Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.82

4.8 Rating 6,487 Reviews

96 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,487 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DRIVER NEVER SHOWED UP. Received my confirmation email but never received info on the driver. Tried to contact them via email / chat / phone, but NOTHING worked. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. It amazes me how a company this bad is still in business.”

Helpful Report

Posted 2 years ago

Hi there! We deeply regret the inconvenience you faced with your Welcome Pickup, and we understand the frustration caused by the lack of communication and the no-show of the driver. This is certainly not the level of service we aim to provide. We are aware that our Support team has been in touch with you regarding the issues you encountered. Our Complaints officer will reach out to you as soon as possible to discuss the matter further and ensure we address your concerns appropriately. Your feedback is invaluable in helping us identify areas for improvement, and we sincerely apologize for the negative experience. We are committed to resolving this matter to your satisfaction. Thank you for your understanding and for bringing this to our attention.

Posted 2 years ago

“Showed up over an hour late, long after we left the airport in Santiago. Totally awful service! Only hope we can get a refund. Not to be trusted.”

Helpful Report

Posted 2 years ago

Hi there! We sincerely apologize for the significant delay you experienced with our service. This falls well below our standards, and we understand the frustration it must have caused. To address your concerns promptly, please contact us at hello@welcomepickups.com with your booking details. Our Complaints team will expedite the process to ensure a resolution and, if applicable, discuss possible compensation. We genuinely regret any inconvenience caused and appreciate your patience as we work to make things right.

Posted 2 years ago

“I cannot recommend this company, I ordered a minibus/van for transportation, specifically added information that I had a lot of luggage and a bike. When we arrived, no car were waiting, and after 30 minutes a small car came that had no space for all our luggage. We had to take an ordinary taxi, and now they will not give a refund. I cannot recommend this company to anyone in Grand Canaria - they are cheeting and their contact and follow up is not recomendable - stay away.....”

Helpful Report

Posted 2 years ago

Hi there! Please accept our sincere apologies for your recent transfer in Gran Canaria. We received your feedback and this is valuable to us. We will do our best to help you further. We would like to further investigate this and our Complaints team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 2 years ago

“I used Welcome last year in Bangkok and it worked perfectly. This year I wanted to book for a group of 9 almost six months in advance and got a message that said: Unfortunately, we cannot accept bookings from 12:30 to 14:30 on 27 Jul 2024, due to high demand. Please, select a different time or consider other transportation options. Have a wonderful stay in Bangkok. Haha. WHY can't they hire more drivers if they know that 6 months in advance a transfer from DMK to BKK (1 hour) is not possible?????? Cynthia”

Helpful Report

Posted 2 years ago

Hi Cynthia! We sincerely apologize for the inconvenience you experienced with your transfer. This is certainly not the standard of service we aim to provide, and we understand the frustration caused. Our team is actively looking into the details of your case to understand what went wrong and ensure this doesn't happen in the future. Please contact us at hello@welcomepickups.com and provide your booking details and our Complaints team will further assist you regarding this. Thank you for your understanding and for bringing this to our attention.

Posted 2 years ago

“I booked a taxi because I needed to be on time at train station to travel another city for funeral. My flight landed at 10:35 am and driver arrived 10:11 am. My train was at 10:35 and driver dropped me at station at 10:34 am. I loose my train because of him and was not able to attend funeral because of him. Worst experience, recommend get a taxi outside but not this. I have already sent them a mail to give back my money but not responding.”

Helpful Report

Posted 2 years ago

Hi Lokesh! We are truly sorry to hear about the distressing experience you had with our service, especially during such a sensitive time. We understand the urgency of your situation, and we're committed to addressing this matter promptly. We're aware that you've been in contact with our Support team, and we apologize for any delays in their response. Your case has been escalated to our Complaints team, who will reach out to you at the earliest to discuss and resolve your concerns. Please accept our deepest condolences for your loss, and we appreciate your understanding as we work to make amends.

