“Bought a pre-lit tree and originally all fine, after a week the lights went out and now I cannot get any response at all from the company, I have tried phone/email/fb. No lights for Christmas what a Shame, DO NOT BUY! £300 wasted!”
“So because they don't like my opinion I've been blocked from posting on their Facebook page, and they are not responding to my messages now!
Placed my first order with these mid November ans swiftly received my order, however one of the items was incorrect but granted they swiftly supplied the correct transformer.
Placed a second order at early December, no sign of the order by second week December so finally managed to get a response that one item was out of stock and the other would be shipped, waited a few more days and as the item hadn't been shipped I went to their address in Southport and was able to collect there and then.
Noticed the item that was out of stock was now back in stock so placed the order, a week later got a tracking number that didn't work, eventually got hold of them and they said I'd got the wrong tracking number and the item had been delivered... it hadn't! After some tooin' and frowin' they issued a refund (I suspect it was never shipped, or was sent to someone else).
Put decs up Christmas week and the arch from the first order wouldn't light up, sent several messages for a returns label to bo avail. Messeaged through Facebook and was blocked!
Thankfully the latter was ordered through Klarna who have advised of multiple customers having issues and they will be in touch this week to resolve the matter on my behalf.
This company are an utter disgrace!”
“Ordered £35 worth of baubles first week of December, still hasn’t arrived, still no response or refund. My credit card company are now looking into it”
“Took my money, didn't deliver, I complained to paypal who passed my refund request on. No response. Just received delivery advice today claiming Xmas decorations on the way. It's Dec 28, Xmas is over!!! Stick your long overdue decorations and give me my refund! I won't be accepting delivery if they do turn up. What a bunch of greedy scamners!”
“Worst company I have dealed with. They took my money, no updates, 2 weeks later they cancel half my order,theyve never replied to my emails, then a month later on 27th Dec they email me to declare my christmas decorations are on the way. Avoid avoid avoid!”
“Poor service. Tree was delivered late. Nothing like the picture with some branch arms broken (not WeRChristmas fault). They do not answer emails. Over last 3 weeks sent 4 emails, plus website messages. Happy to take your money, with no customer support. Will raise with credit card. Its a real shame as the site has some good products, but will never buy from them again. Read the reviews, if you buy from here you take the risk (50% unhappy)”
“Just the same as other reviews. Order placed 2nd December and nothing from the company despite three emails and several attempts to ring. WILL report this company”
“Ordered a wreath in October,received email to say that it was dispatched on 4 th November have emailed 5 times no reply,needless to say this is 25 th December and no wreath absolutely disgusted.”
“Ordered Christmas tree beginning of November. After they had postponed the delivery I tried to cancel. They never accepted my request to cancel because they had already dispatched it. This was a blatant lie - it still never turned up. Tried cancellation again and again - no luck!! Terrible service! In fact, the worst service I’ve ever come across! DO NOT ORDER FROM THIS COMPANY! They are a complete con!!”
“I’ve contacted them 10 times to cancel the order including within 24 hours of making it. They still delivered it, I still don’t want it and can’t get hold of them despite countless messages on their website, emails, contacting them on Facebook, instagram and Twitter I’ve had no response what so ever and am unable to return items which I cancelled within 24 hours and have still be charged. I’m £135 out of pocket”
“More of the same, order placed weeks ago and no sign of delivery. beware though as soon as paypal launch an investigation into your refund this company sends out an imminent delivery notice to you to stall the refund, total scum. BEWARE”
“Please do not use this dreadful company. Order placed on 1 Dec still not received three weeks later, they do not answer the phone and have completely ignored all of my emails. I am now raising a refund request via Paypal, thank goodness I used them to pay.”
“this company must be a scam. Three weeks and zero communication, item not delivered and no way of getting in touch. ONE STAR REVIEW IS ONE TOO MANY FOR THIS SHAMBLES OF A COMPANY.”
“STAY CLEAR!
I made an item for 4 items on the 6th December with a 3-4 day delivery.
It got to the 12th and I had still not heard anything or received my order.
I emailed with no response. I then looked at reviews and emailed again to state I was taking further action. Still no response or no products.
DO NOT ORDER FROM THIS SITE!!!”
“This is a rogue outfit...supposedly UK based...no one answers the phone , no one answers emails.
I paid premium delivery for a tree stand ( 1-2 days delivery) ...have heard absolutely nothing despite 3 emails and multiple attempts to call them.
Shocking service.”
“Dont order from this company, total con artists.
Ordered lights on 4th December and still awaiting delivery.
Have emailed twice with no response.
They had the audacity to send an email saying their customers are what makes them great..... really!!!”
