“Customer service is shocking missing stake.......photos sent received ground pegs so yet again I try to contact back and forth to just receive message to stay we have already replaced no Werchristmas it's a stake not ground peg how does ground peg work”
Hello Viv,
I’m really sorry to hear about the mix-up with your order and the difficulties you’ve faced in getting the correct item. Our support team is currently working with you on this and we hope this gets amended!
Thank you for your patience during this time.
Warm regards,
Team WeRchristmas
Thank you for your lovely feedback, John! We're delighted to hear you loved the item and appreciated our fast delivery and prices. Your support means the world to us, and we can't wait to welcome you back!
Warm wishes,
Team WeRchristmas
“I am still waiting for my return information after I was sent a faulty item , despite emailing several times.
As yet u no able to return and no refund .”
Hello Graham,
I’m truly sorry to hear about the inconvenience you’ve faced with your return and the faulty item. This isn’t the experience we aim to provide, and I understand your frustration. Please rest assured that we are looking into this matter and will get back to you as soon as possible with the information you need via our support platform.
Thank you for your patience during this time.
Warm regards,
Team WeRchristmas
Hello Andrea,
I’m sorry to hear that your order hasn't arrived yet. We understand how frustrating this can be, and we're looking into it to ensure it gets to you as soon as possible. Thank you for your patience during this time.
Warm regards,
Team WeRchristmas
We're delighted to hear you found everything absolutely beautiful! Your kind words truly inspire us to keep creating wonderful products.
Warm wishes,
Team WeRchristmas
Thank you so much for your fantastic review, Lorraine! We're delighted to hear you think our quality is great and our prices reasonable. Your feedback means the world to us and motivates us to keep providing the best for our customers!
Warm wishes,
Team WeRchristmas
Thank you so much for your lovely review, Pauline! We're delighted to hear that you loved your purchase and that the quality exceeded your expectations. Quick delivery is our goal, and it’s wonderful to know that we hit the mark for you!
Warm regards,
Team WeRchristmas
Hello,
I can see our team has raised an enquiry with the courier involved, we hope this gets sorted soon! Apologies for the delay as this is far from the service we want for our customers.
Thank you for your patience,
WeRChristmas Team
We're thrilled to hear you found us and enjoyed our decorations and ornaments. Your compliments on our delivery and pricing truly means a lot!
Warm wishes,
Team WeRchristmas
We're sorry to learn that it didn’t meet your expectations in size and that the sequins fell off upon opening.
Your feedback is invaluable and will help us improve in the future with product control.
Warm regards,
Team WeRchristmas
Thank you so much for your wonderful review, Charmaine! We're delighted to hear that you love how your tree, wreath, and garland turned out with our decorations. It sounds like your festive setup looks absolutely lovely!
Warm regards,
Team WeRchristmas
“This was ordered in error using my wife's card messaged to cancel within 1 minute and you said no returned back on same day, customer service was shocking so for that reason won't shop with you again.”
Hello Janice,
I’m really sorry to hear about your experience with our customer service. It’s frustrating when issues arise, and I understand your disappointment. Your feedback is important to us, and we will work on improving our service. If there's anything else we can assist you with, please feel free to reach out.
Warm regards,
Team WeRchristmas
“Beautiful and elegant Christmas baubles. These are a great size for a 7ft Christmas tree, large enough to be seen but not overpowering. The shade of green is perfect too, rich and opulent.”
We're so glad you find our Christmas baubles beautiful and the perfect shade of green for your tree. It’s always lovely to hear that our products are adding elegance to your festive décor!
Warm wishes,
Team WeRchristmas
