Hi Edyta,
I’m really sorry to hear the slim Christmas tree didn’t meet your expectations. Please share your order number and the email used at checkout, and if you can attach photos of the item received. I’ll escalate this with our team right away to arrange a suitable resolution (replacement or refund) as quickly as possible.
Thank you for your patience. We’ll get this sorted.
Warm regards,
Team WeRchristmas
“I can't give a review for the Snow Globe when I've still not received it. I've had no positive feed back from WeRchristmas as to why I've not received it yet”
Hi Averil,
I’m really sorry to hear you haven’t received your Snow Globe yet and that you haven’t had a helpful update. This isn’t the level of service we aim to provide.
Could you please share your order number and the email used at checkout? I’ll escalate this with our shipping team right away and ensure you’re updated with a clear status and a resolution.
Thank you for your patience. We’ll get this sorted.
Warm regards,
Team WeRchristmas
“Big disappointment. Staff have been abrupt and unhelpful. Still waiting for a simple return and refund of a faulty electrical product over a week later and all you get is !!! emails. Avoid”
Hello Matthew,
I’m truly sorry to hear about your experience with our staff and the ongoing issue with your return. This is not the level of service we aim to provide, and I understand how frustrating this must be for you. We are committed to resolving your concerns and would like to make it right. Please reach out to us directly, and we will do our best to assist you promptly.
Thank you for your patience during this matter.
Warm regards,
Team WeRchristmas
“Customer service is shocking missing stake.......photos sent received ground pegs so yet again I try to contact back and forth to just receive message to stay we have already replaced no Werchristmas it's a stake not ground peg how does ground peg work”
Hello Viv,
I’m really sorry to hear about the mix-up with your order and the difficulties you’ve faced in getting the correct item. Our support team is currently working with you on this and we hope this gets amended!
Thank you for your patience during this time.
Warm regards,
Team WeRchristmas
“I am still waiting for my return information after I was sent a faulty item , despite emailing several times.
As yet u no able to return and no refund .”
Hello Graham,
I’m truly sorry to hear about the inconvenience you’ve faced with your return and the faulty item. This isn’t the experience we aim to provide, and I understand your frustration. Please rest assured that we are looking into this matter and will get back to you as soon as possible with the information you need via our support platform.
Thank you for your patience during this time.
Warm regards,
Team WeRchristmas
Hello Andrea,
I’m sorry to hear that your order hasn't arrived yet. We understand how frustrating this can be, and we're looking into it to ensure it gets to you as soon as possible. Thank you for your patience during this time.
Warm regards,
Team WeRchristmas
Hello,
I can see our team has raised an enquiry with the courier involved, we hope this gets sorted soon! Apologies for the delay as this is far from the service we want for our customers.
Thank you for your patience,
WeRChristmas Team
Hello Anthony,
I’m really sorry to hear that the size of the reindeer didn’t meet your expectations. It’s always disappointing when a product doesn't align with what you had in mind. We appreciate your feedback.
If you're having issues operating our returns portal to claim your refund, please don't hesitate to contact our customer service team as they're more than happy to help!
Warm regards,
Team WeRchristmas
“Purchase so easy but refund proving not so .. agree with a refund/collection charge ..very reasonable price but actual collection taking too long im aftaid so then delaying refund even though I have purchased and payed for a bigger tree”
Hi there,
I’m really sorry to hear about the delay and the refund issues you’re experiencing. This isn’t the level of service we aim to provide.
Please share your order number and the email used at checkout so I can escalate this with our refunds/collections team and get you a clear update and resolution as quickly as possible.
Thank you for your patience. We’ll get this sorted.
Kind regards,
Team WeRchristmas
We’re truly sorry to hear that the beads didn't meet your expectations. It’s important to us that our products match your vision, and we regret any disappointment this may have caused. We appreciate your feedback and will take it into consideration as we're always looking to improve.
If there's anything we can do to assist you further, please reach out to our customer support team. We’re here to help!
Warm regards,
Team WeRchristmas
Hi Kenrick,
I’m sorry to hear that the curtain connectors didn’t fit as expected. We understand how frustrating that can be, especially when you’re looking forward to using them. Please know that our customer support team has emailed you to help find a solution!
Thank you for your feedback, and we hope to help resolve this for you soon.
Warm regards,
Team WeRchristmas
Hi Margaret,
I’m really sorry to hear the lights you received don’t include an electric plug. This isn’t the experience we aim to provide.
Please share your order number and the email used at checkout. If you can, include a quick photo of the item received. I’ll escalate this with our team right away to arrange a suitable resolution (replacement or refund) as quickly as possible.
Thank you for your patience. We’ll get this sorted.
Kind regards,
Team WeRchristmas
“I am very disappointed to discover when I recieved my package that there is no mains plug included,this wasn't made obvious in the advert.I got in touch and was eventually told that no it's not included,so I then got in touch again to ask which plug I needed to buy and how much would it cost me,only to be told it was out of stock and not due back in untiljune/July,so I then asked if you could tell me which plug I needed to but from a different place,so far no reply.My concern is that without a plug I cannot test this product and if I have to wait until June/July if they don't work you will tell me I have had them too long to get a refund.This was my second purchase from you in a short period of time.Iwill not be recommending your company to family or friends,or purchasing from you again.”
Hello Daphne,
We’re really sorry to hear about your experience with your recent order. Your feedback is important to us, and we’ll use it to improve our communication.
Regarding the plug, we apologize for the delay in getting back to you. We want to ensure you have the right information to get your item fully functional as soon as possible. Please reach out to us again, and we will make it a priority to assist you promptly.
Thank you for your understanding, and we hope to resolve this to your satisfaction.
Best wishes,
The WeRchristmas Team 🎄
“I WAS VERY DISAPPOINTED WITH THESE ITEMS. I HAVE MORE GLITTER ON ME AND MY CARPET THAN IS LEFT ON THE POINTSETTIAS. I HAVE ORDERED ITEMS BEFORE AND WERE PLEASED BUT YOU HAVE REALLY LET YOURSELVES DOWN THIS TIME.”
Hi Veronica,
I’m really sorry to hear you’re disappointed with the poinsettias and that the glitter issue affected your experience. This isn’t the level of service we aim to provide.
Please share your order number and the email used at checkout. If you have photos, feel free to attach them. I’ll escalate this with our team right away to arrange a suitable resolution (replacement or refund) as quickly as possible.
Thank you for your patience.
Warm regards,
Team WeRchristmas
Hello Elizabeth,
We’re truly sorry to hear that your experience did not meet your or ours expectations. We strive to ensure that our products arrive in perfect condition, and it’s disappointing to learn that yours did not. Your feedback is important, and we would like to understand more about your concerns.
If there's anything we can do to assist you further, please don't hesitate to reach out. We appreciate your input and hope to improve your experience in the future.
Best wishes,
The WeRchristmas Team 🎄
“Doesn’t come with a plug to make it work (the information about this can be found on the advert, but not very up front), you have to purchase this separately for £15, and out of stock at the time of my purchase.”
Hello Rebecca,
We're sorry to hear that your experience with our product has not met your expectations. We understand how frustrating it can be to find out additional components are needed after the purchase, and we appreciate your feedback on the visibility of this information in our advertising.
If there's anything we can do to help you find the plug you need or if you have further concerns, please reach out to our customer service team at Support@werchristmas.co.uk. We're here to assist you and improve your experience.
Thank you for bringing this to our attention.
Best wishes,
The WeRchristmas Team 🎄
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