Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.82

“Utterly useless. I had to give one star just to give a review, otherwise it would be a big fat ZERO! Driver refused to pick us up at booked and paid for time. Put the phone down on us when questioned why? Thankfully Uber were there in moments and far more professional. Our best advice is to avoid this company, it is a scam. Use Uber or a horse & cart, they’re both infinitely better and faster. Oh, and ‘we are reaching out to you’ emails after failed service and sitting on our money for weeks, sadly isn’t a service. Appalling.”

Helpful Report

Posted 6 years ago

Dear Martin, We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed. Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined. A member of our Customer Care team has reached out to you and we thank you for taking the time to speak to them directly.

Posted 6 years ago

“Worst experience. We ordered a pick up to the airport and our driver didn't show up. We tried calling him several times, but he didn't pick up his phone. We then called the Hotline and told them about the situation. They tried calling the driver, but with no luck either. Apart from that they weren't helpful at all and not solution oriented. I would expect them to find a solution to our problem, but the person on the phone even asked us what we should do now and offered us a full discount. Well that's the least you could do, but still we need to get to the airport somehow and the metro hadn't yet been running at that time. In the end we walked to the airport since it wasn't too far away and luckily were able to catch our flight, but still it was a lot of stress and hassle and so annoying.”

Helpful Report

Posted 6 years ago

Dear Traveller, We are sorry to learn you were disappointed with your experience Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however We have not met yours or our high standard in this instance. Your comments have also been shared with the necessary departments to allow us to review issues that you highlight in your review. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We hope to hear from you soon.

Posted 6 years ago

“NOT SO WELCOME. On arrival at Malaga airport all had gone well until we looked for the taxi drivers board with our name on. After 30 minutes of searching somebody told us it was an American company with an USA phone number. So made the call and was informed that no driver was available I would have get a taxi off the rank and they would refund me the payment I had made to them. The Taxi on the rank was £21.25 above my booking fee with Wecome. While in Spain I sent a email to complain. Was told somebody would call me .As I didn’t get a satisfactory answer another gentleman called Edward rang and told me if I sent him a copy of the receipt for the 55 Euro they would pay that amount in compensation for the problems I had .So agreed. Four weeks later no payment so to add to the previous 20emails I sent another. Got a reply from the head of department saying she would sort it. Week later received £21.25. Not what I had been promised. This was only the difference in their cost and the extra I had to pay. Not really compensation. I SEE ON THE SITE VERY SIMILAR EXPERIENCES OF NO SHOW TAXIS AND THE SAME RESPONSE. IS IT REALY WORTH THE RISK OF START YOUR HOLIDAY ALL STRESSED OUT AND DELAYED BY ONE HOUR. Seems to me they either do a very good job or don’t show up at all.”

Helpful Report

Posted 6 years ago

Dear Brian, We are sorry to hear about your experience. This is not in line with the core values of Welcome Pickups. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however, we have not met yours or our high standard in this instance. Your comments have been also been shared with the necessary departments to allow us to review issues that you highlight in your review. A member of our Customer Care team has reached out to you and we thank you for taking the time to speak to them directly. Hope to hear from you soon. Thank you.

Posted 6 years ago

“Arranged pickup Seville Santa Justa train station. I stood at the curb at the designated location for 30 minutes in plain view. Driver never identified himself, never approached me to ask if I was his ride, even though he was sitting in his car 20 feet away from me. Customer service would not refund my 24 euro charge. I took standard cab to hotel and it cost 7 euros. Horrible service. Definitely do NOT recommend.”

Helpful Report

Posted 6 years ago

Dear Richards, We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however, We have not met yours or our high standard in this instance. Your comments have been also been shared with the necessary departments to allow us to review issues that you highlight in your review. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! Hope to hear from you soon. Thank you

Posted 6 years ago

“Appalling service and untrained customer service who wants to believe they are right in their assertions. I booked a taxi to get to the airport early in the morning with my wife and my 2 yr old baby, never got any confirmation and was also expensive and then 5mins before the taxi was supposed to arrive, they sent a text to cancel. No apologies, just a straightforward message to cancel the booking. I had to scramble around to make contingency plans at 3.30 am in a foreign land. They eventually called and tried to justify their actions and their refund as well takes 6-10 business days. Pathetic company and would advise anyone to totally avoid them and look elsewhere as these guys are a huge letdown. Wish I could give them -5 star.”

Helpful Report

Posted 6 years ago

Dear Traveller We are sorry to hear about your experience with Welcome Pickups. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however, We have not met yours or our high standard in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We hope to hear from you soon.

Posted 6 years ago

“they just cancelled 20 mins before pick up time there is no other way to get where we need to be at this time of night as it was a special trip. Also they say the refund will take 7 to 10 business days and it is in euros so no doubt there will be associated bank charges. Don't use if your trip is an important one.”

Helpful Report

Posted 6 years ago

Dear Lesley, It's truly disheartening to hear of your poor experience. Please know that the situation that you are describing is far from the norm, and we will be working closely with other departments internally to ensure it remains that way. We sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and send an email to our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We hope to hear from you soon. Thank you.

