Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

“Horrible service. I booked a week in advance and they quickly charged the funds from my credit card. One day before the departure date they cancelled the trip, did not call to let me know, and said they would refund the money in the future. I was left with no money (because they charge in advance) and not enough time to book a new transfer service. I had never been so mistreated by any company, it was really horrible.”

Helpful Report

Posted 3 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. We are aware that our Customer Care team has already been in touch with you, to extend our sincere apologies and clarify the events you brought to our attention. This is not the service that we aim to provide at Welcome, please contact our Support Team we would like an opportunity to make things right.

Posted 3 years ago

“Never again!!! Waiting in Paris airport ad midnight for 1 hour, hearing lots of excuses!”

Helpful Report

Posted 3 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. If it is possible, we would kindly ask you to get in touch with our customer support department to provide us with a transfer ID so that we can have a more in-depth look at what exactly happened with your transfer.

Posted 3 years ago

“DO NOT use this company!! If your airplane is late, they will not pick you up and will keep your money. On the website it says that they will monitor your flight and make arrangements to pick you up. This statement is FALSE! We were 1 1/2 hour late from Athens, which is out of our control, and we were told by the company that we needed to rebook the transfer to our hotel and pay again. This is outrageous!! We tried to make arrangements with the local driver to no avail. No one wanted to help. Once we arrived in Santorini we cancelled 10 days before the return drop off to the airport and they charged us another 20%. A total rip off of a company. They do not provide customer service and could care lees if you are late to the airport. We will never use this company!! Beware, today it is very difficult to arrive at any airport on time due to the limits if personnel and airplanes in all of the airlines. Do not fall victim to this company, they are not reliable. Your safest route is to use a local transport when you arrive at your destination. Prices were less expensive for a luxury vehicle (Mercedes) in the Santorini airport, and this service will just be a waste of your money!”

Helpful Report

Posted 3 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Could you please get into contact with our customer service department at hello@welcomepickups.com and provide them with a transfer ID so that we can have a more in depth look into what happened with your transfer.

Posted 3 years ago

“I think this “service” is a scam to take your money with no real help to get a refund. The web site says that the driver will monitor your flight status but it was clear that mine did not. Once on the plane, which was delayed by only ten minutes, I had no way of knowing that the actual flight time was going to delay my arrival by over an hour. I can understand that the driver wants to get on with his work by not waiting more than an hour, but I had no way to call or send a message once I was in the air. Don’t ever book with this company because the airlines are subject to so many delays that travelers cannot guarantee their arrival time even within an hour and your ability to reach customer service to request a refund is next to impossible.”

Helpful Report

Posted 3 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review. If it is possible, we would kindly ask you to get in touch with our customer support department to provide us with a transfer ID so that we can have a more in-depth look at what exactly happened with your transfer.

Posted 3 years ago

“We were first time travelers to Athens. We decided to book Welcome Transfer due to the reviews. Don’t be fooled! On their website they have if you book not to worry about delays the drivers are up to date. Our transfer from Athens to our location was 42 euros jus like many other companies. Our flight delay twice due to technical difficulties on relaying this to the company we were being charged an additional 17euros totaling 59 euros. We checked other companies it was the same cost of 42 euros. We were communicating with the customer service who was rude and disrespectful. So we were enquiring why the additional charges. We asked if we got a refund and was told they would minus 20% fee and refund the balance. This was still cheaper than their cost and because of their crappy customer service we decided to cancel 10 minutes after corresponding to the customer service. Two days later an email come in and we were refunded 20%. If you are a regular traveler we do hope you do not book their service because any mishaps would lead to a dreadful start to your vacation”

Helpful Report

Posted 3 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized delivery, however, it would seem we have not been able to do this in this instance. Please accept our apologies for this. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in-depth Look into what happened with your transfer.

Posted 3 years ago

“I had a message the day before with the name of the driver, a photo of him, that he would be in Arrivals with my name, the car make and registration number. Nobody in arrivals. Had a message to walk to terminal 2, second floor, gate c, 10 minute walk. We arrive at this point and still no driver. After 15 minutes waiting, we were told to look for a blue car, given registration. Found the taxi, driver could not speak English - this is advertised - he drove like a mad man, in the rain, over cobbles and tram lines. Dangerous and weaving in and out of lanes at speed. Not impressed. Don’t bother!”

Helpful Report

Posted 3 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. Please accept our apologies for this. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in depth Look into what happened with your transfer.

Posted 3 years ago

“Pick up airport failed to show. Waited two hours the had to get a taxi. On return, I complained and they said they cancelled 6 hours before and sent me an email, because the6 had no driver. They refunded one way fee but refuse any compensation for two hours wasted waiting for a taxi that would never show up. A truly dreadful company. Do Not Use.”

Helpful Report

Posted 3 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Could you please get into contact with our customer service department at hello@welcomepickups.com and provide them with a transfer ID so that we can have a more in depth look into what happened with your transfer.

