prior, entailing having to constantly repeat yourself, totally exhausting, overall a very unhelpful inexperienced lot of nonsense staff.”

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Posted 9 years ago

“Been with vodafone over 30 years wont be staying. Got 3 numbers on contact 2 of which has recently been upgraded but so much hassle and false promises. I qualify for loyalty discount but on my daughter's they added 20% on instead of deducting it. They assured me my sons was discounted it wasn't. I was promised 10gig i am only getting 8gig and awaiting a management call back, promised but not yet recieved. This is the last time with this unprofessional outfit. Regards Mr Swift”

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Posted 9 years ago

“Before buying the Galaxy S7 I asked 2 separate online customer advisers if the S7 worked with wifi calling at this time and they both assured me that it did and tried very hard to get me to sign up through each of them but I said I was going to think about it. The next day I decided to buy online and collect at my local store.Once at the store I asked the staff member to confirm the s7 will work with wifi calling now and he also assured me that it did, great can you set the phone up so it will work for me when I get home. Before leaving the store I again asked that the phone had been set to work with wifi calling and he said it had.Once home I discovered that it had no option for wifi calling so I called customer services and they said the S7 does not work with wifi calling.So 3 different Vodafone staff members either gave wrong information or lied to me to get a sale.Back at the store was a nightmare...the same staff member ( assistant manager) thought it was acceptable to shout at me at the top of his voice in front of other customers that he hadn't told me it would work with wifi calling, after reminding him of our earlier conversation when I bought the phone he again shouted in front of a shop full of customers ..WHO ON EARTH BUYS A PHONE WITHOUT KNOWING HOW IT WORKS!! very intimidating..I left the store and called customer services to complain but they wasn't interested saying they could only put it on my notes so I wrote a letter and posted it to the address on their website recorded delivery but they didn't even acknowledge my letter or reply. After making several requests I finally received a returns bag and have now cancelled my contract and sent their phone back.NEVER NEVER NEVER AGAIN WILL I USE VODAFONE AND I HOPE IF YOU'RE READING THIS VODAFONE YOU SHOULD HANG YOUR HEADS IN SHAME .......IF YOU CAN BE BOTHERED THAT IS.”

Helpful Report

Posted 9 years ago

“Totally inept customer services, you get past from pillar to post and back again. They are liars, who make you look liars. You have been warned”

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Posted 9 years ago

“Nightmare company from hell. Caused me nothing but misery. I can't bring myself to explain yet again the errors and passing around different departments to sort my refunds out. They're full of it!”

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Posted 9 years ago

“I hope that the person that pays all of his or her Vodafone employees to lie and steal my money gets what they deserve. This company has made my life miserable for months stealing whatever amount of money that they fancy from my account and then telling me that it will be credited back. LIARS!! Hopefully they will go out of business.”

Helpful Report

Posted 9 years ago

“Hello I would like to inform customer service manager that my experience today was positive. I rang to cancel contract and pay early fee but my problem was resolved with a very friendly assistant who was informative and helpful. He is an asset to the department and would like to thank him very much Patricia Evans 07502544964”

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Posted 9 years ago

“Shambolic company. Tried to get my IPhone unlocked to go to a different provider. Its taken five days, hours of telephone calls, numerous emails - I could go on. They gave me e a PAC code to transfer my phone number but then when you try to get through to them you have to put your mobile number in - guess what, it wasn't recognised. In the end I rang the corporate services number and kept asking them to put me through. No wonder Vodafone is listed as one of the worst companies to deal with - NEVER AGAIN.”

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Posted 9 years ago

Vodafone is rated 1.2 based on 2,012 reviews