Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,662 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Waterdrop UK 1 star review on 3rd July 2025

Lisa K

Waterdrop UK 5 star review on 26th September 2024

Dyl W

Anonymous

Anonymous // 01/01/2019

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English

“waterdrops have helped me keep hydrated for a few years. Great flavours and the cubes are perfect to pop in every bag and pocket so I always have one to hand”

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Posted 10 months ago

“The service is always excellent.”

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Posted 10 months ago

“Absolutely adore this company and what they stand for! Hydration cubes are fantastic and I love my 1ltr bottle too!”

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Posted 10 months ago

“I love the orange flavour and it means it makes me drink more water”

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Posted 10 months ago

“nothing to add nothing to take away”

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Posted 10 months ago

“My parcel was open on delivery, 5 out of 6 boxes inside were damaged. Waterdrops had exploded inside the parcel creating a sticky mess and an abundance of unuseable Waterdrops. It took several emails back and forth to get them to agree to replace the order. Customer service team was unusually unhelpful. Highly disappointed!”

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Posted 10 months ago

“Really happy with my new bottle . I’ve been ordering the water drop drinks for over six months now and am enjoying the variety of flavours . An added bonus is that I’m drinking much more water as I love the taste so this is beneficial to my health too . I have recommended them to several of my work colleagues and luckily we all have different designs on our bottles so they don’t get mixed up .”

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Posted 10 months ago

“Enjoying the flavours and so far have only found one that I don’t enjoy. The cola tastes more like coffee which I don’t like. Grapefruit is my favourite so far”

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Posted 10 months ago

“Just what the Doctor ordered. My Systems are beginning to look better.”

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Posted 10 months ago

“Very refreshing”

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Posted 10 months ago

“Drops came in wrong packaging. Not happy with your response”

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Posted 10 months ago

“This order was a 2nd replacement for the last 2 deliveries which were substandard… unfortunately this one was the same. I’ve given up expecting you to get it right tbh!”

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Posted 10 months ago

“Stay full of energy”

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Posted 10 months ago

“Customer service isn't great takes ages to get a reply. Items take a long time to arrive. I'm unimpressed that they have just increased all the points needed to redeem items by 500 points per item!!”

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Posted 10 months ago

“Amazing me and my hubby love them”

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Posted 10 months ago

“Very happy with order love water drop keeps me on track drink plenty each day”

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Posted 10 months ago

“Although a little longer receiving this order, it was definitely worth the wait. The lemon-lime flavour is subtle but refreshing, blackberry has been one of my favourites since day one, and the orange tastes almost like freshly squeezed oranges. All absolutely delicious 😋”

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Posted 10 months ago

“Great flavours, great service.. makes me drink and enjoy more water”

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Posted 10 months ago

“I have been an avid customer of WD since 2018, a company that actually cares about the planet and health, had some amazing products plus incredible customer service.”

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Posted 10 months ago

“Overall, very happy, just not sure how sustainable this is, from a cost perspective.”

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Posted 10 months ago

Waterdrop UK is rated 4.7 based on 4,662 reviews