Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,301 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bedside table and set of drawers from the same collection. Initial delivery emails said the items would arrive in 5 days time (Wed-Fri) but I received notification the following day to say that I’d be receiving them the following day (an unexpected Sunday delivery!) I can see why this might annoy some people who have planned ahead but in this instance, with it being a weekend, meant that I didn’t have to take any time off or ask someone to take delivery for me. I have found the service to be great - the delivery company was great with prompt delivery and put the items where I asked and they took photos for their own accountability. Not sure I would want to order anything larger than these items due to their questionable returns policy but thus far I’ve been pleased with the service I’ve received.”

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Posted 7 years ago

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Posted 7 years ago

“Had to return item customer services were fantastic and it was uplifted the very next day. I had ordered another item and this was delivered within 3 days what service it is, brilliant. I would certainly recommend Wayfair as their customer service especially Jan were first class and everything is explained fully. I will certainly use Wayfair again.”

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Posted 7 years ago

“Love their items. Lots of great prices and unique gifts to choose from.”

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Posted 7 years ago

“Quick and efficient as always. Good quality products too.”

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Posted 7 years ago

“great products, excellent prices, tracking service second to none”

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Posted 7 years ago

“Item as described ,prompt service,good value and quality”

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Posted 7 years ago

“Great choice, quality products great delivery. :)”

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Posted 7 years ago

“Love this site. Excellent quality”

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Posted 7 years ago

“I found my crockery bread bin for the best price from them. It was delivered very promptly and was well packaged indeed”

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Posted 7 years ago

“A very varied choice and have used Wayfair many times and have always been pleased with the service. They are very good at letting you know the progress of your delivery”

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Posted 7 years ago

“Alot of choices, easy to order and good communication of expected delivery times.”

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Posted 7 years ago

“only just discoverd wayfair, amazing items, great quality deliverd on time and all packaged fantasticly :)”

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Posted 7 years ago

“There's so much to choose from. The website is great as you can create your own Pinterest style mood boards to have a visual representation of your wish list. You can even preview what items will look like in your home before you buy!”

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Posted 7 years ago

“Ordered a pouf on Wednesday it arrived on Friday unbelievable!!!!!! Was more then satisfied with the item.”

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Posted 7 years ago

“In the last few months I have done alot of business with Wayfair. I'm decorating a cabin & Wayfair has had everything & more that I need. Very fast service & I'd recommend them to anyone! 'WAYFAIR YOU GOT JUST WHAT I NEED'”

Wayfair 5 star review on 9th February 2018

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Posted 7 years ago

“Fast delivery, excellent customer service. Product arrived damaged (sink) and a new one was delivered before I had even emailed pictures of the damage. Wayfair are always going to be my first port of call in the future!”

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Posted 7 years ago

“Ordered circular oriental rug on Thursday and received it Monday.beautiful quality and well worth price paid”

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Posted 7 years ago

“Ordered circular oriental rug on Thursday and received it Monday.beautiful quality and well worth price paid”

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Posted 7 years ago

“I bought 3 sets of curtains from wayfair, all affordable and just what I was after that I couldn't find in any other store. Delivery was fast and items perfect”

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Posted 7 years ago

Wayfair is rated 1.5 based on 2,301 reviews