Posted 6 years ago

“what a disappointment booked well in advance firstly collected us from euro in paris and 3 adults swashed in back of car due to having a baby car seat in front. On pick up day from hotel failed to pick us up due to traffic and delays of presidents funeral. A professional driver would l leave earlier and plan a different route. this caused us to miss the euro as we had to get either a taxi or the metro where the metro was the best option.Welcome pick ups didn't keep us up to date we were ringing them. When finally getting next euro it cost an extra 147 euros plus the metro and ringing Edward at welcome pickups i was offered the metro price back of 5.70 and they wouldnt give nothing back for the euro when it was there fault. Be carefull all a great weekend in Paris ended up as a nightmare. I DO NOT RECOMMEND THIS COMPANY!! We have finished yet with this!!!!”

Helpful Report

Posted 6 years ago

Dear Traveller, We are exceptionally disappointed to receive the feedback you have shared following your experience with us.. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined. Thank you.

Posted 6 years ago

“Taxi from Tel Aviv to airport cancelled by Welcome Pickups at last moment! I was told your driver is not coming and no other driver available. Horrible service! Recommend Gett taxi app in Israel. Stay away from this company!”

Helpful Report

Posted 6 years ago

Dear Traveller We would like to extend our most sincere apologies regarding the experience you had while travelling in Tel Aviv. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined. A member of our Customer Care team has reached out to you and we thank you for taking the time to speak to them directly Looking forward to hearing from you

Posted 6 years ago

“Booked airport transfer to pick us up from Paris CDG. Received an email from Welcome Pickups at 2am (we were due to fly at 6am) saying they have had to cancel our booking as taxis weren't allowed to access the airport that day. I looked online - Taxis most definitely were allowed access that day. When we landed, arrivals was full of Transfer companies and taxis were parked outside. They have taken payment and not yet refunded it as far as I can see. Also have 'closed our ticket' as far as complaining to them directly goes. Very very poor service and communication.”

Helpful Report

Posted 6 years ago

Dear James, Thank you for taking the time to review with us. we were certainly stunned to read that you did not have the experience you had anticipated with us. we are aware that our Customer Care team has already been in touch with you, to extend our sincere apologies and clarify the events you brought to our attention. Your feedback is valued and rest assured that we have followed up with the relevant departments regarding the situations you describe. Once again, we would like to apologise for the situation and we do hope you will give us another opportunity to Welcome you, at which time we will spare no effort in providing you with the seamless experience you deserve. We hope to hear from you soon. Thank you.

Posted 6 years ago

“Expensive and the driver did not arrive at the airport. (Late cancellation by the driver). The price is almost 50% more expensive than a taxi.”

Helpful Report

Posted 6 years ago

Dear Traveller We are sorry to hear about your experience with Welcome Pickups. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however We have not met yours or our high standard in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com.

Posted 6 years ago

“This is undoubtedly the most unreliable and irresponsible company that offers a professional pick-up and collection, but fails to take any responsibility for their services. They were advised that the pickup at the airport had changed and given over 2 and a half hours to re-arrange pickup. Arrived at airport to find no driver waiting. On collection from the hotel, they advised text/email of the collection time to take us to the airport in goof time to catch our flight. We got to the airport too late to catch our flight and spent almost £800 to purchase new flight tickets. They total refute to take any responsibility for their failures!!”

Helpful Report

Posted 6 years ago

Dear Traveler, It's truly disheartening to hear of your poor experience. Please know that not rescheduling your airport pickup in the case of a flight delay is far from the norm, and we will be working closely with other departments internally to ensure it remains that way. We are sorry to learn you were disappointed with your experience, certainly, we value the loyalty and trust of our customers and strive to deliver the best possible experience. For this reason, after booking your transfer you may always update your reservation online up to 12 hours prior to operation time, to ensure a smooth and convenient pickup based on your needs. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We hope to hear from you soon! Thank you.

Posted 6 years ago

“Taxi driver failed to show Had to get alternative means of transport with little time Only refunded extra journey not offered any compensation and paid for a service not delivered customer service awful and made to feel should be grateful.”

Helpful Report

Posted 6 years ago

Dear Anne-Marie, We are exceptionally disappointed to receive the feedback you have shared following your experience with us.. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We hope to hear from you soon. Thank you.

Posted 6 years ago

“We booked a return transfer from Amsterdam Schipol airport to hotel since we were landing @ 03:00 am in Amsterdam and being the first time we didn’t want to deal with taxis or buses at that hour. Our ride was cancelled as they could not get a driver. They took the money and according to me they should provide the transfer. They can’t cancel at the last hour. The next horror was our return transfer. The driver did not contact and came 10 minutes late. After that he refused to take us as we had 4 big check in bags & 3 small cabin bags. The website asked for number of bags and I assumed they are talking about checkin bags as they are hard to fit in. We travelled through 3 countries with the same luggage and never had a problem with fitting them into the boots of even smaller cars. This car was of a decent size and would have easily fitted but the driver was very rude and out rightly refused to take us. We had to book another taxi and goto the airport. Welcomepickup refused to give us a refund saying we said 4 pieces of luggage in our booking. If we have to specify handbags as well, then they should specify the sizes of luggage. Don’t go near welcomepickup at least in Amsterdam.”

