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WarmYourFloor.com Reviews

4.8 Rating 2,368 Reviews
96 %
of reviewers recommend WarmYourFloor.com
Company Reviews Metrics Info
4.8
Based on 2,368 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read WarmYourFloor.com Reviews

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Steven C
Verified Buyer
“The product arrived earlier than expected, always a big plus. Thanks!”
Helpful Report
Posted 5 years ago
Hi Steven, Thank you for leaving us such a wonderful review! We are thrilled you had a great experience. We pride ourselves on our customer service and your kind words reaffirm the hard work our staff puts in every day. Thank you for the kind words and we look forward to working with you again!
Posted 5 years ago
Robert J
Verified Buyer
“Delivery was much later than expected.”
Helpful Report
Posted 5 years ago
Robert, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free to reach out to us at customercare@warmyourfloor.com with any further comments, concerns, or suggestions you wish to share.
Posted 5 years ago
BILL R
Verified Buyer
“Delivered on time and was the exact part I ordered”
Helpful Report
Posted 5 years ago
Bill, Thank you for your review! We appreciate you taking the time to comment on your experience and we're glad you enjoyed our service. Thanks again, Bill!
Posted 5 years ago
Mike Z
Verified Buyer
“Good customer service. Products arrived quickly and as ordered.”
Helpful Report
Posted 5 years ago
Mike, We appreciate your kind words, thank you! Customer service is our priority and we're glad you had a great experience. We look forward to working with you again!
Posted 5 years ago
Carol D
Verified Buyer
“Excellent service and product.”
Helpful Report
Posted 5 years ago
Carol, We appreciate you taking the time to write a review, thank you! We're so glad you had a great experience.
Posted 5 years ago
Catherine P
Verified Buyer
“Great experience! Fast delivery and competitive pricing”
Helpful Report
Posted 5 years ago
Catherine, Thank you for writing us such a nice review! We work hard to ensure our customers have a great experience. Our staff will be so happy to read your kind words, thank you!
Posted 5 years ago
Mario G
Verified Buyer
“good service”
Helpful Report
Posted 5 years ago
Mario, Thank you so much for leaving us a review, we're glad you had a great experience!
Posted 5 years ago
Paul C
Verified Buyer
“very user friendly thermostat. happy to have upgraded”
Helpful Report
Posted 5 years ago
Paul, Thank you for your kind words! You made a great choice of upgrading your thermostat as well!
Posted 5 years ago
Anonymous
Verified Buyer
“I talked with your support tech, placed my order, and arrived fast. I have not installed floor heat yet. It is scheduled to be installed the week of the January 24th. Thanks. I know if I have any issues you will be there fore me.”
Helpful Report
Posted 5 years ago
Hello, We are always here for our customers! Please do not hesitate to call us if you need any assistance with your system. Thank you!
Posted 5 years ago
Jorge S
Verified Buyer
“Very nice people, and got my order as we wanted. Excellent!!”
Helpful Report
Posted 5 years ago
Hi Jorge, Thank you for taking the time to write us a review! Our staff is thrilled you had a great experience with us!
Posted 5 years ago
Kenneth W
Verified Buyer
“GFIC tripped repeatedly. Thermostat was said to be at end of life. So bought a replacement. Installed that and the new one tripped out. Unwired one of the two mats connected in the circuit and now it no longer trips. However, the temperature sensor is not near the mat that is apparently okay, so it keeps heating the floor trying to reach the set point. Bottom line, this system is shot and to fix it I’ll have to tear up the tile floor after just five years without knowing why it went bad. Very unhappy.”
Helpful Report
Posted 5 years ago
Kenneth, Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please contact us at 866-558-3369 and allow us to assist you with troubleshooting this issue. Thank you, Kenneth.
Posted 5 years ago
Richard L
Verified Buyer
“We have loved the heated floors and your thermostat. However the longest we have had these thermostat's last is two years. Really wished they would last as long as the warranty and when they fail it was easier to use the warranty. It's difficult enough that most of us just give up and buy another.”
Helpful Report
Posted 5 years ago
Richard, The thermostats have a 3-year warranty from date of purchase. Please contact us at 866-558-3369 and we can assist you. Thank you!
Posted 5 years ago
Anonymous
Verified Buyer
“Paid for next day shipping. Items were not even shipped 48 hours after the order was placed. Yes, it was shipped “next day” but was not received when the shipping calculator guaranteed. Disappointed”
Helpful Report
Posted 5 years ago
We apologize that our service did not satisfy your expectations. This order was placed on a Saturday when we are closed so it was shipped on Monday via next day air shipping. We apologize if there was any confusion that your order would ship sooner.
Posted 5 years ago
Sheri C
Verified Buyer
“I called regarding a thermostat issue for my NuHeat system. The representative was very helpful. I ended up purchasing a new thermostat that was delivered quickly. Kudos for fantastic customer service!”
Helpful Report
Posted 5 years ago
Sheri, We appreciate you writing us a review, thank you! We pride ourselves on having friendly and knowledgable staff and your words reaffirm that, thank you!
Posted 5 years ago
Ed R
Verified Buyer
“thank you for your help in setting the unit up as the manual leaves a little to be desired”
Helpful Report
Posted 5 years ago
Ed, Thank you for your kind words, we pride ourselves on having knowledgable staff. We're so glad you had a great experience with us!
Posted 5 years ago
Ed V
Verified Buyer
“Excellent service, quick turnaround.”
Helpful Report
Posted 5 years ago
Ed, Thank you so much for your kind words! We appreciate you sharing your input with us.
Posted 5 years ago
Anonymous
Verified Buyer
“Great customer service and product was new in the manufacturer packaging.”
Helpful Report
Posted 5 years ago
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Posted 5 years ago
Michelle L
Verified Buyer
“Your staff was fast and attentive! We haven't installed the product yet but the speed at which it got shipped was excellent. Thank you!”
Helpful Report
Posted 5 years ago
Michelle, Thank you for your review! Our staff works hard to provide the best customer service possible. We're so glad you had a great experience with us!
Posted 5 years ago
Nicola M
Verified Buyer
“Order the recommended replacement thermostat on line and received it on time as promised. The replacement thermostat was easy to setup via the wizard application. The screen is clearer and fonts are easy to read without use of magnifying glass and or glasses. HIGHLY recommend the site for product etc. etc. and most important. THE BEST PRICE!!!!”
Helpful Report
Posted 5 years ago
Michael B
Verified Buyer
“i have yet to install the product but it appears to be user friendly i'll let you know more later.”
Helpful Report
Posted 5 years ago
WarmYourFloor.com is rated 4.8 based on 2,368 reviews
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