“Light looks good but, Very poor company, paid £8. 99 for next day delivery.
It took 5 days to delivery. Company would not even give me a partial refund on delivery. When the product finally turned up it was bent in the box st the box is too small for the item that was delivered. Would not recommend this company or ever use them again.”
Hello Gye,
Thank you for taking the time to share your experience. We are truly sorry to hear about the delays you encountered with your delivery and the condition in which your item arrived. We aim to provide efficient service and quality products, and it's clear we fell short in your case.
Your feedback regarding the delivery and packaging is important to us, and we will address this internally to prevent similar issues in the future. If there’s anything more we can do to assist you please reach out to us directly.
Best wishes,
The WeRchristmas Team 🎄
Hello Darren,
We’re truly sorry to hear about your experience with our customer service. We strive to provide the best support possible after a purchase. Your feedback is important to us.
We appreciate you taking the time to share your thoughts. If there's anything we can do to assist you further, please don’t hesitate to reach out.
Best wishes,
The WeRchristmas Team 🎄
Hello Kevin,
Thank you for your feedback. We're glad to hear the item looked lovely, but we're genuinely sorry to learn that the light didn't work. Your experience is important to us, and we want to ensure all our products meet your expectations.
If there's anything we can do to assist you with this issue, please don’t hesitate to reach out on support@werchristmas.co.uk.
Best wishes,
The WeRchristmas Team 🎄
Hello David,
We’re really sorry to hear that you experienced issues with the delivery of your order. I can see we have been assisting you with this and it has now been resolved. We always aim to ensure our customers have a positive experience, and it’s disappointing to learn that you didn't experience it this time.
We appreciate all feedback and we do hope to se you again in the future.
Best wishes,
The WeRchristmas Team 🎄
Hello Keeley,
I’m really sorry to hear that your parcel hasn't arrived and that you're experiencing this issue with Evri. I understand how frustrating it can be when delivery doesn't go as planned.
Please reach out to us at support@werchristmas.co.uk and we will do our best to help you resolve this matter and find out what happened to your order. Your satisfaction is important to us, and we appreciate your patience while we sort this out.
Wishing you an amazing Christmas!
Best wishes,
The WeRchristmas Team 🎄
“We ordered a 3.6m outdoor xmas tree and 4 Spiral Trees.
All were found to be of poor build quality. The tree had parts missing and some parts that were not welded at the correct angle. As a result, the tree will not sit level.
Poor all round really!”
“The 3 wise men rope light was not working when i unpacked it. The live chat agent was reluctant to take the broken item and exchange it for a working item. She said i would need to pay to return it myself despite it being faulty. She eventally said she would replace it, but i would need to dispose of the faulty one myself.
The customer experience was not good, and i had to really be decisive to actually receive the replacementm entioning the distance selling laws. Disappointing....”
Hello Michelle,
Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you've faced with your order. It’s disappointing to hear that the item was faulty and that your experience with our customer service did not meet your expectations. We aim to provide a seamless experience.
Your comments regarding the return process and communication have been noted, and we will use this feedback to improve our services moving forward. If there’s anything more we can do to assist you, please don’t hesitate to get in touch with us directly.
Best wishes,
The WeRchristmas Team 🎄
“Absolute rubbish. The top half of the tree lights didn't work. We reported the issue, sent photographic evidence in response customer services did not offer any solutions and no refunds.
This company has been reported to Trading Standards. Bunch of scanners.”
Hello,
We sincerely apologise for the experience you've had with your tree. It's disappointing to hear that the lights were not functioning and that you felt let down by our customer service. I can see we had asked for further information from you and supplied the information to assist with the return. If you would like to discuss this further please do reach out to us on support@werchristmas.co.uk
We appreciate your feedback regarding the need for better solutions.
Best wishes,
The WeRchristmas Team 🎄
Hi Ann,
Thank you for sharing your feedback with us. We’re sorry to hear that the garland did not meet your expectations and that you found it to be too stiff and long. We do provide measurements on our website to assist customers regarding sizes. We aim to provide high-quality products, and we appreciate your thoughts as they help us improve.
We do offer a 30 day easy returns should you of wanted to return the Garland, If you need any further assistance we are here to help so please don't hesitate to reach out.
Best wishes,
The WeRChristmas Team 🎄
Hello Roger,
Thank you for taking the time to share your experience. We’re really sorry to hear that neither of the sets worked as expected. Your satisfaction is important to us, and we appreciate your feedback as it helps us to improve our products.
If there's anything more we can do for you or if you need any assistance in the future, please don’t hesitate to reach out.
Best wishes,
The WeRChristmas Team 🎄
“Was so Disappointed so sent the item back as it looked nothing like the photo
It looked more like a small bush then a small tree,
I then received my refund too then find I had been charged twice for the postage, will never be ordering again and definitely won't be recommending them too anyone ...”
“Rubbish. Tree not as expected. The imitation snow frosting was loose and falling off the tree. The box was full of the crystals and moving the tree only made it worse.
Sadly very disappointed as even the branches appeared very sparse so full tree effect very unlikely.”
“Customer IT department absolutly terrible. I had ordered 20m of string of lights that came in 3 sections. 2 sections work but very dull that you could hardly see them working, when I joined them together they didn't work at all. I tried to return them but this was very difficult and confusing, but redirected me to the IT department. After sending videos and photo's on the 3rd correspondance said have I pluged them together properly, "sorry but when you have a male and female connection" you can't connect them any other way??? I felt like they was talking to me like a child. I just gave up and wont be buying string lights of them again,”
“They are of extremely poor quality and are the cheapest looking baubles I have seen in recent years. I have returned them.
Postage for delivery and return was almost 50% of the total cost, I won't be using this company again. However, they were so cheap and nasty that I felt they must definitely go back!
O star”