Posted 2 years ago

“I had a reservation almost a month prior our trip to Tenerife. It was cancelled 1 minute after(!) the agreed pickup time. I was with my family, 3 kids, so it was pretty inconvenient to figure out our travel immediately. Good thing they offered a 15€ coupon from a next trip, I am most probably won't use it as I don't think I can trust in them after this.”

Helpful Report

Posted 2 years ago

Hi there! We sincerely apologize for the disruption to your travel plans and any inconvenience caused. This is not the experience we aim to provide, especially for families. We understand the importance of reliability and are taking immediate steps to prevent such occurrences. To further address your concerns regarding what happened, please contact us at hello@welcomepickups.com with your booking details. Our Complaints team is ready to assist you regarding this. We appreciate your time and for bringing this to our attention.

Posted 2 years ago

“Warning, it is a trap. You pay to them, but nobody will be there for your pickup. You will lose your money because no any reachable customer service, just automated messages.. More thousand paid fake reviews!!!”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is not the kind of service we would want you to experience with Welcome. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com . Our Complaints team is committed to reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 2 years ago

“Very disappointed. When I signed up for this I was told we would be met at arrival area by driver holding a sign with my name on it. At the last minute (in the morning as I was leaving for airport) I was, for the first time, asked about my baggage and then informed that my baggage, that literally fit in a Prius, was “oversized “ and I had to pay $16 more. When I arrived, I received a text from the driver asking if I knew where the pickup area was. Turned out I had to get my bags from baggage claim and carry them across two traffic lanes. When I got there, still no one with a sign with my name (other drivers there with signs for other passengers). Only after I texted”we’re here” did someone get out of a car and look around for us. Next time I’ll use a ride share, save over $100, and do the same amount of work getting my bags to the ride.”

Helpful Report

Posted 2 years ago

Hi Tim! We apologize for the inconvenience you faced during your transfer. This is certainly not the level of service we aim to provide, and we appreciate your feedback. We understand the importance of a seamless experience, and we regret that we fell short in this instance. Your concerns have been noted, and we'll be reviewing our processes to ensure a smoother service for our customers in the future. Please reach out to us at hello@welcomepickups.com and provide your order details and our Complaints team can assist you regaring this. Thank you for your time and for bringing this to our attention.

Posted 2 years ago

“This is a trap! They don't notify you at the booking stage about the impossibility of cancellation. Nowhere do they write that the amount is non-refundable. They say that I checked the box, therefore I agreed to their terms, which were described on 100 pages. On the day of the trip, I fell ill with a high fever, about which I wrote to them and asked for a refund. They refused and said that there would be no refunds. The customer service is terrible, they are not accommodating EVEN under the pretext of illness and the inability to travel in a taxi with a high fever and cough.”

Helpful Report

Posted 2 years ago

. This is not the kind of service we would want you to experience with Welcome. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com. Our Complaints team is committed to reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 2 years ago

“I booked a transfer from the airport in Rio de Janeiro to my hotel. The driver did not arrive at the scheduled time and the person meeting me kept telling me that we would be there in 5 - 10 minutes. That continued for 25 minutes, at which time I called an Uber and was on my way in 3 minutes. Now they are fighting me about giving me a refund, stating that their Terms of Service give the driver an hour past the scheduled time to arrive. I reviewed their Terms of Service on their website and there is nothing on there that states that.”

Helpful Report

Posted 2 years ago

Hi Keith! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is definitely not the level of service we would want you to experience. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com? Our Complaints team is committed in reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 2 years ago

“Driver got time wrong and didn't show. I reserved a driver from Welcome PIckups for 2:50 AM for an airport run. The driver did not show. I called him and he said he was scheduled for 12 hours later. Accordingly, I had to flag down a taxi at 3 AM and pay him to take me to the airport. I did not make the original reservation for 14:50, but I made it for 2:50 AM. In Europe military time is used, so 2:50 is always 2:50 AM. The Welcome Pickups system changed it to 14:50. That was not my fault. However when requested to refund my $25, they refused. I had to dispute this charge with my credit card company. I would not recommend Welcome Pickups. Date of experience: October 30, 2023”

Helpful Report

Posted 2 years ago

Hi Kerby! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.

