WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,475 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,475 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 31st March 2026

Anonymous // 01/01/2019

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“Called trying to get information on how to return the thermostat I ordered. We did attempt to install but I think there is an issue with the floor heater. Was told I could not get a refund. Product was brand new only installed for basically 10 minutes. Will not buy your product ever again.”

Helpful Report

Posted 5 years ago

John, Per our conversation, you explicitly said you were having trouble with your existing system believing it was a thermostat issue, and purchased a thermostat from us to replace your old one. You said after installing the replacement, it did not fix the issue so you believe there is a problem in the floor. Since the problem is not with the thermostat, and the thermostat has been installed, we can not take it back for a return. Our return policy does clearly state the item needs to be in brand new condition to be returned.

Posted 5 years ago

“Received the floor quickly, next week it will be installed, so reviews to come. So far good thanks”

Helpful Report

Posted 5 years ago

Hi Michael - Glad everything came quickly! Please let us know if you have any issues installing. Warm Wishes, Warm Your Floor

Posted 5 years ago

“If you can do in floor heating , that's still the best way to go, but if you're retrofitting, this is a good alternative.”

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Posted 5 years ago

Thank you for your feedback!

Posted 5 years ago

“My old programmable thermostat suddenly failed to heat my floor when it was supposed to and to the proper pre-set temperature. The new Home thermostat was easy to install, straightforward to program, and now works very well. I particularly like the diagnostic testing feature on the Home thermostat.”

Helpful Report

Posted 5 years ago

Hi Stephen - We are glad to hear everything is now working and that the HOME t-stat is working well! Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“no you cannot understand the people who are trying to help you”

Helpful Report

Posted 5 years ago

Hi Leroy - We are sorry to hear that. If you have questions that need to be answered, please reach out to us - 1 866 558 3369 - we would be happy to help. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Prompt, efficient, cordial service. Have yet to have thermostat installed, but am sure it will be fine.”

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Posted 5 years ago

Thank you for your feedback! Please let us know if we can assist in the future.

Posted 5 years ago

“New thermostat arrived quickly.”

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Posted 5 years ago

Wonderful! Please let us know if you need assistance in the future.

Posted 5 years ago

“Linda did a great job walking me through an analysis of my problem and helping me select the correct replacement part. She also was very helpful in describing what I would need to do to install the part successfully. Wish all my troubleshooting interactions went this well.”

Helpful Report

Posted 5 years ago

Hi Gerald - Happy to hear Linda was able to walk you through everything. Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Timely delivery. Have not yet installed the unit due to the holiday. I will reach out if I have any issues.”

Helpful Report

Posted 5 years ago

Hi Michael - Glad to hear everything arrived in a timely manner. Please let us know if you have any questions about the install. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Works like a charm”

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Posted 5 years ago

“Ordered replacement thermostat. Fast delivery.”

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Posted 5 years ago

“Parts arrived quickly and instructions were plain and simple to understand. Thank you.”

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Posted 5 years ago

“The installation of my replacement thermostat went smoothly. I had a question and the help desk was very friendly, clear and efficient.”

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Posted 5 years ago

“Great product and easy to install. On time shipping”

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Posted 5 years ago

“Still waiting to be delivered!!!”

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Posted 5 years ago

“Was quickly delivered, and easy to install.”

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Posted 5 years ago

“Great. customer service and prompt delivery.”

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Posted 5 years ago

“Quick...very quick”

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Posted 5 years ago

“For some reason I could not program my thermostat, I called to get some advise. After walking me through the system it was determined my thermostat needed replacing. I ordered a new one and arrived right away and now works great. Thoroughly enjoy the warm floors. However I am not happy I had to replace the thermostat after only 3 years.”

Helpful Report

Posted 5 years ago

“I can't get the app to work on my iPhone. I need some help please. Thanks. John Rees 501-993-7337 or jrees@reescommercial.com.”

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Posted 5 years ago

WarmYourFloor.com is rated 4.8 based on 2,475 reviews