Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.47

4.5 Rating 1,557 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 9th December 2025

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW !!!!! This was a Birthday GIFT for My HUSBAND!!! And Boy oh Boy does He LOVE IT ❤️ I was A little Unsure.. but He ADORES it !!! What a BEAUTIFUL 😍 REMINDER Of the IMPORTANT STUFF!!! THANK YOU ❤️😍”

Helpful Report

Posted 4 years ago

Oh Melissa! We are so glad! That brand is pretty special and unique. Cool designs! Thanks for your business and for your review!

Posted 4 years ago

“The watch is a Casio G-shock The printed letters on the mode dial are so small that I don’t know what the mode is, And right now it will not stop on the timekeeping mode. Always liked the appearance of the G-Shocks, but they are not for me, they are for young people with good vision, not going to return it, once again I have bought something I can not eat, like most Casio watches but G-Shocks are not for me.”

Helpful Report

Posted 4 years ago

Hey Hal! Thanks for the feedback! If you change you mind about returning, please let us know as soon as possible. You can reach us anytime at contact@watches.com

Posted 4 years ago

“Bought a Thomas Earnshaw watch and a mystery watch. Had a couple of issues with the watches which were sorted out very quickly. Excellent service, great selection of watches.”

Helpful Report

Posted 4 years ago

Thanks Gary! The mystery watches are definitely a new thing for us! Glad it all worked out and really appreciate your feedback and patience!

Posted 4 years ago

“I recieved my watch in 5days & it is beautiful so happy with the prompt service”

Helpful Report

Posted 4 years ago

Thanks, Elizabeth! Appreciate the kind words and enjoy your timepiece!

Posted 4 years ago

“New watch with a dead battery maybe I'll buy again maybe I won't that is not good business. Your brand new watch arrives and you can't wear it, this company has to do better”

Watches.com 3 star review on 22nd March 2021

Helpful Report

Posted 4 years ago

Hey Aaron! Sorry to hear about that battery issue. We sent you an email on Monday and haven't heard back. We're happy to change the battery for you free of charge if you'd like to ship it back! Just let us know at contact@watches.com

Posted 4 years ago

“very good store”

Helpful Report

Posted 4 years ago

Thanks, Amar! Appreciate the kind words and support!

Posted 4 years ago

“Everything was as advertised and shipping went smoothly. Nothing to report on long term use of the Undone watch as I have only worn it a few days, but so far good.”

Helpful Report

Posted 4 years ago

Thanks for the feedback, Brian! Feel free to send photos as well! We always love seeing lifestyle shots of our customers wearing their purchase! Thanks so much for supporting our shop!

Posted 4 years ago

“This is my second spinnaker watch. I have a number of high end brand watches and Riviera is a quality watch and excellent value.”

Helpful Report

Posted 4 years ago

Hey Peter! So glad you're enjoying that watch! Very nice! We always appreciate the feedback and support. Hope you will continue to shop with us!

Posted 4 years ago

“Great watch and speedy delivery.”

Helpful Report

Posted 4 years ago

Hey John! Thanks! Nothing better than that.. a nice, short and sweet review!! We shipped your Spinnaker direct from the vendor, so they are actually closer to you than our own warehouse an CA! Glad your watch made it safely and enjoy!

Posted 4 years ago

“I love my new purchase”

Helpful Report

Posted 4 years ago

Hey Rodney! Thanks for the review! That brand is super popular and we're looking to get more pieces in soon! Hope you're enjoying it and thanks again for shopping with us!

Posted 4 years ago

“Very efficient and well organised.”

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Posted 4 years ago

Thanks, man! Appreciate the kind words! Enjoy your watch and reach out anytime!

Posted 4 years ago

“Still waiting on my watch to arrive. I thought the shipping would be much faster than this. A little disapointing.”

Helpful Report

Posted 4 years ago

Hey Andy! Sorry for the delay! Normal UPS Ground is between 10-17 days, however they do always reserve the right to list delays with international shipping. Sometimes getting through customs can take a little extra time. We see that your item arrived two days ago! Let us know how you like it and we're always looking for ways to improve our shopping experiences! We appreciate your feedback and support!

Posted 4 years ago

“Was sent back had to pay again”

Helpful Report

Posted 4 years ago

Hi James, We apologize on behalf of USPS. We're not 100% sure why they were unable to deliver your first shipment. We did receive the package back on March 12th and are happy to reship it although there is the small reshipping fee to cover the cost to resend it. We could also refund the original order if you prefer that. Let us know. Thanks

Posted 4 years ago

“I like that it is 100% recyclable very light weight. Solar charged and well priced”

Helpful Report

Posted 4 years ago

Hey Michael! Thanks man! Appreciate the review!

Posted 4 years ago

“Unfortunately the watch crystal had cracked in three places when it arrived at my nephew's door. (It was a Christmas present.) He contacted you to remedy the situation, returned the watch for a replacement and it just arrived today. The watch is great! I just wish it hadn't cracked in the first place. All's well that ends well.”

Helpful Report

Posted 4 years ago

Thanks for the review and sorry to hear about the damaged shipment! We added additional Route insurance to the site last year because we wanted to make sure our customers were covered! Sometimes the couriers are brutal! Appreciate the feedback and thanks again for shopping with us!

Posted 4 years ago

“I’m trying to give you four out of five stars but for some unknown reason your website won’t allow me to do that. Let me say so far so good. I love the aesthetics of the watches and I am an internationally acclaimed hard ass on reviews. The fact that I’m even responding to this is unusual as I normally can’t be bothered. I am the buyer at a custom men’s store in Minneapolis and so far have been impressed with what you have to offer.”

Helpful Report

Posted 4 years ago

Hey Gary! Thanks for the review! We appreciate the honest feedback and thanks so much for supporting our business!!

Posted 4 years ago

“The Timex watch : 0K. The Bertucci watch : KO... it could have been checked before sending the watch...”

Helpful Report

Posted 4 years ago

Hey there! Thanks for the review! If you're having any troubles with the watch or shipment please let our customer service team know at contact@watches.com

Posted 4 years ago

“Wide variety of watches,I'll stick with you”

Helpful Report

Posted 4 years ago

Thanks Juan! Appreciate the compliment! Reach out anytime to our team at contact@watches.com if you have additional questions about the products!

Posted 4 years ago

“Slow shipping”

Helpful Report

Posted 4 years ago

Standard shipping for countries outside the US takes about 14-28 days. We do offer expedited shipping through UPS, which can be quoted during the checkout process. We'd be happy to assist if you have additional questions. You can email our team at contact@watches.com for further assistance. Take care!

Posted 4 years ago

“Clean, sleek, and outstandingly gorgeous! I found really great deals on really great looking watches here.”

Helpful Report

Posted 4 years ago

Thanks Russell! We like your style! That's a new brand and they are just getting started! We appreciate the support and let us know anytime if you need anything: contact@watches.com

Posted 4 years ago

Watches.com is rated 4.5 based on 1,557 reviews