Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,506 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 21st July 2025

Grandy Y

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, good product”

Helpful Report

Posted 4 years ago

“I never received my watch and I've told u guys in June I sent an email”

Helpful Report

Posted 4 years ago

Hey Louis! Thanks for leaving a review. We sent an email response back on July 15th. Can you double check your spam or junk folder? Your shipment is fully covered under Route insurance, and we left additional instructions for you. If you still don't see the email, can you please email our customer service team: contact@watches.com

Posted 4 years ago

“Easy purchase and extremely fast delivery”

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Posted 4 years ago

Awesome, Andrew! We love Mr. Jones watches!!!

Posted 4 years ago

“The customer service when reaching out to ask questions about the product that was delivered was timely and succinct.”

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Posted 4 years ago

Always nice to know when we are doing good. Thanks for leaving a message and review for us! We're really trying to boost customer service after 2020. What a crazy year!

Posted 4 years ago

“Not received order yet..... Tracking does not work... So I don't know where it is”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for your feedback. We apologize for the confusion. We have emailed you through contact@watches.com for further assistance. Please follow up with us there so we can help you retrieve your watch. Thank you for shopping with us!

Posted 4 years ago

“Always a great experience. Second mystery watch purchase. Another great Vestal piece.”

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Posted 4 years ago

Hi Annalee, Thank you for your feedback. We are so glad you like your Mystery Watch purchase. Thank you again for shopping with us and leaving a review!

Posted 4 years ago

“Very nice watch. Quality product, well packaged and fast shipping. 2nd watch that I buy. Will continue to purchase from Watch.com”

Helpful Report

Posted 4 years ago

Hi Margie, Thank you for your review! We are so glad you like your watch. We appreciate you shopping with us!

Posted 4 years ago

“Fantastic service excellent communication I enjoy buying from watches.com”

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Posted 4 years ago

Hi Edwin, Thank you for your review and feedback. We appreciate it!

Posted 4 years ago

“I can find many unique and beautiful watches here.”

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Posted 4 years ago

Hi Gary, Thank you for your feedback and review. We are so glad you can find beautiful and unique watches here!

Posted 4 years ago

“Looks and feels cheaper than its price”

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Posted 4 years ago

Hi there, Thank you for your feedback. We are sorry to hear that your watch didn't work out! We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries! Returns of new, unworn items can be made within 30 days of the original ship date. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. Resized or modified watches with links removed will not be eligible for returns. It must also be in the original packaging. In order to process your return please visit our website and request a return here: https://www.watches.com/a/returns If you have any additional questions or cannot locate your order number, we'd be happy to assist you at contact@watches.com. Thank you!

Posted 4 years ago

“Shipment was fast and efficient. The product arrived safe and sound. I would do business again with this site in the future.”

Helpful Report

Posted 4 years ago

Hi Matthew, Thank you for the feedback. We appreciate it and are glad you got your shipment fast and efficient. If you have any additional questions, please email us at contact@watches.com. Thank you for shopping with us!

Posted 4 years ago

“Love the watch, really helped out in other ways”

Helpful Report

Posted 4 years ago

Hi there, We are so glad you love the watch. Thank you for your review and shopping with us!

Posted 4 years ago

“I have purchased three times from watches.com and I have never been didisappointed once. They have a good selection of watches at my price point and they discount certain watches and offer incentives also. Shipping has never been a problem and I can pay over time (monthly payments not weekly) through Affirm. I will definitely be using watches.com again”

Helpful Report

Posted 4 years ago

Hi Charlie, We appreciate your feedback and review! We are so glad you have found some watches you like from our site. Thank you for shopping with us!

Posted 4 years ago

“The Electricianz watch is very cool. I like uneek watches and others have stated they like the visable wires in the face of the watch.”

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Posted 4 years ago

Hi Stephen, Thank you for your review and feedback. We are so glad you like your Electricianz Watch!

Posted 4 years ago

“So fine watches to buy ! Amazing ! Congratulations !”

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Posted 4 years ago

Hi there, We appreciate your review. Thank you for shopping with us!

Posted 4 years ago

“Perfect.Perfect. Very pro.”

Helpful Report

Posted 4 years ago

Hi Rudolph, Thank you for your review and shopping with us!

Posted 4 years ago

“Original item in perfect condition. Great transaction.”

Helpful Report

Posted 4 years ago

Hi Raymond, Thank you for shopping with us and for your feedback. We appreciate it!

Posted 4 years ago

“Fast shipping, user friendly website, awesome selections of watches & lots of good deals.”

Helpful Report

Posted 4 years ago

Hey Celino! Thank you for the feedback. Let us know if there's something you think we should add to the site. We're always looking to add new brands and designs.

Posted 4 years ago

“Delivery tracking and time excellent,watch I'm very happy with price is good also”

Helpful Report

Posted 4 years ago

All wonderful things to hear! Let us know what we need to work on too. We're happy to make improvements and keep customers happy and shopping with us!

Posted 4 years ago

“A bit of old school, just what i wanted.”

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Posted 4 years ago

Hey Betty! That's a fairly new brand! Glad to hear you love the Archetype watches. The green is a nice bold color, and quite popular. Thanks for leaving some feedback!

Posted 4 years ago

Watches.com is rated 4.5 based on 1,506 reviews