“Absolutely abysmal customer service!!
Absolutely abysmal customer service!!
I would recommend you avoid spending your money here.
The customer service after purchase is none existent!!
Plus the products are massively over priced”
Hello Chris,
We genuinely appreciate you taking the time to share your thoughts, and we are truly sorry to hear about your experience with our customer service. We aim to provide the best support for our customers from the moment they place an order and it's disheartening to find out we haven't reached expectations on this occasion.
We also understand your concerns regarding pricing and your feedback is essential as it helps us evaluate our offerings. If there’s anything specific we can look into or improve upon, please don’t hesitate to reach out to us directly. We value your input and hope to improve your experience in the future.
-The WeRchristmas Team
“I am deeply disappointed with my recent experience ordering from WeRChristmas. Despite placing my order weeks ago, the delivery has been a nightmare due to their courier partner, Parcelforce.
Here’s what went wrong:
Parcelforce repeatedly failed to deliver, even though I was home every single time. Their live tracking showed drivers canceling deliveries while not even near my area, followed by false claims of "attempted delivery" with no card left behind.
I contacted Parcelforce customer service four times. Twice, they promised a manager would call back within 48 hours — that never happened.
I cannot collect the parcel myself due to its size, and the depot is inaccessible without a car.
I reached out to WeRChristmas to escalate the issue and request a new courier service, but no resolution has been provided.
Given the many negative reviews about Parcelforce online, I am shocked that WeRChristmas continues to use them despite their unreliable service. This experience has been incredibly frustrating and has soured my view of WeRChristmas.
I strongly advise others to reconsider ordering unless this company improves its choice of courier and takes responsibility for resolving delivery issues.”
Hello,
Thank you for taking your time to write this review.
We are deeply sorry that you have had this negative experience with Parcelforce, that is not the outcome that we want for any of our customers.
Whilst we hear your complaint, we can say the vast majority of our items that go out with Parcelforce are delivered successfully. I am sorry that they were not successful with you.
We appreciate your feedback and will definitely take it on board to improve our services.
“Christmss decorations were extremely poor quality and falling apart straight out of the box. Also ordered LED lights which did not work. Customer service was non existent, never received a refund. Binned all items and will never make the mistake of ordering from weRchristmas again.”
“My daughter recommended you to me and had a 25% discount off her tree last year and it is a lovely tree. She contacted you recently and asked if the same discount would be available this year and was told no. I therefore went ahead and ordered the same tree as her with a 10% discount! The other day I received an email from you informing that shop wide there is a 20% discount. I now feel upset that my daughter was not told this because if she had her I would have waited a short while so I could have received the extra 10% off my tree.”
“This is a total scam, the picture of their tree vs what actually arrived is completely different. The one that arrived is very sparse and its absolutely horrible. To top it all off, these guys make YOU pay for the return and wont even make a collection for this massive tree. I will never again buy from them and I suggest no one does.”
“The box didn’t arrive with all of the parts
After a long time trying to explain, it was finally understood that 3 of the 4 parts were correct and the middle of the tree missing
No replacement or support offered
Refund given
Left without a functioning tree and advised to dispose of a 12ft tree as they don’t do returns
That is a lot of plastic to landfill
Disappointed
Tree-less”
“Shocking company first sent me a Christmas tree with a section missing suppose to have a b c parts mine has part a and 2 x c parts then sent me another tree out with the b section not working so no lights at this point I'm so fed up with the stress so put a string of lights round it as it's my son first Xmas wanted it sorted lets say after spending 300 on a tree I won't be buying anything else company is rubbish”
“Unfortunately on this occasion I found the product to be very cheap in appearance and was plastic.
It was not rattan but the white plastic was designed to mirror a rattan design.
Returns easy- as was refund however I would not recommend this product unless you are happy with a white plastic tree skirt.”
“as a photographer , I repy on timely deliveries for my setups, and my esperince with this xmas garland has been nothing short of a disaster. I ordered it specifically for my xmas mini session, but its now 8 days late. and still dont have it. If you are a photographer or anyone needing decorations for a event I Highly recommend looking elsewhere. this experience has been incredibly disappointing.”
Dear Meire,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are truly sorry to hear about the delays you've encountered with your order. As a photographer, we understand how crucial timely deliveries are for your setups, especially during the busy holiday season.
We apologize for not meeting your expectations and failing to deliver your Christmas garland on time for your mini session. Your disappointment is completely understandable. We would love to know how we can make this right for you. Is there anything specific we can do to address your concerns or rectify this situation? Your satisfaction is important to us, and we want to ensure we improve moving forward.
Thank you again for bringing this to our attention, and we hope to hear from you soon.
Best regards,
The WeRchristmas Team
“They sell junk from China with what can only be a fake CE cert. I would advise anyone not to purchase anything electric from them if they value their home as I can only see them as a fire hazard.
I received a faulty transformer that was running extremely hot in a matter of minutes so hot that it burnt out the light selector in seconds! I contacted them about it and they said it was something I had done to cause this 🤣🤣 they are cowboys selling dangerous junk! Avoid at all cost.”
Dear Reviewer,
Thank you for sharing your concerns with us. We're truly sorry to hear about your experience and understand how frustrating it can be when a product doesn't meet your expectations, especially regarding safety.
We take quality and safety seriously, and we appreciate your feedback regarding the transformer. It's disappointing to hear that you felt your concerns were not adequately addressed, and we aim to improve our customer service moving forward. We always encourage our customers to reach out to us directly so we can better assist them with any issues.
Your experience matters to us, and we’d like to learn more about your situation so we can address your concerns appropriately. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve it for you.
Best regards,
The WeRchristmas Team
“I received my lights and to my surprise there was no adapter. When I went back to the website, it does state plug adapter not included ( which I had missed).
I’ve never bought any lights which do not come with a plug and quite frankly I feel ripped off, as the adapter is £6 which makes the lights more expensive than most. Very disappointed!”
Dear Reviewer,
Thank you for your feedback. We’re sorry to hear about your disappointment regarding the missing adapter for your lights. We strive to be clear in our product descriptions, but we understand how easy it can be to overlook details.
We appreciate your insight about the total cost when purchasing, and we’re always looking to improve our offerings. We hope you'll consider giving us another chance in the future. If there's anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The WeRchristmas Team
“I order some outside lights they came without a plug , when I tried to contact them no phone number only email they sent me a link to a transformer ( plug ) that was the wrong size . I was so very disappointed”
