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Welcome Pickups Reviews

4.9 Rating 6,298 Reviews

98 %

of reviewers recommend Welcome Pickups

Company Reviews

4.9

Based on 6,298 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a return transfer from Amsterdam Schipol airport to hotel since we were landing @ 03:00 am in Amsterdam and being the first time we didn’t want to deal with taxis or buses at that hour. Our ride was cancelled as they could not get a driver. They took the money and according to me they should provide the transfer. They can’t cancel at the last hour. The next horror was our return transfer. The driver did not contact and came 10 minutes late. After that he refused to take us as we had 4 big check in bags & 3 small cabin bags. The website asked for number of bags and I assumed they are talking about checkin bags as they are hard to fit in. We travelled through 3 countries with the same luggage and never had a problem with fitting them into the boots of even smaller cars. This car was of a decent size and would have easily fitted but the driver was very rude and out rightly refused to take us. We had to book another taxi and goto the airport. Welcomepickup refused to give us a refund saying we said 4 pieces of luggage in our booking. If we have to specify handbags as well, then they should specify the sizes of luggage. Don’t go near welcomepickup at least in Amsterdam.”

Posted 4 years ago

Dear Traveller We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts!

Posted 4 years ago

“We booked 2 halves, an airport pickup and an airport return. We left early and cancelled our airport pickup because we couldn't reschedule the pickup. They cancelled our return trip instead and stole our money because their website sucks!!! AVOID THESE PEOPLE!!!!!”

Posted 4 years ago

Dear Traveller We apologize for your experience with Welcome Pickups, please let us assure you our team is set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com.

Posted 4 years ago

“The company cancelled return transfer 20 minutes before pick up and we nearly missed our flight”

Posted 4 years ago

Dear Traveller, We would like to extend our most sincere apologies regarding the quality of the service you received and we would appreciate a chance to make things right. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! Look forward to hearing from you. Thank you.

Posted 4 years ago

“This service is a shame. Taxi was cancelled to go to the port at 5h22 morning without any solution. But they debited my credit card immediately for sure !!! And tarif are very much expensive compared to the fix rate...”

Posted 4 years ago

Dear Delphine, We would like to extend our most sincere apologies regarding the quality of the service you received, we fully understand your frustration, and we would appreciate a chance to make things right. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! Look forward to hearing from you. Thank you.

Posted 4 years ago

“This company's booking website needs to STATE UP FRONT that any size "hand luggage" (including purses, backpacks) will count as "luggage." The charge for "extra" luggage was also shocking. The booking web-page only asked the buyer for + or - number of "checked luggage." What a trap.”

Posted 4 years ago

Dear Jal, We are sorry to hear about the experience you encountered while using our services, as this is not the high standard that we aim to provide at Welcome Pickups. and would like to have the opportunity to reach out to you directly. A member of our Customer Care team is eager to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We look forward to hearing from you. Thank you.

Posted 4 years ago

“Booked and paid for a transfer months before we flew out to Corfu, even after emailing several times stating that I had not received the contact details or photo of our driver as per their booking procedure, I was reassured that the transfer was indeed confirmed, even though I still hadn't received the details when we boarded the plane. Reached our destination and when I switched on my phone I had an email saying our transfer was cancelled and they had tried to contact me (while I was ON THE PLANE) - we were left stranded in the airport with no clue what to do. Eventually got into a taxi. The whole situation was made worse by the fact that our flight arrived late at night (hence why i booked a transfer well in advance) and we had two tired and hungry children with us. Will never use this company again.”

Posted 4 years ago

Dear Liza, We would like to extend our most sincere apologies regarding the experience in Corfu. The service you received is not to the high standard that we aim to provide at Welcome Pickups. A member of our Customer Care team will be contacting you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We look forward to hearing from you. Thank you!

