Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.84

4.8 Rating 6,398 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,398 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , they rang my mobile to tell me the driver was waiting in arrivals ,and he was , and with my name on show , ,nice car , and he spoke good English ,he also knew were the hotel was ,they again rang my mobile to say the driver was outside the hotel, we also had the same car and driver for the return journey, very good company will use again .”

Helpful Report

Posted 5 years ago

Thank you for such wonderful feedback! This is great to hear. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best,

Posted 5 years ago

“Excellent Service”

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Posted 5 years ago

“Punctual and friendly I would use welcome pickup everytime I’m in Greece!!😀😀😀👏👏👏👏”

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Posted 6 years ago

“Roberto Martin picked us up from Seville. Everything went well at airport and he dropped us of giving a history and geography lesson on the way. Would highly recommend.”

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Posted 6 years ago

We thank you for your kind words, Antony! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,

Posted 6 years ago

“Ivan picked us up to transport us from the Prague airport to our hotel. He was in constant communication with is the whole time. He suggested a stop on the way to our hotel, which we agreed to. He took us up to a point in Letna park where we had an amazing view of Prague at night. It was a great way to start put trip. He then drove us quickly and safely to our hotel. Very friendly and gave us great customer service. I would definitely recommend this service.”

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Posted 6 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,

Posted 6 years ago

“Perfekt top organisiert”

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Posted 6 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 6 years ago

Hello, We are delighted to hear you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“As soon as we arrived Welcome Pickup Driver Daniel Liviu started counting every bag we had out of 3 of us he counted 9.(purses, Backpacks . When asked how many luggage on internet while ordering car,I stated 3 50lb bags...It Never stated on on that screen to include all bags even purses and backpacks..Driver highly upset stated couldnt take us & if we wanted to be taken by them it would cost 32 euros more ..But they were unsure if any car available..Very unprofessional..Felt like I was a hostage..”

Helpful Report

Posted 6 years ago

Dear Traveler, We are sorry to hear about the experience you had during your travels as this is not the experience we aim to provide. We truly understand the inconvenience you experienced while traveling and would like to have the opportunity, to reach out to you directly and appreciate a chance to make things right. We have communicated with you by email and our Customer Care team is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.

Posted 6 years ago

“Very flexible, pleasant, customer focused and very helpful.”

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Posted 6 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 6 years ago

Posted 5 years ago

“Excelente servicio y atención.”

Helpful Report

Posted 6 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 6 years ago

“He came at three o clock at night and he was very helpfull and kind”

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Posted 6 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 6 years ago

“Brilliant service.”

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Posted 6 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 6 years ago

“Good communication. Driver was first time on time, second time even fifteen minutes earlier. More than enough space for the fourth of us and our lukkage. Highly recommandable.”

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Posted 6 years ago

Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best,

Posted 6 years ago

“We used welcome pickups several times during our trip to Athens. I even recommended them to some family traveling with us!! Great experience!!”

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Posted 6 years ago

We thank you, Patty, for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,

Posted 6 years ago

“Ddiver turned up on time, was very friendly. I would recommend using Welcome Pickups.”

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Posted 6 years ago

Thank you, Sam, for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,

Posted 6 years ago

“On time and very helpful.”

Helpful Report

Posted 6 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 6 years ago

“My experience with Welcome Pickups was perfect so far. I am amazed with negative feedbacks. Every driver we had was on time, professional, friendly, and very helpful.”

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Posted 6 years ago

Thank you, Ivan, for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best,

Posted 6 years ago

“Although the driver that picked us up at Barcelona El Prat Airport was on time and very kind and friendly, we were charged 81 euros for a one-way trip from the airport to our destination on La Rambla at Place Real which is only about 30 minutes distance from the airport. We decided to hail a taxi for our return to the airport rather than use Welcome Pick-Up again and this time, the taxi, carrying the 4 of us, 4 check-in bags and 2 carry-ons charged us only 30 euros. This means we were overcharged by 51 euros! You can be sure we won't be using your services again for that price! When we booked at first, we wanted a regular sedan which, by the way, does fit all our luggage. Instead, the girl on your end insisted that we would need a van to carry all that luggage because she said there is a policy that your drivers are not permitted to put carry-ons in the back seat along with the passengers seated there so that my purse (carry-on) would have to go in the trunk. But, all the taxi drivers in Barcelona told me they don't have this rule so actually, it is inconvenient to book your services because we can't keep purses on our lap while travelling in the back seat of your vehicles. In the end, it's the ridiculous price I was charged for a one-way transfer that made me realize it was not worth booking our return trip with your company.”

Helpful Report

Posted 6 years ago

Dear Anna, I would firstly like to apologise for your experience while booking with us and would like to have the opportunity to reach out to you directly. Our Customer Care Department has communicated with you by email and is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.

Posted 6 years ago

“Driver was there on time and everything was great.”

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Posted 6 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 6 years ago

“nous avons eu un retard d'avion conséquent vers Lisbonne et le chauffeur qui nous était destiné a été à notre écoute pendant des heures s'assurant que son remplaçant serait là et prenant de nos nouvelles à toutes heures merci à Nelson et nous sommes VRAIMENT très heureux d'avoir eu affaire à vos services. Malgré 7 heures de retard d'avion votre chauffeur était présent merci”

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Posted 6 years ago

“We were taken to and from Charles de Gaulle airport by Welcome Pickup and had excellent service from both drivers.”

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Posted 6 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 6 years ago

Welcome Pickups is rated 4.8 based on 6,398 reviews