Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.47

4.5 Rating 1,557 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 9th December 2025

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable prices may be a bit high found some lower prices on direct manufacture websites but fast shipping”

Helpful Report

Posted 4 years ago

Hi there! Thanks for leaving a review. We do try to price match most items, so feel free to email us anytime at contact@watches.com !! We're happy to help you!

Posted 4 years ago

“Quick processing, accurate shipping time.”

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Posted 4 years ago

Thanks Aaron! That's how it should always be! Enjoy your new watch!

Posted 4 years ago

“Would give zero stars if I could. I initially did not receive an accessory that was supposed to come with my watch, had to reach out and ask to have the missing part shipped to me. Now I’m receiving spam text messages? No thanks, please remove all of my contact information from your system as I will never make a purchase with this company again”

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Posted 4 years ago

Hey Dustin! Sorry to hear about that oversight! It looks like we got the item shipped out to you! We'd appreciate an update to see how you like that timepiece! If you're still receiving emails and would like to opt out, you can click "unsubscribe" anytime at the very bottom of the last email received! Hope that helps and thank you for shopping with us and providing feedback!

Posted 4 years ago

“Looked as good as expected”

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Posted 4 years ago

Perfect summer color! Enjoy and thank you for shopping with us!

Posted 4 years ago

“Great price, great watch”

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Posted 4 years ago

Perfect for the climate over in your area, right? That's a great color choice and a popular model! Enjoy and thank you for leaving feedback with our team!

Posted 4 years ago

“Beautiful watches, great quality and fast shipping.”

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Posted 4 years ago

Nice color choice, Clayton! Enjoy and thanks for taking the time to send in a review!

Posted 4 years ago

“good in working condition that provides the condition of accurate timing”

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Posted 4 years ago

Great feedback! Appreciate your support, my friend!

Posted 4 years ago

“Attractive and affordable selection of watches which arrived just as advertised.”

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Posted 4 years ago

Thanks, Daniel! If you think of any brands to add to the site, let us know! We're always looking to expand!

Posted 4 years ago

“Nice watch Timex always comes through. Looks good and the features are handy”

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Posted 4 years ago

Happy to hear that YOU are happy with the watch! Enjoy and thanks for supporting our business!!

Posted 4 years ago

“Looks good . Got some good compliments Just got it , so a review is a bit soon . But so far so good .👍👍”

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Posted 4 years ago

Thanks Raymond! Keep in touch if you have any issues or need our assistance! Just shoot us a quick email at contact@watches.com

Posted 4 years ago

“Well, first the battery died fist day I had to pay more money for the replacement, then today the pin that holds the clasp fell out. Tottaly unacceptable for a watch that retailed at 250$ to fall apart in 2 weeks and to top it off I sent you an email about the battery on the fist day and nobody got back to me”

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Posted 4 years ago

Hey Brent! Thanks for leaving your feedback! Our team isn't available over the weekend, but it looks like we responded the following day. We haven't received any responses and we're still happy to assist you if the watch is not working properly! Please let us know by contacting our team at contact@watches.com We'll keep an eye out for your response!

Posted 4 years ago

“Excellent app excellent web browser good response to customers”

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Posted 4 years ago

Thanks Eduardo! We appreciate the kind words and feedback. If you ever need help shopping you can also reach us at contact@watches.com

Posted 4 years ago

“Watch arrived very fast and was exactly as described great watch great transaction”

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Posted 4 years ago

Thank you, Harlan. We're always happy when things go smoothly! Reach out anytime you need us: contact@watches.com

Posted 4 years ago

“Great service, good communication and item tracking with fast delivery. Thank you. Highly recommended.”

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Posted 4 years ago

Thanks so much for providing us with additional feedback! Cheers and enjoy your watch!

Posted 4 years ago

“Thank you very much. The shop is clear, the order was transparent and the delivery was fast.”

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Posted 4 years ago

Wonderful! This is exactly how everyone's experience should be!! Appreciate you leaving us some feedback!

Posted 4 years ago

“Great watch. Great price. Great service. Five stars all the way!”

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Posted 4 years ago

Thank you so much Steven! We're always looking to improve and add new things to the site as well. Tell us what you'd like to see more of! Thanks for shopping with us!

Posted 4 years ago

“Watch was as described and shipped quickly.”

Watches.com 5 star review on 1st June 2021

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Posted 4 years ago

Nice! Awesome picture! Thanks for sharing and for supporting our business!

Posted 4 years ago

“Had to pay ekstra to get the goods from the transport company”

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Posted 4 years ago

Thank you for shopping with us! Countries outside the US may apply customs fees and/or VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout (shipping is excluded from these charges and is paid at checkout). We do also list this on the FAQ's page and we are so happy to answer any additional questions! Sorry for the inconvenience and we do appreciate your business!

Posted 4 years ago

“Just what I wanted. Simple, and easy to use. The green background makes the numbers stand out.”

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Posted 4 years ago

“You guys talk a long time to approve the return of the watch I ordered, which was a little frustrating. As soon as I saw it, I knew I didn't want and never even put it on my wrist. (The watch's hands were just too small.)”

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Posted 4 years ago

Hey Andrew! Thanks so much for the feedback! Usually returns are approved within 24 hours. They aren't automatically approved because we have a few brands that are excluded but we'll look into a more automated version. Please let us know if you need anything else and sorry that watch didn't work out!

Posted 4 years ago

Watches.com is rated 4.5 based on 1,557 reviews