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Welcome Pickups Reviews

4.9 Rating 6,298 Reviews

98 %

of reviewers recommend Welcome Pickups

Company Reviews

4.9

Based on 6,298 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was good in our transfers in Tel Aviv. Both drivers were polite and cheerful. The second one kindly offered water and some candies to us compare to the first one. Moreover the second driver patiently fulfilled every request for the leaving time to the airport. In the first arrival in Tel Aviv our flight was delayed and border control took lots of time because of specifics on the Israeli passport control. The driver came to the airport a little bit earlier and he had to wait for us. So, we had to pay in addition for waiting. Even more, it was other driver. I suppose you need to think through the moment. Because then in any case we have to pay for extra time due to the peculiarities of passing the Israeli border because we don`t have an opportunity to pass this procedure faster.”

Posted 5 years ago

“We were a family of 2 grown ups and 2 children aged 1 and 5, and I informed Welcome Pickups about this. When we were picked up from the airport the car had a baby seat for the youngest, but nothing for the 5 year old. On the return trip from the hotel the car had no child seat at all. We are used to better security in Norway, so I deduct one star for that. Both times we booked a sedan, but were picked up by a mini bus, only for us, for no extra charge. Thumbs up. Drivers were nice, helpful and careful both times. Price was very good compared to the alternatives considered. We didn't really know where to look for Welcome Pickups at the airport, but they found us, so no problem.”

Posted 5 years ago

“very good service, no problems, and kind driver.”

Posted 5 years ago

“Great to know a transfer was waiting for us upon arrival in Barcelona. It turned out to be a Barca taxi anyway with a complimentary bottle of water! After using the local taxi service of several days we reverted to using them for airport and port transfers as they were readily available, reliable and in almost every case, just as clean. Much cheaper too. Seemed we paid for the bottle of water in the first instance!”

Posted 5 years ago

“Both pick ups were on time, the drivers were helpful and pleasant and it was good to know that they would be in the airport waiting for me. I received a text saying they were there and had no problem seeing the driver when I excited the arrivals. Costs a little more but you pay for a prompt service in a very clean and comfortable car and a easy journey to your hotel/airport”

Posted 5 years ago

“Using pickups was fantastic. My driver was on time, helpful, friendly and took alot of the hassle and stress out of “trying to get myself to the airport in a foreign country.””

Posted 5 years ago

“the only contact by SMS is complicated, I would have preferred a telephone contact when I had the problem of plane delay and therefore no taxi”

Posted 5 years ago

“Thought the pick up would have been at the door and not in the carpark quite a walk away. Also we didnt get our bottled water as promised and were all very hot and thirsty. He said it would be warm in car but should have provided a cool bag. Surely its always hot in madrid/”

Posted 5 years ago

“Drivers are on time”

Posted 5 years ago

“Drivers are on time, and well know of the location”

Posted 5 years ago

“Drivers are very friendly and professional!”

Posted 5 years ago

“Professional drivers, reasonable rates and usefull services.”

Posted 5 years ago

“started bad, ended good. We had a problem with transfer from airport to the hotel, as a redress a free return transfer have been offered. the car was above the expectation, comfortable and punctual.”

Posted 6 years ago

“Ottimo servizio, puntuale, attento ai miei bisogni, macchina super confortevole, molto cordiale e la borsetta con mappa metro e bottiglia di acqua danno quel tocco in più che ho trovato davvero piacevole! l'unica cosa è che oltre alla cifra pagata al momento della prenotazione, ho dovuto aggiungere 2,5€ per il parcheggio in aeroporto, i clienti andrebbero avvisati di questo già in fase di prenotazione.”

Posted 6 years ago

“I would like to edit my one-star review for the Amsterdam airport pickup. It appears I DID receive an email providing information about where to meet my driver (in a far-off locale). The information was to be found it I clicked on a tiny box in the email giving my driver's name. I did not see the box and click on it. I still think the driver should have been in a more convenient locale, and I also think that the information about the pickup should have been in the email itself and not hidden in a tiny click box, but I do accept fault. Take away my one-star rating if you can.”

Posted 6 years ago

Thank you - we want you to know that we received your feedback and take that very seriously. We hope you enjoyed your stay in Amsterdam. Best, Welcome Pickups Team

Posted 6 years ago

“The driver was nice and speaked english, the car was new merceses, the send sms, everyrhing was on point.”

Posted 6 years ago

“It was great he arrive early 15 mn and was waiting for us in the lobby of the hotel.the service was good.”

Posted 7 years ago

“Driver was there to collect me as soon as I got out of the airport, carried my bag to the car and gave me a complimentary bottle of water and bag with Athens map. Got me to my destination safely and quickly - so good I'm going to book them for my return back next weekend!”

Posted 7 years ago

“Our driver was on time, friendly and pointed out the sites. The only reason I did not give 5 stars was because I bought a prepaid SIM card from the company and the time I went to use it for a local number in Greece, it didn't have enough money on it. Not sure what the point is to buy a SIM card for $10 that doesn't have enough on it to work? Otherwise, very happy with the driver service”

Posted 7 years ago

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Welcome Pickups is rated 4.9 based on 6,298 reviews