Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.87

4.9 Rating 6,301 Reviews

98 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,301 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled my taxi to the airport at the very last moment and it is not easy to find a taxi at 3:30am. Totally no commitment, just simple email couple of hours prior and sorry is most what I got. My advise, please DO NOT USE them”

Helpful Report

Posted 5 years ago

“DO NOT TRUST THIS SERVICE. I booked Welcome Pickups yesterday morning from Rome airport to the city for midnight last night. As it was fairly last minute, I contacted them TWICE beforehand to make sure that it would go smoothly and there would be someone waiting for me at the airport when I arrive as the trains no longer go that time of night. An hour into my flight an e-mail was sent to inform me that no driver was available (of course only saw this when I arrived in Rome) and that I would be getting a refund. That is unaccapteable, especially as there was not once a warning that there is a chance that no one might show. What should have be an exciting moment, arriving in a new city to explore, was turned into an extremely stressful situation as I had to find last minute transport at the airport. No respect for customers. NOT RECOMMENDED.”

Helpful Report

Posted 5 years ago

“I am only giving this place one star because there is no zero star option. Did not show up to my pick up and I missed my flight because of it, and as compensation they offered a 9euro voucher which I will never use because I will never use this company again!!!!”

Helpful Report

Posted 5 years ago

“No added benefit to getting a cab on your own. They don't meet you, you must find them. My first message from them on arrival was that I had one hour to reach my cab or incur 7 Euro charges per every additional 15 minutes, followed by the location of the exit door to use. Which frankly was not useful without a map.”

Helpful Report

Posted 5 years ago

“Not picked up - not contacted missed our flights got stranded - I would NEVER use this service again it’s caused us major stress, discomfort and we lost time and money”

Helpful Report

Posted 5 years ago

“The driver did not appear at Ben Gurion Airport. Welcome Pickups agreed to a refund, but still waiting for a response after 3 weeks. Never again.”

Helpful Report

Posted 5 years ago

“Did not deliver as promised. Was met by a driver at Barcelona airport and was expecting to have a 'welcome pack' with public transport tickets that I had ordered and paid for; neither was supplied. The driver stated that it was 'normal practice' for the customer to pay for tickets at the tourist bureau at the airport and was totally confounded when I showed him my receipt for payment. Also, I had ordered advance tickets to the Sagrada Familia which were supposed to have arrived by email, but hadn't. After several phone calls I ended up paying (again!) for my public transport tickets with Welcome eventually giving me a refund. I was looking forward to a 'seamless' transfer through Barcelona airport and was confronted with incompetence, delays, and claims that they never provide tickets, despite their emailed receipt that stated: "Your Welcomer will hand you the tickets when you arrive in Barcelona". As it turned out, I could have organised everything by myself quicker and cheaper, and without the hassles. By the way, the cost of the driver (taxi) from the airport to the hotel through Welcome was 40 Euros but the meter showed only 25 Euros! The bottom line - I would never waste my time with this mob again, but if you decide to, I recommend you keep a paper trail and don't expect too much other than excuses.”

Helpful Report

Posted 6 years ago

We are very sorry for your experience. The skip the line tickets were emailed to you upon purchase but those can sometimes get caught in the spam or junk folder - we are sorry they did not arrive in your inbox. We recently updated the process for delivering preordered public transport tickets and this was not communicated effectively to our driver, which we apologize for. As for the fare to and from the airport - the city sets those prices so even though we ask drivers to keep their meters on during the journey, there is still a pre-set cost for transfers to/from the airport, that we are required to abide by. Thank you, Welcome Pickups Team

Posted 5 years ago

“Made a booking 3 days before travel - for my parents going on their holiday. They do not speak English and needed to be picked up by someone reliablie who would wait for them at the airport. In the evening before the trip I got an automated message confirming by booking was credited / cancelled. No explaination, nothing. Would never use again”

Helpful Report

Posted 6 years ago

We are very sorry we had to cancel the day before your booking. We are working very hard to remedy the circumstances that caused this cancellation and we hope you can accept our sincere apologies.

Posted 6 years ago

“I was very satisfied with this company. They communicated via email for every turn and event. The prices were reasonable for the standard of service. They communicated the drivers name and photo so there was no mistaking who was to pick you up. Very comforting.”

Helpful Report

Posted 6 years ago

“Driver showed up an hour late. Never got a reply to my contacts but claims he did. Our Hop-On-Hop-Off vouchers were not accepted by the bus and had to pay. Too way too long to get a refund from Welcome. They were more interested in why the voucher was not accepted them to reimburse us. The ride via a taxi would have been easy to do (cabs waiting right outside of baggage pickup) - in fact our driver was using a taxi. The senior fare from Hop-On-Hop-Off was cheaper than Welcome.”

Helpful Report

Posted 6 years ago

Hello - first, we want to apologize for your driver's tardiness - we have addressed that directly in our cooperation with him. This is never an acceptable way we want to treat our travelers. For the bus ticket, we were able to get ahold of the provider who apologized to us, stating that they accept full fault for this mistake since your voucher should have been accepted. As for the senior prices, we charge the same as the provider. Our travelers are able to choose an adult or a senior ticket upon checkout. We do use licensed drivers in each city and in certain cities, regulations require that they use a taxi vehicle rather than their own cars. By our standards, they are required to be in good, clean condition and comfortable for the traveler - along with our other benefits, this sets us apart from the other taxi options. We hope that you enjoyed being greeted with your name on a sign, given water, a map and a bag as well as conversation around your destination. We hope you will allow us to serve you again during your travels and accept our apologies for your frustrations during this trip. Thank you, Welcome Pickups Team

Posted 6 years ago

“Do not use this service at the Amsterdam airport. The driver waited in some obscure area, and we were provided no information about where he was and how to find him. When I complained, I was told that he was at the airport (probably) but we had been told where (NO). we took a taxi and ate the expense for the Welcome driver.”

Helpful Report

Posted 6 years ago

“Cancelled our taxi four hours before it was due to pick us up. By this time, we were already on our flight and unable to book an alternative. Further, they only notified us of the cancellation by email – imagine if we didn't have roaming enabled – we would have had no idea!”

Helpful Report

Posted 6 years ago

Hello Katrina, we sincerely apologize for your recent experience. We were notified of a mechanical issue shortly before your transfer was scheduled and since we saw that you were on your flight, we went ahead and sent an email instead of calling. We never intend to cause stress for our travelers and we hope that you can accept our ardent apology. Thank you, Welcome Pickups Team

Posted 6 years ago

Welcome Pickups is rated 4.9 based on 6,301 reviews