“Extremely dissapointed as have used WeRChristmas a lit but the power cable connectors have changed do we can not add onto existing lights no one told us or indicated on the web site there was a change so not happy sorry to say used to love and keep adding but can not no longer”
Thank you for taking the time to share your feedback, and for being a loyal WeRChristmas customer over the years.
We’re really sorry to hear how disappointing this experience has been, especially as you’ve previously enjoyed adding to your existing lights. We completely understand how frustrating it is to find that connectors have changed and that this wasn’t as clear as it should have been at the point of purchase.
Over time, some of our lighting ranges have evolved to meet updated safety standards and improve performance, which can unfortunately mean older and newer systems are not always compatible. That said, we appreciate your comments about the website information and will certainly take this on board to help make this clearer for customers going forward.
If you’d like us to look at your order and see whether there are any compatible options or possible solutions for your setup, please do contact our customer support team at support@werchristmas.co.uk with your order details. We’d be more than happy to help where we can.
Thank you again for your honest feedback.
Kind Regards,
WeRChristmas Team
“Just perfect. Just 2 pieces that slot together with lights that do the same. Lights have several settings
Lovely and slim for our small space in the window
Really pleased”
“Christmas tree delivered and has stopped working
An issue with the control box. Dissapointed with this
Order and have asked for a refund.
Won’t order again”
We’re very sorry to hear that your tree has stopped working due to an issue with the control box. We understand how disappointing this must be, especially when you’re hoping to enjoy it during the Christmas season.
If you’ve already contacted us to request a refund, our customer support team will be looking into this for you and will be in touch as soon as possible. If you need any further help or would like an update, please feel free to contact us at support@werchristmas.co.uk
with your order details.
We’re sorry this has affected your experience and appreciate you taking the time to share your feedback.
Kind Regards,
WeRChristmas Team
We’d genuinely like the opportunity to understand what led to your experience and see if there’s anything we can do to help or put things right. If you’re open to it, please contact our customer support team at support@werchristmas.co.uk with a few details and we’ll do our best to assist.
Many Thanks,
WeRChristmas Team
“This is the best company to deal with for anything to do with Xmas ,we ordered string lights for on our trees but we did'nt read that we needed a transformer.So I sent for a transformer which was the wrong one so we asked which one we needed,the advice came back in double quick time.They exchanged and supplied the correct transformer this company is amazing”
We’re really sorry to hear how frustrating this has been, and we completely understand your disappointment after such a long wait.
We’d like to look into this for you as a priority and check exactly what’s happening with your delivery. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode so we can investigate and help resolve this as quickly as possible.
Many Thanks,
WeRChristmas Team
We’re sorry to hear your order hasn’t arrived yet and understand how disappointing that is.
We’d really like to look into this for you and provide an update. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode so we can check the delivery status and assist as quickly as possible.
Many Thanks,
WeRChristmas Team
“Christmas tree never arrived (Evri lost in transit) given a refund due to item out of stock. Wasn’t offered an alternative tree. Disappointed with my experience. Won’t be buying from this seller again.”
“The lights themselves are very pretty but the lead is too short. My own fault for not reading the description but from the photos it looked like it has a decent length and id be able to place it above my garage door. No, its now on the floor outside the front door. If I could be arsed I'd ask for a refund but I guess this what we are living with now.”
We’re pleased to hear you like how the lights look, but we’re sorry to hear the lead length wasn’t suitable for your setup. We always aim to show products as clearly as possible, though we do understand how frustrating it can be when the reality doesn’t quite match what you had in mind based on images alone.
If you do decide you’d like to look at extensions, alternative options, or a return, our customer support team would be happy to help. You can reach us at support@werchristmas.co.uk
at any time.
Thank you for taking the time to leave a review.
Kind Regards,
WeRChristmas Team
