Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.47

4.5 Rating 1,557 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 9th December 2025

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The refund program is slow not that easy to navigate. Still waiting for return approval.”

Helpful Report

Posted 4 years ago

Hey Susan! Thanks for the review. We're always grateful for feedback. It looks like we emailed instructions on March 2nd. Please let us know if you still do not see those. You can reach our team at contact@watches.com

Posted 4 years ago

“Very fast delivery to Australia, great product at an excellent price.”

Helpful Report

Posted 4 years ago

Hey Dale! Appreciate the review! We're so glad that your shipment made it quickly, considering how standard shipping internationally can sometimes take up to a month. Happy to hear that you're enjoying your watch. Thanks for supporting our shop!

Posted 4 years ago

“the watch was awesome but she was broke. im waiting. i've good support but im sad. i,ve been waiting couple weeks for her. but thats life. i cant for having back!”

Helpful Report

Posted 4 years ago

Hey David! Sorry about the issue with that Electricianz brand watch! Looks like our customer service team is handling it! Please reach out if you need further assistance. We want to make sure you're taken care of!

Posted 4 years ago

“Great selection and I love the watch I purchased.”

Helpful Report

Posted 4 years ago

Hey Paul! Thanks for the feedback and support! Reach out anytime! contact@watches.com

Posted 4 years ago

“I have not received the order.”

Helpful Report

Posted 4 years ago

Hey Rui! It looks like the shipment didn't leave the US and was returned back to us! We will have our customer service team reach out to you! Our apologies!

Posted 4 years ago

“I haven't received my watch.”

Helpful Report

Posted 4 years ago

Hey Ajay! Thanks for the feedback! It looks like FedEx had to provide your country's customs with paperwork a few times in order to pass the shipment through! We'd be happy to offer additional discounts on future shipments with watches.com. Please check your email for that personalized discount code!

Posted 4 years ago

“Quick shipping, good prices. The selection is fairly low-end though”

Helpful Report

Posted 4 years ago

Hey Jonathan! Thanks for the review! Let us know what you're looking for or what you'd like to see on the site! Always love feedback!

Posted 4 years ago

“I have not got my watch yet. I am still waiting.”

Helpful Report

Posted 4 years ago

Hey Gaurav! Looks like you received your watch already! Please note that international shipping times are posted on our shipping policy page. It can take up to 28 days, depending on the country and customs office. Please let us know how you like your watch and we are grateful for your support!

Posted 4 years ago

“La montre ne correspond pas du tout à mes attentes. Elle quasiment illisible”

Helpful Report

Posted 4 years ago

Hey Lawrence! Thanks for the feedback! We'd be happy to assist you with the return. You can reach out customer service team at contact@watches.com. You can also process a return directly on the website.

Posted 4 years ago

“Smaller than viewed. Band keeps unlatching.”

Helpful Report

Posted 4 years ago

Hey Sandra! Sorry to hear about the issue with the Timex band! We'd be happy to help with the return. You can process a return on the website directly or email our customer service team at contact@watches.com. We definitely want to make sure you're satisfied with that purchase!

Posted 4 years ago

“As mentioned. Good product. On time delivery.”

Helpful Report

Posted 4 years ago

Thanks Ajay! We appreciate the review! Please feel free to contact us anytime for support and thanks for shopping with our team! -Watches.com Team

Posted 4 years ago

“1st time using watches.com and I was very pleased with my watch. What you picked is exactly what you get. In the best way! Excellent brands in any price range, simple checkout and shipping. And my watch actually got to me early. Great site, great selection, very competitive pricing. NO fakes. Best watch site I've found.”

Helpful Report

Posted 4 years ago

Thanks Taylor! We really appreciate the compliments! Message us anytime at contact@watches.com. We are happy to assist you in the future as well! -The Watches.com Team

Posted 4 years ago

“Extremely user friendly site. I bought a watch and wanted to return it because I had found another one. The return process was super smooth and I have ordered for another watch. Top quality!”

Helpful Report

Posted 4 years ago

Thanks, Prince! We appreciate the feedback and happy everything was smooth! Reach out anytime-contact@watches.com -The Watches.com Team

Posted 4 years ago

“Love the look of my Xeric Trappist - 1 NASA Edition. Design is completely different to anything else available on the market and gets a lot of compliments by people when they see it, great conversation starter. The lume is out of this world. Great product backed by an excellent customer service, well done.”

Helpful Report

Posted 4 years ago

Aww Andrei! You are wonderful, thank you! We appreciate the support. That was one of the most funded Kickstarter campaigns (for watches) ever! Reach out anytime for future questions or just to show off your watch! Contact@watches.com -The Watches.com Team

Posted 4 years ago

“A beautiful watch. More of an art piece than a time piece.”

Helpful Report

Posted 4 years ago

Hey there! Thanks for the review! Feel free to post some lifestyle shots wearing your new timepiece! We love adding real customer shots to the site when we can! Thanks for shopping with us! -Watches.com

Posted 4 years ago

“watch was great but died after a week. Probably the battery. Will replace the battery rather than return it...”

Helpful Report

Posted 4 years ago

Hey Joe! Sorry to hear about that! Can you send an email to contact@watches.com. Depending on the location, we can ship that back and replace the battery at our office free of charge! -The Watches.com Team

Posted 4 years ago

“Love the watch, very fast shipping, great customer service! Happy customer!”

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Posted 4 years ago

Thanks for shopping with us Joe.. and for the great review! -The Watches.com Team

Posted 4 years ago

“These Katz have sum of the grooviest watches around.”

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Posted 4 years ago

Thanks Mark! We try! You can reach us at contact@watches.com for future needs or support! You rock! -The Watches.com Team

Posted 4 years ago

“Very cool watch! Beautiful. Received in 7 days from the US. I suggest to order on this website !”

Watches.com 5 star review on 2nd February 2021

Helpful Report

Posted 4 years ago

Looks great! That blue color is a top seller! Enjoy and thanks for supporting our shop! -The Watches.com Team

Posted 4 years ago

“Fast shipping, great communication on tracking order. Fair prices.”

Helpful Report

Posted 4 years ago

Thanks for your review! Let us know if you need anything in the future by emailing Contact@watches.com. We appreciate your business and support! -The Watches.com Team

Posted 4 years ago

Watches.com is rated 4.5 based on 1,557 reviews