Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.47

4.5 Rating 1,557 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 9th December 2025

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fancy”

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Posted 4 years ago

“Did not receive the watch. I feel helpless!”

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Posted 4 years ago

“Great watch, not sure how the orange colour will hold out, but it s the colour I picked.”

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Posted 4 years ago

“Very impressed with the new Vostok Europe watch.”

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Posted 4 years ago

“Really good service and extremely fast shipping. Recommended 10/10”

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Posted 4 years ago

“Awesome watch”

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Posted 4 years ago

“My order was sent with signature required, I never got it and because I did not purchase their extra warranty thru Route, they will not give me my money back. I am out over $770 because of this. Anyone can sign for anything and because it was signed, I am out the money. Crappy service!”

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Posted 4 years ago

Hi Glenn, Thank you for your review and feedback. It looks like our customer service team has sent over additional correspondence today. Unfortunately, if you did opt out of package protection, and your shipment was lost or stolen, insurance will not cover a replacement or refund. We do recommend insurance coverage as most couriers will only cover up to $100. If you have additional questions, our team is happy to assist you further.

Posted 4 years ago

“The watch came quickly and looked great. But I instantly saw that it was too big a watch for me. Watches made it possible for me to return it for credit.”

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Posted 4 years ago

Hey Amy! Sorry that watch didn't work out. It's always hard to shop online but we're glad you were able to return it without any issues! Thanks for the support!

Posted 4 years ago

“Quick, easy and on time.”

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Posted 4 years ago

Wonderful, John! Just what we want for our customers! Thanks for supporting our business!

Posted 4 years ago

“Very agreeable to deal with and good prices”

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Posted 4 years ago

Thanks for the feedback, Jerry. If you're looking for something that we don't already have on the site, let us know. We try to add new products every week!

Posted 4 years ago

“Good service”

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Posted 4 years ago

Thanks Hector! Appreciate the kind words!

Posted 4 years ago

“Good service, good product”

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Posted 4 years ago

“I never received my watch and I've told u guys in June I sent an email”

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Posted 4 years ago

Hey Louis! Thanks for leaving a review. We sent an email response back on July 15th. Can you double check your spam or junk folder? Your shipment is fully covered under Route insurance, and we left additional instructions for you. If you still don't see the email, can you please email our customer service team: contact@watches.com

Posted 4 years ago

“Easy purchase and extremely fast delivery”

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Posted 4 years ago

Awesome, Andrew! We love Mr. Jones watches!!!

Posted 4 years ago

“The customer service when reaching out to ask questions about the product that was delivered was timely and succinct.”

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Posted 4 years ago

Always nice to know when we are doing good. Thanks for leaving a message and review for us! We're really trying to boost customer service after 2020. What a crazy year!

Posted 4 years ago

“Not received order yet..... Tracking does not work... So I don't know where it is”

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Posted 4 years ago

Hi Peter, Thank you for your feedback. We apologize for the confusion. We have emailed you through contact@watches.com for further assistance. Please follow up with us there so we can help you retrieve your watch. Thank you for shopping with us!

Posted 4 years ago

“Always a great experience. Second mystery watch purchase. Another great Vestal piece.”

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Posted 4 years ago

Hi Annalee, Thank you for your feedback. We are so glad you like your Mystery Watch purchase. Thank you again for shopping with us and leaving a review!

Posted 4 years ago

“Very nice watch. Quality product, well packaged and fast shipping. 2nd watch that I buy. Will continue to purchase from Watch.com”

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Posted 4 years ago

Hi Margie, Thank you for your review! We are so glad you like your watch. We appreciate you shopping with us!

Posted 4 years ago

“Fantastic service excellent communication I enjoy buying from watches.com”

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Posted 4 years ago

Hi Edwin, Thank you for your review and feedback. We appreciate it!

Posted 4 years ago

“I can find many unique and beautiful watches here.”

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Posted 4 years ago

Hi Gary, Thank you for your feedback and review. We are so glad you can find beautiful and unique watches here!

Posted 4 years ago

Watches.com is rated 4.5 based on 1,557 reviews