Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,301 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website. Good product descriptors. Efficient service with regular updates by email on delivery date.”

Helpful Report

Posted 7 years ago

“got the funkiest bar stool, sent so quickly, up and running in no time!”

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Posted 7 years ago

“We used Wayfair for the first time recently to purchase a table and chairs set. We were most impressed with their service and the product is very good quality at a very reasonable price. Delivery was prompt.”

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Posted 7 years ago

“Wayfair has a wide selection of products,sometimes expensive, but the quality is first rate and the shipping is fast.”

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Posted 7 years ago

“Quick delivery,beautiful product-Kendall storage bench. Bit of a mission to put together but well worth it,looks amazing and good price for quality of it.”

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Posted 7 years ago

“Great priced product. Prompt delivery.”

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Posted 7 years ago

“Had a few things from Wayfair now and never had any problem with delivery or quality of the items . Had a issue with regard to the description of a living room light but this was dealt with quickly and I was completely satisfied with the outcome. I would not hesitate to use them again.”

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Posted 7 years ago

“Always efficient service from Wayfair and great product”

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Posted 7 years ago

“The quick and excellent service from Wayfair is amazing. Very good delivery service and product second to none.”

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Posted 7 years ago

“Thank you Wayfair. Not only for the lovely garden furniture but also for your no quibble replacement of the faulty items. Could not ask for better customer service.”

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Posted 7 years ago

“Order was very carefully packaged and arrived quickly”

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Posted 7 years ago

“Great customer service. Excellent prices and the delivery is first class. Received a delivery date and then a two hour time slot. Even got a call 30 minutes b4 delivery. Product great quality too. Can't fault.”

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Posted 7 years ago

“Wayfair has so many unique items. I love that I can find "conversation pieces". I have bought numerous area rugs, clocks and artwork from Wayfair. They are my "go to" website for redecorating my home!”

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Posted 7 years ago

“Always deliver quickly, always good quality products. Usually I am looking for something when I am price aware, so the fact I have purchased several items already must mean I think they are worthwhile. Recently I found out that they also give rewards and I had never shopped with them for that reason. I received a mail saying my balance would run out, so I enquired and it was true. I therefore got an ornament virtually free and it's already got compliments. Very pleased”

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Posted 7 years ago

“Just a bathroom vanity for our remodel. Great price and it looks great.”

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Posted 7 years ago

“Fantastic service, my order was dealt with quickly and efficiently, super happy with the item I received and got the best price on the market.”

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Posted 7 years ago

“Good selection of products, good prices and fast free delivery.”

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Posted 7 years ago

“Bought a kitchen table and chairs. Top quality. Fast delivery. A bit difficult to assemble as the instructions were not great, but the finished furniture is excellent.”

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Posted 7 years ago

“Brilliant service.”

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Posted 7 years ago

“The order process was smooth. Our bed came when it was supppose. The instructions were easy understand. Amazing. I would use them again.”

Helpful Report

Posted 7 years ago

Wayfair is rated 1.5 based on 2,301 reviews