Helpful Report

Posted 6 years ago

Dear Traveller We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts!

Posted 6 years ago

“We booked 2 halves, an airport pickup and an airport return. We left early and cancelled our airport pickup because we couldn't reschedule the pickup. They cancelled our return trip instead and stole our money because their website sucks!!! AVOID THESE PEOPLE!!!!!”

Helpful Report

Posted 6 years ago

Dear Traveller We apologize for your experience with Welcome Pickups, please let us assure you our team is set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com.

Posted 6 years ago

“The company cancelled return transfer 20 minutes before pick up and we nearly missed our flight”

Helpful Report

Posted 6 years ago

Dear Traveller, We would like to extend our most sincere apologies regarding the quality of the service you received and we would appreciate a chance to make things right. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! Look forward to hearing from you. Thank you.

Posted 6 years ago

“This service is a shame. Taxi was cancelled to go to the port at 5h22 morning without any solution. But they debited my credit card immediately for sure !!! And tarif are very much expensive compared to the fix rate...”

Helpful Report

Posted 6 years ago

Dear Delphine, We would like to extend our most sincere apologies regarding the quality of the service you received, we fully understand your frustration, and we would appreciate a chance to make things right. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! Look forward to hearing from you. Thank you.

Posted 6 years ago

“This company's booking website needs to STATE UP FRONT that any size "hand luggage" (including purses, backpacks) will count as "luggage." The charge for "extra" luggage was also shocking. The booking web-page only asked the buyer for + or - number of "checked luggage." What a trap.”

Helpful Report

Posted 6 years ago

Dear Jal, We are sorry to hear about the experience you encountered while using our services, as this is not the high standard that we aim to provide at Welcome Pickups. and would like to have the opportunity to reach out to you directly. A member of our Customer Care team is eager to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We look forward to hearing from you. Thank you.

Posted 6 years ago

“Booked and paid for a transfer months before we flew out to Corfu, even after emailing several times stating that I had not received the contact details or photo of our driver as per their booking procedure, I was reassured that the transfer was indeed confirmed, even though I still hadn't received the details when we boarded the plane. Reached our destination and when I switched on my phone I had an email saying our transfer was cancelled and they had tried to contact me (while I was ON THE PLANE) - we were left stranded in the airport with no clue what to do. Eventually got into a taxi. The whole situation was made worse by the fact that our flight arrived late at night (hence why i booked a transfer well in advance) and we had two tired and hungry children with us. Will never use this company again.”

Helpful Report

Posted 6 years ago

Dear Liza, We would like to extend our most sincere apologies regarding the experience in Corfu. The service you received is not to the high standard that we aim to provide at Welcome Pickups. A member of our Customer Care team will be contacting you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We look forward to hearing from you. Thank you!

Posted 6 years ago

“As soon as we arrived Welcome Pickup Driver Daniel Liviu started counting every bag we had out of 3 of us he counted 9.(purses, Backpacks . When asked how many luggage on internet while ordering car,I stated 3 50lb bags...It Never stated on on that screen to include all bags even purses and backpacks..Driver highly upset stated couldnt take us & if we wanted to be taken by them it would cost 32 euros more ..But they were unsure if any car available..Very unprofessional..Felt like I was a hostage..”

Helpful Report

Posted 6 years ago

Dear Traveler, We are sorry to hear about the experience you had during your travels as this is not the experience we aim to provide. We truly understand the inconvenience you experienced while traveling and would like to have the opportunity, to reach out to you directly and appreciate a chance to make things right. We have communicated with you by email and our Customer Care team is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.

Posted 6 years ago

“Although the driver that picked us up at Barcelona El Prat Airport was on time and very kind and friendly, we were charged 81 euros for a one-way trip from the airport to our destination on La Rambla at Place Real which is only about 30 minutes distance from the airport. We decided to hail a taxi for our return to the airport rather than use Welcome Pick-Up again and this time, the taxi, carrying the 4 of us, 4 check-in bags and 2 carry-ons charged us only 30 euros. This means we were overcharged by 51 euros! You can be sure we won't be using your services again for that price! When we booked at first, we wanted a regular sedan which, by the way, does fit all our luggage. Instead, the girl on your end insisted that we would need a van to carry all that luggage because she said there is a policy that your drivers are not permitted to put carry-ons in the back seat along with the passengers seated there so that my purse (carry-on) would have to go in the trunk. But, all the taxi drivers in Barcelona told me they don't have this rule so actually, it is inconvenient to book your services because we can't keep purses on our lap while travelling in the back seat of your vehicles. In the end, it's the ridiculous price I was charged for a one-way transfer that made me realize it was not worth booking our return trip with your company.”

Helpful Report

Posted 6 years ago

Dear Anna, I would firstly like to apologise for your experience while booking with us and would like to have the opportunity to reach out to you directly. Our Customer Care Department has communicated with you by email and is eager to discuss this further with you. I do hope you take the time to speak to them in regards to your experience. We look forward to hearing from you. Thank you.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Welcome Pickups Reviews

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