Posted 3 years ago

“We had a pick up scheduled for our arrival in Spain. Upon arrival, I knew an hour was not enough time to get to our driver (they set this time, not me)......3 international flights all landed at the same time and customs was backed up. I began chatting with our driver through the app. He assured me he would not leave us, that he understood and he would wait. When an hour hit, he messaged and said I am leaving and was gone. So, here we are in Spain, 100.00 paid and lost and no idea where to go or what to do. Is this really a way to run a business? Not to mention, I went ahead and cancelled the return booking and lost even more money. I plan to let our hotel know about this so they do not refer other guests to you and I also plan to leave reviews on any site I can about this company. What a way to arrive in Spain! Save your money and take the metro! 6.00 trip to our hotel via the metro.”

Helpful Report

Posted 3 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review. We thank you for taking the time to write to us. Could you please get into contact with our customer service department at hello@welcomepickups.com and provide them with a transfer ID so that we can have a more in depth look into what happened with your transfer.

Posted 3 years ago

“We spoke to our designated taxi driver to tell him our flight had been changed and we would be arriving 5 hours later and gave the company 4 hours prior notice . The APP is not working to edit a booking . We paid extra twice and sent confirmation but you have still cancelled our booking and we will be stranded at the airport at midnight tonight (29/11/21)”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review us. We are very sorry to learn you were disappointed with your experience. Certainly, we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however, we have not met yours or our high standard in this instance. Please email us with your Transfer ID so we can escalate your experience to the appropriate department. We hope to hear from you soon! Best regards

Posted 3 years ago

“We had very good service from Welcome pickups drivers, they are very polite and helpful. However on July 21st we had our car cancelled by Welcome pickups on the same day as our journey, they sent us an email, last minute, it was just luck that we noticed it. We managed to find a taxi fortunately. Instead of a refund they gave us a voucher for 66€ which I have been unable to use, the Welcome pickups site won’t accept it. So I’m wondering how do I get my money back ? I have been unable to communicate with the company.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your experience with us. Our sincere apologies that due to unforeseen circumstances, we were not able to accommodate your transfer request this time. A full refund has already been issued for your transfer as well as a discount coupon that you may use for a future ride, as a token of our sincerity. Once again, we would like to apologize for the situation and we do hope you will give us another opportunity to Welcome you, at which time we will spare no effort in providing you with the seamless experience you deserve.

Posted 3 years ago

“These just 5 stars reviews from content writers. All fake! Don't be fooled!”

Helpful Report

Posted 3 years ago

Thank you for your rating. However, we are very confused to hear about your opinion since it’s always our goal to make sure every customer receives the best possible service. Please email us with your Transfer ID at support@welcomepickups.com, so we can escalate your complaint to the appropriate departments and investigate the issue causing your concerns further. Looking forward to hearing from you

Posted 3 years ago

“Welcome Pickups est à ne surtout pas recommander à quiconque souhaite être à l’heure pour avoir son avion. Flashback : Rendez-vous pris à 4:30 du matin pour être emmené à l’aéroport d’Orly. A 4:32, pas de chauffeur. Tentative pour le joindre au téléphone : pas de réponse et bien sûr pas de call center vers qui se tourner ! A 4:45, message du chauffeur expliquant qu’il est coincé sur l’autoroute du fait d’un accident et me disant de trouver un autre taxi. Il ne s’est pas donné la peine d’appeler et surtout, si il était vraiment bloqué, il aurait du prévenir tout de suite et surtout répondre à l’appel ! En fait, il ne s’est probablement pas réveillé et ses excuses son, à mon sens, en dessous de tout ! De plus, Welcome Pickups propose, en guise de dédommagement, le remboursement de la réservation et un bon de 20 euros sur leur prochain taxi. J’ai loupé mon vol et voilà tout ce qu’ils osent proposer ? Une vaste fumisterie ! Un conseil, fuyez cette compagnie de vtc à toutes jambes !”

Helpful Report

Posted 3 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and send an email to our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is support@welcomepickups.com. We hope to hear from you soon. Thank you

Posted 3 years ago

“This is a FAKE company in Budapest with 99% FAKE reviews! They have hurt a lot of people already. Contracted content editors write these reviews.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review us. We are exceptionally disappointed to receive this feedback from you Please let us assure you that our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Since we can not find any reservation related to your username here, we hope you would take the time and send an email to our Customer Care team to inestigate what happened with your booking and share with them any details about your experience. Our email address is support@welcomepickups.com. We hope to hear from you soon.

Posted 3 years ago

“Canceled 72 ours before pickup. They charged 20% fee. This fee was not explained during reservation only after I canceled. The say you can cancel 24 ours before but they say nothing about the fee! Cancelation policy is ment to be shown during reservation not after it. Not recommended.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review! We are sorry about the confusion caused in your experience with us. However, our cancellation policy is stated very clearly in our Terms and Conditions, that you need to accept while booking. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, so we would love to Welcome you again and provide you with a great customer experience. We wish you all the best

Posted 3 years ago

“I booked a transfer in Venice Italy. Welcome Pickups cancelled our booking even though it's a legal agreement was already in place and is asking us double the price because *they* made a mistake. If I made a mistake with a first time customer I would be ashamed to act like this. Not using them.”

