WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.79

4.8 Rating 2,272 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

WarmYourFloor.com 5 star review on 12th August 2024

Charles V

WarmYourFloor.com 5 star review on 17th December 2023

Carl P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One cable & one mat DIY bath remodels with WarmYourFloor were easy to do with good instructions & beautiful results. The 1st was 10 years ago & the thermostat popped up a message saying it’s useful GFCI life was over. My call to order a replacement was quick & easy & the thermostat arrived in a few days. Again, good instructions made disconnecting the old & installing the new unit simple. Good products & people.”

Helpful Report

Posted 8 months ago

Thank you for your detailed review! We're thrilled to hear that your DIY bath remodels with our products were not only easy to complete but have stood the test of time for over 10 years. We truly appreciate your kind words about our products and team.

Posted 8 months ago

“They only sent instructions in Spanish and when I emailed for English instructions nobody got back to me.”

Helpful Report

Posted 8 months ago

Hi Bart, Each package should have an English manual so we apologize if that fell out or was missed. We are unable to find any emails from you, but we just sent over an email to you with the English manual so you'll have a copy of it and want to make sure that email comes through. Feel free to reach out to us at 866-558-3369 if you have any questions and we'll be happy to help out over the phone as well. Warm Regards, Warm Your Floor

Posted 8 months ago

“Customer service was excellent! Our thermostat arrived exactly when they said it would and works perfectly!”

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Posted 8 months ago

Thank you for sharing your experience Peggy! We are glad to hear the new thermostat is working well.

Posted 8 months ago

“excellent and quick solution to our issue”

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Posted 8 months ago

Thank you for sharing your experience Steven! Enjoy those warm floors.

Posted 8 months ago

“Exactly what I had before. Worked out great and quick response time. Thanks, Scott”

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Posted 8 months ago

Thank you for sharing Scott! We are glad to hear everything is in working order again!

Posted 8 months ago

“Everything is working as advertised. Easy installation and excellent customer service.”

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Posted 9 months ago

Thank you for sharing your feedback with us, William! We are glad to hear our customer service was excellent and your project went well.

Posted 9 months ago

“Easy install. Works great so far.”

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Posted 9 months ago

Thank you for sharing about the easy install, Mike and Diane!

Posted 9 months ago

“Warm your floor had everything I needed in one place. The website was easy to navigate and order the items I wanted to add a heated floor to my new bathroom.”

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Posted 9 months ago

Thank you for sharing, Marc! We are glad you found everything you needed for your new bathroom. Enjoy those warm floors!

Posted 9 months ago

“The folks here were very helpful walking me through this process. They took my sketch and figured the correct length of wire I needed for the floor.”

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Posted 9 months ago

We appreciate you sharing your experience, Val! We want to ensure everyone has the correct parts for the project and we loved working with your sketch.

Posted 9 months ago

“Wonderful customer service, incredibly fast shipping, best pricing and product arrived in perfect condition. Cannot recommend enough - any time you can find a price competitive _and_ reliable supplier, they have my business forever.”

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Posted 9 months ago

Thank you for your review! We appreciate the opportunity to make your shopping experience the best possible. Enjoy those warm floors!

Posted 9 months ago

“Easy to order, the chat helped me to obtain the correct parts, and quick delivery”

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Posted 9 months ago

Thank you for sharing your experience, John! We love the feedback on the chat feature.

Posted 9 months ago

“Friendly customer service, they didn't have the "loud mouth" alarm in stock so they called to ask if it was o.k. if they mailed a replacement.”

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Posted 9 months ago

Thank you for sharing, Charles! Your project looks great!

Posted 9 months ago

“Thermostat replacement worked easily.”

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Posted 10 months ago

Thank you for sharing, Edmund! We are glad to hear the replacement thermostat is working and your floors are warm again!

Posted 10 months ago

“I was able to find my thermostat on line at this website and called customer service to find out how to order it. The person answering the phone was personable and helpful. She found a discount to help with the cost. I appreciated that the order went through and was received undamaged within a few days, so that the electrician could install it right away.”

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Posted 10 months ago

Thank you for sharing! We are glad to assist in ordering, ensuring you get the best price.

Posted 10 months ago

“My heated floors began tripping the GFCI and I was afraid there was a short which would have been difficult and expensive to track down. Fortunately, after contacting Warm Your Floors, I was told that it was more than likely a failure of the control unit itself since the units only have a lifespan of five to seven years or so. Why that is I don't know, but I ordered a new unit and got conplete information on the proper replacement procedures and my problem was solved. Warm floors again! The product was shipped out immediately and the customer service was excellant.”

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Posted 10 months ago

Thank you for sharing your experience with just Gary! We appreciate the opportunity to provide assistance in diagnosing and solving the problem with a new unit. We are glad to hear the floors are warm again!

Posted 10 months ago

“Great customer service and frinbedly staff”

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Posted 10 months ago

Thank you for sharing about our excellent customer service, Klaus!

Posted 10 months ago

“When I called to have some questions answered the person I spoke to was very knowledgeable and helpful and was also able to order my heated floor for me without having to transfer me from the department to department. Definitely will order again”

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Posted 10 months ago

Thank you for highlighting our service team, David! We are glad to provide quality service to our community.

Posted 10 months ago

“It's a nice product and they have great customer service price is fair”

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Posted 10 months ago

Thank you for sharing about our products and great customer service. We appreciate your review, Rob!

Posted 10 months ago

“The new thermostat was easy to install and works perfectly!”

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Posted 10 months ago

We are glad to hear everything is back in working order. Enjoy those warm floors!

Posted 10 months ago

“CSR was knowlegable, helpful, and friendly. My order was taken quickly and efficiently. Te part arrived in two days.”

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Posted 10 months ago

Thank you for sharing your experience Dean! We are glad to provide our services through our knowledgeable staff and to provide products quickly to you.

Posted 10 months ago

WarmYourFloor.com is rated 4.8 based on 2,272 reviews