“This company should be re named We R NOT Christmas. Order placed 1 December 2020.
10 Jan 2021 WeRChristmas advise me that my order has been dispatched and Hermes advise me that they have my parcel for delivery!”
“Frustrated, annoyed, disappointed - Ordered tree £159.99 end of November, and still no tree has arrived. I have emailed about 20 times, tried ringing (American automated voice) no reply, left messages on their FB page and still no response!!! What can be done next? Doesn't even deserve one star!!!!”
“1 star: Bad
Just now
DO NOT DEAL WITH THIS COMPANY
DO NOT DEAL WITH THIS COMPANY. Advertised my Christmas light would be with me on standard delivery within 3-4 days. Ordered on the 6th December and when they still hadn’t arrived before Christmas I wrote to them asking to cancel the order. My emails were met with silence and after repeatedly sending more mails they bizarrely cancelled the £7 adapter but not the lights, which arrived 5th January!!!! Never once did they apologize or answer my emails. They are absolute con merchants.”
“They guaranteed delivery before Christmas if you ordered before the 18th Dec. I ordered on the 15th. I asked them to cancel my order as it hadn’t shipped yet on the 27th. Ignored. Was shipped on the 29th. Delivered the 2nd. Asked for refund form on the 2nd. No response. Used Facebook to also ask for refund form. Still no response.”
“Ordered potted pre lit and decorated christmas tree. This was on 5th December , it arrived on the 2nd of Januar,with several baubles off and no way of re attaching them. 12 e mails sent but no response. They say they're working round the clock, what a joke.”
“If I could give 0 stars I would, ordered lights 28th November, for our little boy, he has Down’s syndrome and absolutely loves Christmas lights and we wanted to make it special for him after such an awful year. Order said 3-4 working day, no sign of anything 2 weeks later so emailed the company as no way to phone them. They didn’t even bother to respond, 20th December we got a dispatch email, and they arrived today, 31st December. Shocking customer service and an upset little boy. We’re not a well off family so couldn’t even afford to buy other lights. Disgusting company.”
“So because they don't like my opinion I've been blocked from posting on their Facebook page, and they are not responding to my messages now!
Placed my first order with these mid November ans swiftly received my order, however one of the items was incorrect but granted they swiftly supplied the correct transformer.
Placed a second order at early December, no sign of the order by second week December so finally managed to get a response that one item was out of stock and the other would be shipped, waited a few more days and as the item hadn't been shipped I went to their address in Southport and was able to collect there and then.
Noticed the item that was out of stock was now back in stock so placed the order, a week later got a tracking number that didn't work, eventually got hold of them and they said I'd got the wrong tracking number and the item had been delivered... it hadn't! After some tooin' and frowin' they issued a refund (I suspect it was never shipped, or was sent to someone else).
Put decs up Christmas week and the arch from the first order wouldn't light up, sent several messages for a returns label to bo avail. Messeaged through Facebook and was blocked!
Thankfully the latter was ordered through Klarna who have advised of multiple customers having issues and they will be in touch this week to resolve the matter on my behalf.
This company are an utter disgrace!”
“Ordered £35 worth of baubles first week of December, still hasn’t arrived, still no response or refund. My credit card company are now looking into it”
“Worst company I have dealed with. They took my money, no updates, 2 weeks later they cancel half my order,theyve never replied to my emails, then a month later on 27th Dec they email me to declare my christmas decorations are on the way. Avoid avoid avoid!”
“Poor service. Tree was delivered late. Nothing like the picture with some branch arms broken (not WeRChristmas fault). They do not answer emails. Over last 3 weeks sent 4 emails, plus website messages. Happy to take your money, with no customer support. Will raise with credit card. Its a real shame as the site has some good products, but will never buy from them again. Read the reviews, if you buy from here you take the risk (50% unhappy)”
“Just the same as other reviews. Order placed 2nd December and nothing from the company despite three emails and several attempts to ring. WILL report this company”
“Ordered a wreath in October,received email to say that it was dispatched on 4 th November have emailed 5 times no reply,needless to say this is 25 th December and no wreath absolutely disgusted.”
“Ordered Christmas tree beginning of November. After they had postponed the delivery I tried to cancel. They never accepted my request to cancel because they had already dispatched it. This was a blatant lie - it still never turned up. Tried cancellation again and again - no luck!! Terrible service! In fact, the worst service I’ve ever come across! DO NOT ORDER FROM THIS COMPANY! They are a complete con!!”
“I’ve contacted them 10 times to cancel the order including within 24 hours of making it. They still delivered it, I still don’t want it and can’t get hold of them despite countless messages on their website, emails, contacting them on Facebook, instagram and Twitter I’ve had no response what so ever and am unable to return items which I cancelled within 24 hours and have still be charged. I’m £135 out of pocket”
“More of the same, order placed weeks ago and no sign of delivery. beware though as soon as paypal launch an investigation into your refund this company sends out an imminent delivery notice to you to stall the refund, total scum. BEWARE”
“STAY CLEAR!
I made an item for 4 items on the 6th December with a 3-4 day delivery.
It got to the 12th and I had still not heard anything or received my order.
I emailed with no response. I then looked at reviews and emailed again to state I was taking further action. Still no response or no products.
DO NOT ORDER FROM THIS SITE!!!”
