Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,301 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very happy with our WayFair purchase! We ordered a large sink, which shipped promptly and arrived ahead of schedule. The product description and photos matched exactly. Very satisfied!”

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Posted 8 years ago

“Deliver on time or before. Great product at a realistic competitive price.”

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Posted 8 years ago

“Excellent communication. Honest, fair, helpful. Quality products.”

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Posted 7 years ago

“Great service!!”

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Posted 8 years ago

“excellent website, easy and fast to find products and a huge range of them, fast delivery , great customer services”

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Posted 8 years ago

“again very happy with my product I purchased from them”

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Posted 8 years ago

“Ordered a mirror from wayfair, prompt delivery and excellent quality product.”

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Posted 8 years ago

“I have consistently received excellent products from Wayfair. I have furnished 2 B&B rooms with all the accessories and some major furniture pieces.”

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Posted 8 years ago

“Good products and very quick delivery, would recommend and buy from them again”

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Posted 8 years ago

“Kilburn and Scott Taupe Throws Goods as described online , arrived on time as stated. Overall very happy with service and goods .Thank you”

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Posted 8 years ago

“Ordered a rug 4 days before Christmas and it arrived on the 23rd! Was an absolute bargain too and it's really good quality. Great online service :)”

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Posted 8 years ago

“ordered a dining table when it came the corner was chipped .wayfair delivered another table and said i could dispose or donate the old one if not they would collect it .a mother with five children and no money are very happy that they will be having a dining table for christmas so thank you very much wayfair”

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Posted 8 years ago

“Very pleased with my white Mark Slojd floor lamp + LED bulb. Rapid delivery, easy to assemble and ideal for armchair reading. The price is very competitive. Easy to pay four or five times as much for a lamp designed for LED. Robert Embleton, Plymouth”

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Posted 8 years ago

“The item was delivered quickly .Unfortunately the product was damaged ..probably in storage but after a telephone call the problem was quickly resolved .I would not hesitate to buy from this company again .”

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Posted 8 years ago

“We have ordered a total of 14 light fixtures from wayfair. Their service and delivery has been excellent.”

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Posted 9 years ago

Wayfair is rated 1.5 based on 2,301 reviews