“Horrific company - £590 order on the 31/10/20 - no communication for several weeks, telephone switched off and finally get a reply email suggesting items would be 48 hours to no avail, then get an email saying two items out of stock and refunded and items would be five days and guess what no items! Not replying to emails and left completely worried if I will get my items - spoiling such a special time and creating upset like this for customers is appalling! Do not buy from this company!”
“Same as all the other reviews,
Thought this was a legit company didn’t investigate first ,
Money taken no delivery unable to contact
Avoid at all costs
This lot should be locked up for fraud !!”
“They have taken my money and not supplied the goods. They don't answer the phone and don't respond to emails. Worse than that, they tell you if you email more than once it will take them longer to reply. So you are left just wondering if you will ever receive your goods or a refund. Absolutely appalling.”
“Iv had a very hard year this year like a lot of other people struggling financially etc so with the little bit of budget I do have I thought I would give the children a little bit of Christmas cheer ordered some lights which I couldn’t afford
No lights arrived no Christmas cheer
Children Devi stated as so are we as we can’t afford to buy elsewhere
Rang no answer emailed over and over again no reply
Thanks we R Christmas to ending a bleak year on a black note
I hope all involved enjoy there xmas”
“Absolutely shocking, takes orders and money, then no contact and order cancelled without a reason why. No response to any communication. Terrible service, have to go through PayPal to get a refund on the 2nd order I stupidly placed with them!!!! ! NOT HAPPY!! 😡”
“I actually had a fairly positive experience initially. The tree I ordered was delivered within the timescale given.
It’s only when I had to get in touch about a faulty connecting cable for the lights that I realised there’s absolutely no customer support in place. Similarly to everyone else, I emailed almost a week ago and have yet to hear back and can’t get through by phone.
I consider myself one of the lucky ones that this is my only issue. Will never use this company again.”
“Ordered a Christmas tree 25th Oct with a delivery date first week in November, 6 weeks down the line and still haven’t received anything.
Not answering phone calls or emails so have had to report to my bank who are in the process of trying to get my £245 back. Hundreds of people are in the same situation from their social media pages however they are still taking orders with a promise of 4 - 5 day delivery. Complete scam, stealing peoples money at this time of year.”
“I would give ZERO stars if I could. I purchased £398 pounds worth of Christmas decorations 2 weeks ago. I selected the additional fee option for a delivery within 2-3 days. When the goods didn't arrive after 2-3 days, I called the company and was disconnected after listening to an automated message. I wrote letters and emails both through my email account as well as there website (5 in fact). I have heard nothing. I have contacted the Online fraud department and issued a report and that is exactly what you should do too! Else, they won't be shut down, and other innocent people won't be scammed. Avoid this company at all costs. I don't believe they deliver to anyone. Any reviews here that are positive, are probably from the scammers collecting funds from this company. They are a joke!!! as if Christmas time isn't stressful enough. Bastards! Avoid avoid. Oh! And they try to sound legitimate by giving the option to use "amazon pay". Amazon has no knowledge of them as a business and no reflection of orders in my Amazon account. AVOID AVOID AVOID. I know there prices may seem tempting, but they are a JOKE. You pay, yet you get NOTHING! Nothing but aggravation.”
“Avoid at all costs! Made an order on 4th November for all our lights and some new items, thought it was strange that still not received anything by 24th November so decided to make contact but received no reply then received an automated email on the 28th November stating that my order had been canceled and refunded? Never experienced such awful customer service from any company that I have ever delt with! Now trying to get the items I ordered (well in advance) ready for Christmas decorating.
Horrible company to deal with and wouldn't recommend anyone use this terrible service they offer!”
“Placed order on 8th November and the website said 4 days for delivery. That time elapsed so I sent the first of many emails to which I got no reply. The customer service number just goes straight to an automated American lady who tells you nobody is available - this is at anytime of day. Finally got an email on 27th nov to say I’d receive the tree in 5 days. On the 30th nov, I got an email saying I wouldn’t be getting the tree at all. It remains to be seen whether or not I’ll get a refund.”
“Ordered on 14th October on a pre order tree which cost £199.99
Was supposed to be with me first week in November. I emailed them and got a response from Nick on 11th November (same day response) to say that my order was a pre order which came to them today and to allow 48 hours for it to be despatched. I emailed him again on 18th November to advise still no tree and asked for an update. Emily Wymer replied to me apologising for the delay in getting back to me (23rd November) however also advised that multiple emails sends me to the back of queue!!! So on 23rd November my order is now pending dispatch and would be shipped that week.......I still have no email to confirm the dispatch and no delivery yet either!!
I ordered a tree from this company last year and everything went really smooth......what is the problem this year???? They need to get their act together but I fear the worst.......”
“Where is my order? Ordered 3 weeks ago. No response to emails and the customer phone number is dead. Avoid!!! Scam company and I'm now £300 out of pocket”
“Absolutely no communication. No response to phone calls, emails or social media. Ignored cancellation of order and took my money and sent item eventually, still with no communication. Unwanted item is sub-standard but has arrived with no returns label etc. Still not responding to any form of contact. Avoid at all costs.”
“Would be zero...they don't respond to phone, emails or social media. Tried to cancel my order...they ignored all my emails etc. and took my money. Have now sent item which I had cancelled and it is not up to standard. No despatch note or returns label and no response when requesting they arrange pick up or send returns labels. Avoid at all costs.”
“I should have done my homework on this company, it looks like it takes payment for orders they know they can't complete, you have to chase them for weeks over social media as they don't answer the phone and don't reply to emails then you get a refund. This company is the worst I've ever dealt with.”
“*SCAM* Been waiting over 4 weeks for a Christmas tree order which I paid £150 for. The telephone number diverts straight to voicemail regardless of which day or time you call. They do not respond to emails or support tickets. DO NOT USE THIS COMPANY. I used the company based on the relatively good trust pilot rating; these were obviously false or paid reviews by the company. All Other trusted review companies list WeRChristmas as 0 stars for a good reason. My order number is 53876 should an employee actually read these”