Posted 2 years ago

“My email from Welcome Pickups said the driver would be in the arrivals hall, holding a sign with my name. The driver had NO sign and was not where all the other drivers were waiting. It took about 20 minutes to find him. I had to ask him who he was since he had no sign or badge. When we got to his car it was very small and my 1 bag barely fit in the back. The car smelled like cigarettes and very unpleasant so I had to have the window down .....it was quite chilly. The whole point of paying more than double what uber would be was to make landing and getting to my hotel in a foreign country easy and without stress. This was the opposite experience. To return to the airport I hired uber at under 1/2 the price, in a nice car with no odor issues.”

Helpful Report

Posted 2 years ago

Hi Holly! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We're committed to providing a seamless and pleasant transfer service. It appears we fell short of your expectations in this case. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.

Posted 2 years ago

“I booked a transfer for 4 adults with 6 large suitcases, this was a return transfer, we arrived in Bali and our car was there and he got us to our hotel, however when our return transfer arrived he was in a standard car and he knew our luggage would not fit into it. He rang his boss and put me on the phone, he tried to tell me that I booked a standard car, however my paperwork told a different story, it said exactly 4 adults and 6 large suitcases, he went onto say that the driver would arrange a larger vehicle to take us, but there would be a cost, we eventually got the luggage into the car ( the driver was sitting on the wall smoking so was no help at all ) we then had to sit crushed in this small car with our hand luggage on our knees and the journey to the the airport was around 2 hours so this was not ideal.”

Helpful Report

Posted 2 years ago

Hello Stuart, we apologize for the experience and we thank you for reaching out, we have gone ahead and directly contacted you via email to assist you further, please check your inbox.

Posted 2 years ago

“I booked a car Prague Airport to a hotel plus a return on 6th & 10th November. Before paying I went back and changed the pickup time for the hotel to the airport. I was charged for both return times. Contacting someone to sort this out was difficult as the website is designed to resolve any problems without humans being involved. Once I finally made contact it was all resolved to my satisfaction by a very helpful support person.”

Helpful Report

Posted 2 years ago

Hi Clifford, sorry to hear about the error and the charges you had with the bookings you did in Prague. We are here to help resolve this concern for you. Your feedback is important to us. Our Complaint team will reach out to you as soon as possible to further assist you regarding this. We appreciate your feedback and your time for bringing this to our attention.

Posted 2 years ago

“We fly from Canada to Barcelona arriving at 10am. It's a long line up at customs and another long wait for the luggages. It's 11:15 when we get to the arrival waiting area and the driver Khazan Singh had already left at 11am. When we contacted him he said he will not come back and for us to contact the support center. We called the support number and It's only a voicemail service. It's a terrible service company if it cannot provide real time person to person customer support to handle any situations. Will definitely tell others not to use this company”

Helpful Report

Posted 2 years ago

Hi there! Sorry to hear about what happened to your transfer in Barcelona. This is not the level of service we would like you to experience with Welcome. Your feedback is important to us. Please reach out to hello@welcomepickups.com and provide the order number and our Complaints team will assist you regarding this. We thank you for your time and for bringing this to our attention.

Posted 2 years ago

“Did not wait for us We had very slow passage through immigration and even slower baggage pick up. We got through in1hr and 4 minutes. Driver no show. Yet lots of other drivers from that plane were still waiting for their clients. Never use this company and taxi was cheaper anyway”

Helpful Report

Posted 2 years ago

Hi Traveler. We apologize for the inconvenience you experienced due to the driver not waiting for you. We understand that travel circumstances can vary, and we strive to provide reliable service. Your feedback is valuable, and we're sorry this fell short of your expectations. Please contact us at hello@welcomepickups.com with your transfer details so we can assist you further. Your satisfaction is important to us, and we hope to make it right.

