WeRchristmas Reviews

Name: WeRchristmas
Address: BAY 4 RAILEX WORKS CROSSENS WAY, Southport, Sefton
Rating: 4.23

4.2 Rating 2,682 Reviews

79 %

of reviewers recommend WeRchristmas

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Email:

Support@werchristmas.co.uk

Location:

BAY 4 RAILEX WORKS CROSSENS WAY,
Southport
Sefton
PR9 9LY

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WeRchristmas 5 star review on 25th January 2026

Natalie Fairlie

WeRchristmas 5 star review on 19th January 2026

Tammy Odell

WeRchristmas 5 star review on 21st December 2025

Karen Austin

Olatunji Oluwakemi

Sue Jennings

2740

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The middle tree lights do not work and I am stuill awaiting a response from you to replace or collect the tree which I would prefer as its too late now to put up.”

Helpful Report

Posted 10 months ago

“Terrible customer service. Have raised a complaint against this now. Have no received my item 10 days + and customer service is non existent.”

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Posted 10 months ago

“They are definitely not oversized just small not what I wanted you could buy them anywhere the same size you are misleading in your description”

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Posted 10 months ago

“The box arrived damp and torn before I even opened it. Inside, the garland was mouldy and had a strong smell of mould. While I did receive a prompt refund after raising the issue, there was no apology, explanation, or offer of a replacement, nor was there any attempt to ask how they could make things right. I would have expected better customer care and quality control.”

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Posted 10 months ago

“Still not been delivered.”

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Posted 10 months ago

“I bought two sets of these and they do not look like they do on the photo. They are bare and really do not look like trees at all. Shame really as all other items have been fantastic”

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Posted 10 months ago

“Tree was not as advertised- no mixed PE and PVC tips, just one tip type and therefore tree is very sparse. Only way to return was top pack and take to post office- not practical or possible. Very disappointing.”

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Posted 10 months ago

“Returning as branch was broke, tree is nothing like the picture”

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Posted 10 months ago

“Unfortunately this was the wrong plug. I wished it was labelled and detailed with clearer information as to what adaptators fit what’s connector.”

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Posted 10 months ago

“Have not received this order yet”

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Posted 10 months ago

“I still haven’t received my order from Evri 😩😩😩😩”

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Posted 10 months ago

“Wrong item sent, tried to get in touch but no answers from anybody in the whole company!”

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Posted 10 months ago

“Chrismas tree arrived with damaged cable and still waiting on a replacement over a week later they say they are replacing tree but im not sure if they are as its been over a week when the original tree arrived withing 3 days”

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Posted 10 months ago

“Not happy at all NOT 6ft Tree to start!! Took me over 3 hours to sort out branches!! There was no branch up each arm to cover metal. Seriously disappointing.”

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Posted 10 months ago

“Can’t review it if I haven’t received it yet”

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Posted 10 months ago

“Doesn’t work at all”

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Posted 10 months ago

Hi there, I’m really sorry to hear the product isn’t working. Please could you share your order number and a brief photo/video of the issue if possible with our support team? They’ll review your options and see what they can do to help! Kind regards, Team WeRchristmas

Posted 10 months ago

“Extremely dissapointed as have used WeRChristmas a lit but the power cable connectors have changed do we can not add onto existing lights no one told us or indicated on the web site there was a change so not happy sorry to say used to love and keep adding but can not no longer”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your feedback, and for being a loyal WeRChristmas customer over the years. We’re really sorry to hear how disappointing this experience has been, especially as you’ve previously enjoyed adding to your existing lights. We completely understand how frustrating it is to find that connectors have changed and that this wasn’t as clear as it should have been at the point of purchase. Over time, some of our lighting ranges have evolved to meet updated safety standards and improve performance, which can unfortunately mean older and newer systems are not always compatible. That said, we appreciate your comments about the website information and will certainly take this on board to help make this clearer for customers going forward. If you’d like us to look at your order and see whether there are any compatible options or possible solutions for your setup, please do contact our customer support team at support@werchristmas.co.uk with your order details. We’d be more than happy to help where we can. Thank you again for your honest feedback. Kind Regards, WeRChristmas Team

Posted 10 months ago

“Christmas tree delivered and has stopped working An issue with the control box. Dissapointed with this Order and have asked for a refund. Won’t order again”

Helpful Report

Posted 10 months ago

We’re very sorry to hear that your tree has stopped working due to an issue with the control box. We understand how disappointing this must be, especially when you’re hoping to enjoy it during the Christmas season. If you’ve already contacted us to request a refund, our customer support team will be looking into this for you and will be in touch as soon as possible. If you need any further help or would like an update, please feel free to contact us at support@werchristmas.co.uk with your order details. We’re sorry this has affected your experience and appreciate you taking the time to share your feedback. Kind Regards, WeRChristmas Team

Posted 10 months ago

“Worst company ever stay away”

Helpful Report

Posted 10 months ago

We’d genuinely like the opportunity to understand what led to your experience and see if there’s anything we can do to help or put things right. If you’re open to it, please contact our customer support team at support@werchristmas.co.uk with a few details and we’ll do our best to assist. Many Thanks, WeRChristmas Team

Posted 10 months ago

“IT HASN'T ARRIVED, totally dissatisfied after 12 Days!!!!!!!”

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Posted 10 months ago

We’re really sorry to hear how frustrating this has been, and we completely understand your disappointment after such a long wait. We’d like to look into this for you as a priority and check exactly what’s happening with your delivery. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode so we can investigate and help resolve this as quickly as possible. Many Thanks, WeRChristmas Team

Posted 10 months ago

WeRchristmas is rated 4.2 based on 2,682 reviews