Helpful Report

Posted 3 years ago

Dear Thomas Thank you for taking the time to write this review. We are very sorry for the inconvinience caused, but as explained previously in our email correspondance, due to a sytemic error, the price that was calculated for your booking was incorrect. We reached out to you as soon as we received the reservation, to inform you about this technical issue, but you did not want to proceed with the extra charge, therefore, we cancelled and fully refunded your booking. However, we are once again sorry about the confusion, and we sincerely hope you'll consider using our services again in the future. We wish you all the best

Posted 3 years ago

“Pickup booked 2 days before arrival to dubai the driver did not show up i called him several times he is telling that the driver will be there in 2 minutes he never come Don’t use this service i do not recommande at all”

Helpful Report

Posted 3 years ago

Dear customer We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. Please know that this issue is way far from the norm that we operate, and we will be working closely with other departments internally to ensure it remains that way. We are already following up with this case internally, and you will receive our response very soon regarding your case. We sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. We wish you all the best

Posted 3 years ago

“In case of cancellation, they refund the amount paid minus 20 % !!! AND you've got to wait for 30 days to get the refund... An absolute scandal !!! Better think very well before doing business with them. :((”

Helpful Report

Posted 4 years ago

Dear Itamar, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 4 years ago

“Very unprofessional and rude driver. We booked the day prior to our flight. We landed and cleared customs on time. The driver was late but we only found out after calling him upon our arrival, as he didn't notify us before. He gave us an estimate time of arrival (20'), but refused to open his tracker so we could follow. He asked to meet at a pickup point without specifying where. After 6 hours of travel and with 2 big suitcases we wanted some clarity before moving around the airport, a discussion ensued and the driver became very rude and, after over 30 minutes of wait, he said he would cancel the ride, that we should find our own way into town, and that we would never be refunded. Luckily we did find a cab straight away, we'll see about the refund. Unacceptable level of service. We have sent a complaint to the company.”

Helpful Report

Posted 4 years ago

Dear Giulia Please allow us to thank you for taking the time to write us this review. A member of our Customer Support team has already contacted you in regards to this issue. A full scale investigation was made after this incident, and we proceeded on the necessary actions in order to make sure such actions will not happen again. Furthermore, we have already proceeded with a full money refund of your transfer that has already been completed, and we offered you a coupon of the transfer's value as well, as a token of our sincere apology for what you had to go through when dealing with the driver. Once again, we would like to apologise for the situation and we do hope you will give us another opportunity to Welcome you, and we will spare no effort in providing you with the seamless experience you deserve. Best Regards

Posted 4 years ago

“We have a problem, see review 5 days before Anne Marie Blessing. We get this answer: ...Furthermore, a member of our Customer Service team will soon get in touch with you to clarify the issue... 5 days ago we wrote a comment where we presented our problem. Since then we get the answer from Welcome: "...Furthermore, a member of our Customer Service team will soon get in touch with you to clarify the issue..." But until today we haven't received any news. But a refund about 115 euros. Prior calculated amount was 309 euros. The trip was booked twice (mistakenly due to a malfunction PayPal) Total amount: 309 euros. According to the website, the cancellation fee is 20%. Why does Welcome Travel transfer us only 115 euros instead of 247.20 euros? And why do we have to communicate via the Company Reviews instead by phone or email? It seems that the company goes to great lengths to maintain good contact with the customers. Hopefully it will continue like this.”

Helpful Report

Posted 4 years ago

Dear Anne-Marie, Thank you for taking the time to get back to us about the issue that you are experiencing. As you mentioned we do our best to stay in communication with our customers and try to explain everything as clearly as possible. We have tried to reach out twice to you via the email provided in your booking (once on 13th of May and once on 18th of May). Please log into the email that you used to make your bookings to review our communication. If there are still any questions or issues please feel free to get back to us via that email and our support team will be more than happy to assist Best, The Welcome Pickups Team

Posted 4 years ago

“We are very disappointed with Welcome transfer. A simple booking Roissy Airport to Paris center would have cost 125 euros. Unfortunately, there was apparently a small problem with PayPal, as suddenly the invoice for 309 euros was displayed. Then the note that the route was booked twice. From us. Surprised, we wanted to cancel the booking. Unfortunately, there is neither a telephone number nor an email address on the Welcome Transfer welcome page. After a long search we found a page with the possibility to cancel the booking. But, till to day we have no confirmation of the cancellation nor a reference to the refund of 309 euros minus the mandatory percentage penalty. We just feel let down here and, sorry, that's not the best way.”

Helpful Report

Posted 4 years ago

Dear Anne Marie Thank you very much for the time you spent writing this review and we are sorry about the confusion caused in your experience with us! Upon checking the reservation, we realized that you had made a double booking on the same date and time, which we were able to cancel on time in order for you not to get charged twice. We have already gone ahead and issued a full refund for the second transfer. Furthermore, a member of our Customer Service team will soon get in touch with you to clarify the issue. Once again, your comments are being appropriately reviewed and we sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. Best regards

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Welcome Pickups Reviews