We’re really sorry to hear how frustrating this has been, and we completely understand your disappointment after such a long wait.
We’d like to look into this for you as a priority and check exactly what’s happening with your delivery. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode so we can investigate and help resolve this as quickly as possible.
Many Thanks,
WeRChristmas Team
We’re sorry to hear your order hasn’t arrived yet and understand how disappointing that is.
We’d really like to look into this for you and provide an update. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode so we can check the delivery status and assist as quickly as possible.
Many Thanks,
WeRChristmas Team
We’re really sorry to hear that one of your items arrived damaged.
This certainly isn’t the experience we want for our customers, and we’d like the opportunity to put this right for you. Please contact our customer support team at support@werchristmas.co.uk
with your order number and a photo of the damaged item, and we’ll be happy to look into this and advise on the best solution.
Kind Regards,
WeRChristmas Team
We’re really sorry to hear your item arrived broken and that you then experienced delays in receiving guidance.
This definitely isn’t the level of service we aim to provide, and we understand how frustrating that must have been. If this hasn’t already been resolved, please contact our customer support team at support@werchristmas.co.uk with your order details and we’ll look into this for you straight away.
Thank you for bringing this to our attention.
Kind Regards,
WeRChristmas Team
We’re genuinely sorry that your experience with our customer service has been so disappointing. That’s certainly not what we aim for, and we understand why this would be frustrating.
Your comments have been noted and shared internally so we can review what went wrong and improve where needed. If there is anything outstanding regarding your refund or order that hasn’t yet been resolved, please don’t hesitate to contact us again at support@werchristmas.co.uk, quoting your order number, and we’ll ensure it’s looked into as a priority.
We’re sorry this has been your experience.
Kind Regards,
WeRChristmas Team
If you’ve already emailed our customer support team, please rest assured your message is in the queue and will be responded to as soon as possible. During busy periods, replies can take a little longer than usual, but we do work through messages in order.
Thank you for your patience while the team gets back to you.
Many Thanks,
WeRChristmas Team
“The product I received was terrible quality, glittery bits were falling off and some of the branches were bare! I tried to return through the website but haven’t heard anything since. Very disappointing”
If you’ve already submitted a return request through the website, please rest assured it will be reviewed by our customer support team as soon as possible. During busy periods, responses can take a little longer than usual, but your request hasn’t been ignored.
If you haven’t already done so, or if you’d like us to check on the status for you, please email support@werchristmas.co.uk with your order number and any photos of the issue, and we’ll be happy to look into this for you.
Kind Regards,
WeRChristmas Team
We’re sorry to hear that your wreath didn’t arrive in the condition expected.
Please contact our customer support team at support@werchristmas.co.uk with your order number and a photo of the wreath, and we’ll be happy to look into this for you and advise on the best next steps.
Kind Regards,
WeRChristmas Team
“Absolutely horrendous service and tree - sent me a tree with lights that don’t work and I’m still waiting for it to be resolved a week later - the tree itself is horrible not worth £5 let alone £150!
Avoid this company at all cost!”
“Pre-lit tree whereby the wiring is faulty and doesn’t stay on. Complaint made and still awaiting a response nearly a week later despite repeated chases for a reply. Poor customer service.”
“If I had actually received the bag I would have been able to leave a review.
At this point I am still waiting for someone to give me an honest explanation as to where this is and when I will receive it
Hugely disappointed with the whole experience considering I had spent a fair amount on a tree with yourselves I would have thought you would have at least aimed to send out another bag asap.”
“I'm really mad of the costumer service.
I'm trying to return my order and I've got only issue with the return portal. It takes ages as well to reply to your emails. Very disappointed”
“I have not received my order yet, I have already contacted you about this issue. I would appreciate it if you could look into this issue asap and get back to me. Jenny.”
“Quite disappointing - looks nothing like the website images, to the extent I would say it is a completely different product shown! Sparse branches even when opened out, generally cheap looking for £115.”