Posted 2 years ago

“DO NOT BOOK WITH THIS TERRIBLE COMPANY. Don't do it. As a solo female traveler, I wanted a more "reliable and secure" experience going from the airport to my hotel since I'd heard some things about taxis in Paris. Well, little did I know this company is way worse than that and reliable and secure are not something they know the meaning of. First of all, they make you select a flight from their drop down menu, so if their information is incorrect, what you submit will be incorrect. My flight information was incorrect in their system and so they sent me an email requesting I update it or else "my transfer might be cancelled". First of all, regardless if my flight info is wrong, if I book a transfer for pick up at a certain date and time, the driver SHOULD be there and wait their 30 minutes. That's what I PAID for. I "update" the information and this time the flight is correct in their system and they reply with an email confirming the update. Great, all is good then. Then after my 11 hour flight I check my email since there is no WiFi on my flight and I see a ton of emails from WelcomeTransfer and my driver saying the information is wrong and my transfer has been cancelled. I had also messaged the assigned driver and the "great, friendly, warm driver (they claim to have)" didn't even respond to my message, so that's how great they are. They are claiming I submitted incorrect information regarding my flight which again, was not incorrect and only offered an 80% refund even though THEY cancelled it based on their fraudulent terms. I've already told them to refund me the full amount since I provided everything correct and they are the ones who for some reason decided to cancel my transfer or I'll do a chargeback and they can deal with proving how what I provided was incorrect. Don't ever use this shady company. Also, my taxi experience from ORLY was great and way cheaper than this hack of a company, so just do that instead!”

Helpful Report

Posted 2 years ago

Hi there! Sorry to hear about what happened! Your feedback is important to us and would like to make things right. We are aware that you have already reached out to our Support regarding this. Our Complaints team will reach out to you and further assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 2 years ago

“Money grabbing company. I made a round trip reservation (trips 3 days apart) but had to cancel within 5 hours. They charged me for both trips. I understand they would charge me for the first lag of the trip (since it was too close to the time) but to charge me for the second lag which was 3 days away was absurd. Will be filing dispute through my bank”

Helpful Report

Posted 2 years ago

Hi there! Sorry to hear about the cancellation. I understand that our Customer Care team has been in touch with you to extend our sincere apologies and clarify the policies regarding cancellation. Your feedback is important to us. Our Complaint Team will reach out to you as soon as possible to assist you further regarding this. Thank you for taking the time to leave a review and for bringing the above to our attention.

Posted 2 years ago

“the driver used google to check flight status which was delayed but not updated on google , we have arrived the airport but no one was there , I while booking you asked for flight number and we give this means you have to check flight status from company website not from google . out flight was delayed and we lost our money in this non professional company and when I contacted the driver he said that he left Madrid airport and if we want transfer we need to pay more and at the end we took a normal taxi which was 10 euro cheaper than the amount we paid for this company, the way of communication for them is wapp which is not convenient as sometime you have no internet”

Helpful Report

Posted 2 years ago

Apologies for the inconvenience due to the flight delay and communication. Your feedback is valued. Our Complaint Team will assist you further please kindly email us at hello@welcomepickups.com to help us address your concerns. Thank you for your input.

Posted 2 years ago

“I was charged USD85 (NZD140) for a one way trip from Gold Coast Airport to Broadbeach. That is at least twice as much as any other taxi company and my taxi was an Uber! I have complained many times but the company will not budge and refund the overpayment. The quote on the website was AUD44. At no time did they quote in US Dollars. I would not use this taxi service again and recommend that anyone else do the same. Since writing this review and after much tooing and frowing, the company has refunded 50% of my payment, which I am happy with.”

Helpful Report

Posted 2 years ago

Hi JQ. We understand your frustration regarding the discrepancy in the fare charged compared to the initial quote on our website. Our aim is to provide transparent and fair pricing to all our customers, and we deeply regret that this was not reflected in your case. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further.

Posted 2 years ago

Welcome Pickups is rated 4.8 based on 6,487 reviews