Posted 4 years ago

“As soon as we arrived Welcome Pickup Driver Daniel Liviu started counting every bag we had out of 3 of us he counted 9.(purses, Backpacks . When asked how many luggage on internet while ordering car,I stated 3 50lb bags...It Never stated on on that screen to include all bags even purses and backpacks..Driver highly upset stated couldnt take us & if we wanted to be taken by them it would cost 32 euros more ..But they were unsure if any car available..Very unprofessional..Felt like I was a hostage..”

Posted 4 years ago

Dear Traveler, We are sorry to hear about the experience you had during your travels as this is not the experience we aim to provide. We truly understand the inconvenience you experienced while traveling and would like to have the opportunity, to reach out to you directly and appreciate a chance to make things right. We have communicated with you by email and our Customer Care team is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.

Posted 4 years ago

“Although the driver that picked us up at Barcelona El Prat Airport was on time and very kind and friendly, we were charged 81 euros for a one-way trip from the airport to our destination on La Rambla at Place Real which is only about 30 minutes distance from the airport. We decided to hail a taxi for our return to the airport rather than use Welcome Pick-Up again and this time, the taxi, carrying the 4 of us, 4 check-in bags and 2 carry-ons charged us only 30 euros. This means we were overcharged by 51 euros! You can be sure we won't be using your services again for that price! When we booked at first, we wanted a regular sedan which, by the way, does fit all our luggage. Instead, the girl on your end insisted that we would need a van to carry all that luggage because she said there is a policy that your drivers are not permitted to put carry-ons in the back seat along with the passengers seated there so that my purse (carry-on) would have to go in the trunk. But, all the taxi drivers in Barcelona told me they don't have this rule so actually, it is inconvenient to book your services because we can't keep purses on our lap while travelling in the back seat of your vehicles. In the end, it's the ridiculous price I was charged for a one-way transfer that made me realize it was not worth booking our return trip with your company.”

Posted 4 years ago

Dear Anna, I would firstly like to apologise for your experience while booking with us and would like to have the opportunity to reach out to you directly. Our Customer Care Department has communicated with you by email and is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.

Posted 4 years ago

“Absolutely appalling - took my money and then failed to turn up. AVOID”

Posted 4 years ago

Dear Traveler, We are sorry to hear about the experience you had during your travels as this is not the experience we aim to provide. We truly understand the inconvenience you experienced while traveling and would like to have the opportunity, to reach out to you directly and appreciate a chance to make things right. We have communicated with you by email and we are more than eager to discuss this further with you. I do hope you take the time to speak to one of our agents in regards to your experience. We look forward to hearing from you. Thank you

Posted 4 years ago

“Mi recogida en el Aeropuerto de Lisboa fue nefasta. El conductor Pedro Lopes colocó el cartel con mi Nombre en un lugar poco visible y junto a otros muchísimos carteles de otras agencias, lo que impidió localizarlo. No contestó a 2 llamadas telefónicas que le hicimos. Una Srta. de otra empresa de traslados, al ver que no localizabamos a nuestro chofer, fue tan amable de preguntar a quién buscabamos y pronunció en voz alta el nombre de Pedro Lopes, sin resultado. Después de buscar en la zona, con la "diminuta" foto que me mandaron, conseguí encontrarlo sentado en una varandilla y sin preocuparse por la situación. Cuando, al fin, hablamos, me comentó que El solo hablaba inglés, sin ni siquiera hablar en Portugués. Fué un viaje "mudo" hasta el Hotel Lisboa. Es evidente que nunca más contrataré un traslado con ustedes ni lo recomendaré a nadie. El día de traslado fué el 04/07/19”

Posted 4 years ago

Dear Jamie, I would firstly like to apologise, for your experience on the 20th of June with Welcome Pickups. We truly understand the inconvenience you experienced while travelling and would like to have the opportunity, to reach out to you directly. Our Customer Care Department will be communicating with you shortly and is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.

