Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,502 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 21st July 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hassle-free service, stellar value, beautiful mechanisms…what’s not to celebrate about Watches.com?”

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Posted 2 years ago

“Increíble purchase the price and quality are amazing”

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Posted 2 years ago

“I have it for over a week now and it’s great watch the color is perfect . Hope it will last long”

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Posted 2 years ago

“Nice watch”

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Posted 2 years ago

“I bought one of the Bertucci field watches through Watches.com and it was a flawless transaction; great communication and fast shipping.”

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Posted 2 years ago

“Great offers, great watches”

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Posted 2 years ago

“The product was exactly what I ordered. It was well packaged and delivered in a timely manner.”

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Posted 2 years ago

“Great selection great prices and amazing customer service”

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Posted 2 years ago

“Exceptional customer service! Ordered my watch on a Monday and received on Wednesday! Very happy and pleased with the transaction.”

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Posted 2 years ago

“Prompt shipping and ease of use website”

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Posted 2 years ago

“A very 'kool' looking watch sold by a truly outstanding company”

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Posted 2 years ago

“Long-time collector. Though I would try the mystery bag. lol. 50 bucks for a 10 collar watch. Save your money.”

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Posted 2 years ago

“Easy to use website and great selection of products. Fast and easy to browse products and very responsive with the chat if you have questions. A great shopping experience!”

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Posted 2 years ago

Thank you for your review! We appreciate your business. Hope you have been enjoying your new Zodiac Meteorite :)

Posted 2 years ago

“Bought 2 mystery watches. First off it wasn't a great deal. Could have bought the same watch for about $5 less anywhere else. Second off, they sent us the same watch for the 2nd one. As I understand how that can happen, their CS didn't really want to correct the situation. All we heard were excuses. After being a long-term customer, I will never shop with watches.com ever again.”

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Posted 2 years ago

Hey Kaveh! Thanks for your review. As our team mentioned in our correspondance with you, the mystery watches are chosen at random when they are shipped to our customers. It doesn't happen often, but it is possible that two of the same watch could be sent. It does look like our customer service team provided you with a prepaid label to ship back the second, duplicate watch even though Mystery Watches are final sale. If you chose to send it back, we'd be happy to correct the problem but it does sound like you confirmed in your email that you were going to keep the second watch and not use the provided label! Feel free to reach out to our team again if you have any questions :)

Posted 2 years ago

“I've purchased two watches and a strap from watches.com. Shipping is always fast and their selection is exceptional! I love watches.com”

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Posted 2 years ago

Thanks for shopping with us!

Posted 2 years ago

“Prompt delivery and great product. I was bought as a present and it did not disappoint 😀”

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Posted 2 years ago

Thanks for your review, Daniel! We appreciate your business.

Posted 2 years ago

“Used Watches.com for the first time. A great expansive range of watch brands, styles and ways to customize wristbands so I took a while to decide. The order was tracked from USA to Sydney AU. Well packed and prompt. I got messages and didn't have to contact anyone. I'd order again from this site.”

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Posted 2 years ago

We appreciate you shopping with us!!

Posted 2 years ago

“Keep it up guys! I'm a busy man and I need to know the time frequently. I'd be lost without a good watch! Thanks!”

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Posted 2 years ago

Thanks for your review, Joe!

Posted 2 years ago

“Watch came broke. $300 watch br9ke right out of the box.”

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Posted 2 years ago

Hey Jeff! Sorry to hear that you had troubles winding the watch! Looks like our team already offered a replacement and sent a shipping label. The return should arrive tomorrow and we'll get out a replacement. We will also, for good measure, have someone test that and provide feedback to Fossil Group. If you have any other questions, you can reply to our last email or email contact@watches.com We will take care of you!

Posted 2 years ago

“This time my purchasing limited editions struts was very bad…cos u people dint send me proper invoice and they charged too much in custom clearance 😡”

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Posted 2 years ago

Hello there! Sorry to hear that you had to pay duties. Unfortunately, we are not able to control the duties your government will charge. We do post the information on our website as well. I do see that our team provided a copy of the original order amount, and the amount paid. So duties would applied accordingly. If you have additional questions, you may continue to email our team at contact@watches.com Thank you for supporting our business and we hope you enjoy your order!

Posted 2 years ago

Watches.com is rated 4.5 based on 1,502 reviews