Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.87

4.9 Rating 6,298 Reviews

98 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,298 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tarif plus cher que UBER (12 euros)sur le même trajet”

Helpful Report

Posted 2 years ago

Dear customer, thank you for taking the time to review us. Our company offers personalized transfers all over the world. Every transfer is prebooked and prepaid in advance and our drivers always contact and wait for you in case of any delays. However, we do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best

Posted 2 years ago

“Tarif plus cher que UBER (12 euros)sur le même trajet”

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Posted 2 years ago

Thank you for your review! Discover more about us by following us on social media to get updates, offers and your daily dose of travel inspiration and mostly, don't hesitate to use our services again in one of our 67 destinations worldwide! We wish you all the best

Posted 2 years ago

“Enjoyable trip, driver very nice person”

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Posted 2 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. We wish you many more happy and safe adventures. All the best

Posted 2 years ago

“Sehr empfehlenswert 😊😊😊”

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Posted 3 years ago

Thank you for your feedback and for recommending our service. We would be happy to see you again in any of our Welcome destinations in the near future. We wish you all the best

Posted 3 years ago

“Very friendly and helpful!”

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Posted 3 years ago

Wow, what a nice review! Thank you for trusting us! We look forward to seeing you again soon! We wish you all the best

Posted 3 years ago

“prive a bit high but real service with the waiting in certain circumstances”

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Posted 4 years ago

That's excellent. Thank you for taking the time to share this.

Posted 4 years ago

“Welcome Pickups is a very reliable ride when you get to Hongkong. Their drivers are very professional. Its just a bit pricey.”

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Posted 4 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best

Posted 4 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best

Posted 4 years ago

“We didn't had to wait at the airport. Ur driver was already waiting and we could start our vacation quick. The driver gave us lots of helpful tips for Barcelona wich was nice :)”

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Posted 4 years ago

Thank you for your review! We look forward to seeing you again in our other destinations. Did you know that we cover more than 40 cities around the globe at the moment? Give us a follow to know more about us and our destinations and to receive offers. We hope to see you soon again! We wish you all the best,

Posted 4 years ago

“I booked a drop off at Hearklion Airport , pick up being 650am on Sunday 22/9/19. I paid, got a confirmation email and they cancelled it at 632am because they couldn't get a driver. They didn't bother to ring just an email at 632am. I was very lucky to not miss my flight, the local bus was thankfully reliable, got to the airport with 15 min to spare. I'm lucky these guys aren't surgeons, I would be dead by now. Very bad experience, get a taxi organised via the hotel, this company is another Greek tragedy, sorry to say. But I must give credit to Ktel buses, they run on time and are reliable.”

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Posted 4 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 4 years ago

“It's on time and the driver was sympa”

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Posted 4 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 4 years ago

“Do a good job, driver on time at thé airport. Very clean car.”

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Posted 4 years ago

“Fine arrangement”

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Posted 4 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 4 years ago

“We got a transfer from Athens Airport. Although it was hassle free I didn’t expect it to be in a general taxi that I could have hopped in myself at the airport . I did wonder if we had paid more for something we could have done ourself just as easy at the airport”

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Posted 4 years ago

Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,

Posted 4 years ago

“Welcome Pickups did a great job of generously reimbursing half the price of our trip when the driver was late and we narrowly missed our flight. Thanks very much. Peter Ashby”

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Posted 4 years ago

Dear Peter, Thank you for taking the time to review. We hope we have the opportunity to Welcome you in the future and you enjoy your future experiences with us. Thank you.

Posted 4 years ago

“The only reason I have rated this “good” and not “very good” is because of the transfer we had in Prague. We have used Welcome for our transfers in Prague, Barcelona and Lisbon as well as a return transfer in Prague. They were all really good experiences except for Prague where our driver was surly, didn’t speak to us at all and when we arrived close to our accommodation, just basically left us to find it ourselves where the other drivers have shown us right to the door.”

Helpful Report

Posted 4 years ago

Dear Traveller, I am happy to hear you had a great experience with your transfers in Barcelona and Lisbon. I am sorry to hear that you did not have the same experience in Prague, this is not the service we at Welcome aim to provide. Our Customer Care Department would love to discuss any further information in regards to your experience, they would love to hear from you and I hope you take the time to speak to them. Their email address is orders@welcomepickups.com We really hope you will use our services again and have many more happy and safe adventures. Looking forward to hearing from you. Thank you.

Posted 4 years ago

“Professional and efficient”

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Posted 5 years ago

Thank you for your review! Do think of us again when you visit our other destinations! Wishing you all the best,

Posted 5 years ago

“The service was excellent but depending on what you want there are cheaper options for that transfer.”

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Posted 5 years ago

Thank you for your review! We do hope to see you soon in our other destinations! Follow us on social media to get offers and updates too. Happy travels!

Posted 5 years ago

“Nice and usefull!”

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Posted 5 years ago

“Service we can trust Always at the time and very polite driver”

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Posted 5 years ago

“Landed at the airport late night and after opening my phone to text the driver we discovered our ride was canceled (then we also saw a refund email was sent to us while we were flying). We were with two small children and were very upset about this unexpected cancellation. We grabbed a regular taxi instead. This was very disappointing and I would have expected them to find an alternative driver if they had to, but they didn't. Instead Welcome Pickups offered to pay our trip back to the airport at the end of our vacation (in addition to refunding us for the first trip we had booked, of course), if we booked it through them, to which we agreed only because it was free. The driver got delayed in pick up time apparently due to a late incoming flight - and was eventually late to pick up by 50 minutes - which again was very troubling to say the least. So far we have all the reasons to give a very poor grade, but eventually we decided to rank them as 4 stars because both the driver and online support were very nice and helpful despite all trouble, since the ride itself was comfy, relaxed, and safe, and since the compensation (about a 50 euro worth ride to airport) seemed overall adequate. I am not a 100% sure I would book with them again, but given the above and how nice everyone was I might give Welcome Pickups another chance next time.”

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Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,298 reviews