Posted 4 years ago

“They never picked me up, they sent me the driver's name and pick up place shortly before my arrival time, never mentioned when I booked that the train station has more than one exit. Horrible service...”

Posted 4 years ago

Dear Ana, We are sorry to hear about the experience you had during your pickup as this is not the experience we aim to provide. We truly understand the inconvenience you experienced while traveling and would like to have the opportunity, to reach out to you directly and appreciate a chance to make things right. Our Customer Care Department has communicated with you by email and is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you!

Posted 4 years ago

“We have booked a transfer from Corfu Airport to Corfu Port.Upon arrival to the Corfu Airport there was no driver to be seen with our name/surname. I called Welcome Pickups (cost a fortune) and asked about the driver.They said that " my driver is still pending".........How unacceptable is that. I said if they won't send a driver in the next 10 minutes I want a full refund. Of course they couldn't do it and I was informed that refund may take 5-7 days ( refund received 3 days later). So we had to find another way of transport to the port in a hurry to make sure we will get on time to catch a ferry to Albania. We made it,but it supposed to be stress free and it wasn't. The same day I received an email about refund notification.After that an email about last minute cancellation from the driver (we were already in Albania) that was appointed to our transfer.And another email to book a return transfer. How ridiculous is that. If you cannot provide a service you inform a customer and you don't take the money. Very dis organized,sending lots of emails contradicting each other and not listening to the customers.NEVER AGAIN!”

Posted 4 years ago

Dear Traveller We would like to extend our most sincere apologies regarding the experience you had while travelling in Corfu and the subsequent cancellation of your transfer, we fully understand your frustration, and we would appreciate a chance to make things right. If you would like to contact our Customer Care Department with any further information in regards to your experience. Their email address is orders@welcomepickups.com, we do hope you take the time to speak to them. Looking forward to hearing from you. Thank you.

Posted 4 years ago

“Cancelled my transfer 15 minutes before the pick up time. I called them when i noticed i had not been assigned a driver. Otherwise, i’m not even sure they would have notified me. What a joke.”

Posted 4 years ago

Dear Traveller We would like to extend our most sincere apologies regarding the cancellation of your service, we fully understand your frustration, and we would appreciate a chance to make things right. If you would like to contact our Customer Care Department with any further information in regards to your experience. Their email address is orders@welcomepickups.com, we do hope you take the time to speak to them. Looking forward to hearing from you. Thank you.

Posted 4 years ago

“When we arrived at Ciampino airport we were meet with a text to tell us that our driver was not going to come and that we had to find our own way to the hotel which was over an hour by taxi. On the return trip I tried for 3 days to contact Welcome Pickups by phone and text so that they could confirm that there would be someone to take us to the airport in time to be sure of catching our plane. As I was unable to get a response from Welcome Pickups I had to make other arrangements to be sure of catching my flight. While I was at the airport preparing to board my plane I got a message from Welcome Pickups to tell me that a driver was at the hotel to take me to the airport, Welcome Pickups then had the cheek to charge me for taking me to the airport. Welcome Pickups are very dis-organised sending lots of emails contradicting each other and not listening or understanding the customer. Use this company at your peril. Peyter Cochrane”

Posted 4 years ago

Dear Peter, I am sorry to hear about your experience while making your bookings for Rome. This is not the service we aim to provide at Welcome Pickups. A member of our Customer Care team has contacted you and is eager to discuss this with you further. We hope you take the time to respond to our Customer Care team to resolve this with you and share with them any details regarding your experience further. We look forward to hearing from you. Thank you.

Posted 4 years ago

“The driver didn't turn up and the trip was cancelled 12 min before and was a hour drive to the airport, I needed to order a uber that was €70. And I didn't get my money back from this company! DON'T USE THIS COMPANY I've added photo so you can see I ordered for 7:30 and the driver cancelled at 7:18 and the booking was made 3 days before, what a joke of a company.”

