WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,454 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,454 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 31st March 2026

Anonymous // 01/01/2019

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“There was not enough material to do the whole floor. So, just had to do the center. Floor is cold around toilet, and one side of shower. Also, when we build again, can it be put inside the shower?? Under tile, of course.”

Helpful Report

Posted 5 years ago

“Part arrived not in the quality the we were expecting and I was still responsible for the return shipping. Despite technical expertise of my plumber who advised against installing the drain.”

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Posted 5 years ago

“If this worked which it doesn’t. It’s the worst set or directions I have ever seen. If it worked you would have to put three extra large electrical boxes in for all the wires. It doesn’t work. When I called for a technician, he was way to smart to talk to me. It’s very obvious why people stick with baseboard.”

Helpful Report

Posted 5 years ago

“The Nuheat Home thermostat works perfectly in controlling the heat to my tile bathroom floor. It is also much more easily programmable than the Nuheat thermostat it replaced (after 15 years of use). The only thing I wish the Nuheat Home thermostat had retained from the earlier Nuheat thermostat is the built-in nightlight, which was helpful in avoiding bumping into things when utilizing the bathroom at night in the dark.”

Helpful Report

Posted 5 years ago

Hi William - We are glad to hear you are enjoying the newer HOME Thermostat (other than the lack of a nightlight). We'll pass your note to the manufacturer. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Very easy to install my floors are warming up right now so relieved to have a simple thermostat LINDA BRYAN”

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Posted 5 years ago

Hi Linda - Glad to hear you are enjoying your warm floors! Warm Wishes, Warm Your Floor

Posted 5 years ago

“Has not come yet”

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Posted 5 years ago

Hi Paul - According to our records, your order arrived on Dec 16. We apologize for any delay and the inconvenience this may have caused. As you may know, December shipping was experiencing an abnormal level of influx due to the holidays. Please let us know if there is anything we can do to assist in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Shipping was super fast and customer service was beyond expectations. They communicated a portion of my order would be slightly delayed and were willing to make arrangements to reduce delay time.”

Helpful Report

Posted 5 years ago

Hi Daniel - Thank you for understanding the shipping issues. And we were glad to help! Warm Wishes, Warm Your Floor

Posted 5 years ago

“We couldn’t live without these floors.... for longer than 3 days. Thank you. This is the forth unit we have purchased over the years and I wondered if I could return this one so you might tell me what’s happening to them. Tx”

Helpful Report

Posted 5 years ago

“Chelsea, was very knowledgeable about the problem I am having. The clip had broken that keeps the face plate connected. I was informed of a newer model thermostat that replaced the one I have (2013 model). I ordered the newest model. Haven’t received it yet. Hopefully it’ll work as well as the other one.”

Helpful Report

Posted 5 years ago

Hi Ron - Glad to hear Chelsea was helpful! Let us know if you have any issues installing the new thermostat. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Easy to install, but need kore information on the senor wire to connect in from panel.”

Helpful Report

Posted 5 years ago

Hi Helen - Thank you for letting us know. We will have someone from customer service reach out! Warm Wishes, Warm Your Floor

Posted 5 years ago

“Good customer service, knowledgeable, helpful, on point. Preferred on line and received thermostat quickly. Installed and working!”

Helpful Report

Posted 5 years ago

Hi Jace - We are happy to hear you had the experience we strive for! Please let us know if there is anything else we can do to assist in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“my sales rep on this was absolutely perfect- she very clearly walked me through products and options and got me the right stuff quickly.”

Helpful Report

Posted 5 years ago

Hi Joshua - Thank you for the feedback, we greatly appreciate it. All feedback allows us to make sure we are providing our customers with what they need. Please let us know if there is anything we can assist with in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“The thermostat I purchased worked fine but when I received it it appeared to have been previously opened like it was a returned item.”

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Posted 5 years ago

“Super easy to work with.”

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Posted 5 years ago

Hi Christina - We are glad to hear our team was easy to work with! If there is anything we can assist with in the future, please let us know. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Kelsey was very helpful”

Helpful Report

Posted 5 years ago

Hi Joseph - Thank you for sharing your experience with Kelsey! We hope everything is working as planned. Please let us know if there is anything else we can assist with. Warm Wishes, Warm Your Floor

Posted 5 years ago

“EXCELLENT customer service!!!”

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Posted 5 years ago

Hi Andrew - Thank you so much for your feedback, we really appreciate it. As always, if there is anything we can do to assist you, please let us know! Warm Wishes, Warm Your Floor

Posted 5 years ago

“I received a thermostat from Warm Your Floor to replace a thermostat that had failed. I connected the new thermostat. I'm handy, so it was no big deal. The new thermostat works electrically, but the touchscreen user interface is bad. The touch screen is not aligned, so when I touch the screen it activates a button that was not intended, or does not work at all. I have to figure out where to touch the screen to activate an icon that is in an entirely different portion of the screen. Poor quality.”

Helpful Report

Posted 5 years ago

Hi David - Thank you for providing this feedback. I will make sure a customer service rep reaches out to you in an effort to rectify this issue, you shouldn't have to deal with that. Sorry for any inconvenience, Warm Your Floor

Posted 5 years ago

“An electrician said I needed a new thermostat, so I ordered this one. Put it on and still nothing. I tried to return but was told because it was out of the box I could not. I am simply trying to troubleshoot my floor and am very disappointment that a perfectly packaged product could not be returned.”

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Posted 5 years ago

“Great customer service Required floor mat was in stock, straight forward install. Heat mat and thermostat work perfectly. Thank you”

Helpful Report

Posted 5 years ago

Hi Douglas - We are so glad to hear you are enjoying your warm floors! Please let us know if there is anything we can do to assist in the future. Warm Wishes, Warm Your Floor

Posted 5 years ago

“Called trying to get information on how to return the thermostat I ordered. We did attempt to install but I think there is an issue with the floor heater. Was told I could not get a refund. Product was brand new only installed for basically 10 minutes. Will not buy your product ever again.”

Helpful Report

Posted 5 years ago

John, Per our conversation, you explicitly said you were having trouble with your existing system believing it was a thermostat issue, and purchased a thermostat from us to replace your old one. You said after installing the replacement, it did not fix the issue so you believe there is a problem in the floor. Since the problem is not with the thermostat, and the thermostat has been installed, we can not take it back for a return. Our return policy does clearly state the item needs to be in brand new condition to be returned.

Posted 5 years ago

WarmYourFloor.com is rated 4.8 based on 2,454 reviews