“Very disappointed, ordered two light sitting reindeer one of which was damaged and quite clearly had been returned by a previous customer ( no plastic cover on plug, packed upside down and tied with ribbon ) had to wait to be sent a returns label and am still awaiting a week later for confirmation of returned item. No correspondence regarding replacement or refund.”
Hello Lee,
We're very sorry to hear about your disappointing experience with your order. It’s concerning to learn that the item arrived in such condition, as we strive to provide our customers with high-quality products. Your comments about the returns process are noted, and we apologize for the lack of communication regarding your return and replacement options.
Please reach out to our customer service team directly, and we will prioritize this issue to ensure it gets resolved as quickly as possible. Thank you for your feedback, as it helps us improve our service.
Best wishes,
The WeRchristmas Team 🎄
“I never received my order. I contacted WeRChristmas asking being asked for a review. I was only then told that my items had been lost by Evri who are known for doing this so I don't know why they use them. They were for a farewell celebration for a dying relative.
I wasny notified until I contacted them and would no doubt not have received a refund if I hadn't done so.
I'm now expected to wait 3 to 5 days for a refund so do not have the funds to purchase elsewhere.
Think carefully before placing any orders!”
“Ordered CandyCanes to replace a set I bought last year which only last a couple of weeks before becoming faulty. This was disappointing but reflected the poor quality.
When order arrived I actually received a Christmas Tree in error! I then went through what can be described as nothing short of chaos trying to return via Evri (not my choice!).
Eventually WRC arranged a ParcelForce collection.
Summary - poor quality product, disappointing to have received a totally wrong order and returns chaos.
Not recommended.”
“100% not as described, I’ve been sent a returned item with no labels, just something thrown into a huge cardboard box. Customer service? A disgrace! They were asking for evidence (pictures)! How can you see in a picture that the item is not new? On top of that, they said they’ll charge me for transport even though THEY sent me a horrible tree, not cheap at all. I had to pay someone to take the box to the post office as the box was huge, for a little christmas tree (they also sent me the wrong size) and did not fit into my car. Not recommend this item, not ti mention the customer service…a bad joke! I want my money back!!! The item was sent back last week!”
Hello Simona,
We do our best to ensure that our items arrive in perfect condition and that our customers have a smooth experience. Your feedback regarding this issue is invaluable, and we take it seriously. We are very sorry you have been disappointed with your experience with us.
Best wishes,
The WeRchristmas Team 🎄
“Light looks good but, Very poor company, paid £8. 99 for next day delivery.
It took 5 days to delivery. Company would not even give me a partial refund on delivery. When the product finally turned up it was bent in the box st the box is too small for the item that was delivered. Would not recommend this company or ever use them again.”
Hello Gye,
Thank you for taking the time to share your experience. We are truly sorry to hear about the delays you encountered with your delivery and the condition in which your item arrived. We aim to provide efficient service and quality products, and it's clear we fell short in your case.
Your feedback regarding the delivery and packaging is important to us, and we will address this internally to prevent similar issues in the future. If there’s anything more we can do to assist you please reach out to us directly.
Best wishes,
The WeRchristmas Team 🎄
Hello Darren,
We’re truly sorry to hear about your experience with our customer service. We strive to provide the best support possible after a purchase. Your feedback is important to us.
We appreciate you taking the time to share your thoughts. If there's anything we can do to assist you further, please don’t hesitate to reach out.
Best wishes,
The WeRchristmas Team 🎄
Hello Kevin,
Thank you for your feedback. We're glad to hear the item looked lovely, but we're genuinely sorry to learn that the light didn't work. Your experience is important to us, and we want to ensure all our products meet your expectations.
If there's anything we can do to assist you with this issue, please don’t hesitate to reach out on support@werchristmas.co.uk.
Best wishes,
The WeRchristmas Team 🎄
Hello David,
We’re really sorry to hear that you experienced issues with the delivery of your order. I can see we have been assisting you with this and it has now been resolved. We always aim to ensure our customers have a positive experience, and it’s disappointing to learn that you didn't experience it this time.
We appreciate all feedback and we do hope to se you again in the future.
Best wishes,
The WeRchristmas Team 🎄
Hello Keeley,
I’m really sorry to hear that your parcel hasn't arrived and that you're experiencing this issue with Evri. I understand how frustrating it can be when delivery doesn't go as planned.
Please reach out to us at support@werchristmas.co.uk and we will do our best to help you resolve this matter and find out what happened to your order. Your satisfaction is important to us, and we appreciate your patience while we sort this out.
Wishing you an amazing Christmas!
Best wishes,
The WeRchristmas Team 🎄
“We ordered a 3.6m outdoor xmas tree and 4 Spiral Trees.
All were found to be of poor build quality. The tree had parts missing and some parts that were not welded at the correct angle. As a result, the tree will not sit level.
Poor all round really!”