Posted 4 years ago

Dear Mihai, I am sorry to hear about the experience you had while travelling to the Airport. The service you received is not the high standard that we provide at Welcome Pickups. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We hope you take the time to respond to our Customer Care team to resolve this with you and share with them any details regarding your experience further. We look forward to hearing from you. Thank you.

Posted 4 years ago

“Not in English”

Posted 4 years ago

Dear Traveller, One of our Customer Care team is eager to speak to you further in regards to understanding the experience you had. If you would like to message us at Welcome Pickups and one of our team will get back to you as soon as possible, orders@welcomepickups.com is our contact email. We look forward to hearing from you further. Thank you.

Posted 4 years ago

“I was informed at the time of booking that I would receive a mail four days before telling me the name of my driver and all of his details, this didn't happen so the day before travelling I asked why. I was flying to Madrid via Dusseldorf and whilst sitting on the plane in Germany at 11.56 four minutes before take off I recieved a txt cancelling my pickup as my driver had become unavailable and a replacement couldn't be found. To say I was furious is an understatement. I used a line taxi which was actually 5 euros cheaper. I have heard of other people who were let down in Madrid that weekend. Would never trust this company again. Disgusted.”

Posted 4 years ago

Dear Kevin, I am sorry to hear about your experience while travelling to Madrid. We can appreciate your frustration at this time and one of our Customer Care Department has contacted you directly as they are eager to discuss the matter further with you. We apologise again for the inconvenience. Thank you.

Posted 4 years ago

“Booked rides for arrival and departure. Arrival OK. For depart to airport, the driver couldn’t find me altho Iwas standing at the curb with luggage in front of designated hotel. Biggest concern was being charged $45 each ride when the taxi meter read $11. Ouch. Felt victimized for not knowing the city distances. Now I do extensive research and use another company.”

Posted 4 years ago

Dear Traveller, We are sorry you experienced issues on your departure journey. One of our Customer Care team is eager to speak to you further in regards to the experience you had. If you would like to message us at Welcome Pickups and one of our team will get back to you as soon as possible, orders@welcomepickups.com is our contact email. We look forward to hearing from you further. Thank you.

Posted 4 years ago

“****No notification that they were unable to fulfil pickup. Let down at last minute for airport transfer**** I booked a pickup for 7:30am from the city centre of Granada to the airport. The evening before I received a confirmation email with details of the driver. When I text the driver that night he said he could not fulfil the pick up and that Welcome Pickups would be Assignment someone else. The next morning at 7:00a.m. I had received no communication from Welcome pickups. Because I was concerned that a driver may not have been assigned, I phoned the help desk. Only at that point customer services admit that they could not fulfil the collection (bear in mind they knew the night before, but did not contact me!) I received a refund, but was left well and truly in the lurch, scrabbling round in a panic to get a taxi so I did not miss my flight. It is disgusting. The only reason I booked with them was for peace of mind and reliability. I will NEVER use them again!”

Posted 4 years ago

Dear Nicola, I am sorry to hear about the issues you had with your pickup. Thank you very much for taking the time to further discuss with our Customer Care team and we apologize for the service received. I am confident that you will receive the Welcome experience upon your next trip. Once again we apologise for any inconvenience caused. Thank you.

Posted 4 years ago

“They won’t give me a refund for cancelling my pickup due to THEM being booked full on the day of the pick up I needed. The company’s page says before you press cancel trip, says you’ll receive a full refund - but after talking with customer care, that refund image is shown to everyone even if not true. Terrible company. They wanted to give me a discount of $5 but what is $5 to a company that ROBBED ME OF $80???”

Posted 4 years ago

Dear Johannah, Our Customer Care team has contacted you directly in regards to any misunderstanding with your previous booking. We apologise for any confusion this experience has caused. We appreciate the time you have taken to discuss this with us further. Thank you.

Posted 4 years ago

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Welcome Pickups is rated 4.9 based on 6,298 reviews