“Such a beautiful christmas tree 🎄. I have not put it up or taken photos yet, due to buying it in January. I am looking forward to putting it up later in the year. The service was so quick from start to finish, fantastic correspondence throughout. I would definitely recommend this company.”
“They look lovely but i didn't realise they would be coloured i thought they would be white and they are very long if i would have realised how long they are i probably wouldn't have brought them.”
“Still haven't received my order which was purchased on 1st January. Keep sending tracking details but when I try and track my parcel the parcel delivery company have not received anything. Contacted them 4 days ago and tried to contact them again today but still waiting for an answer. Asking for my money to be refunded.”
“Not the tree i ordered and it came badly damaged and looked like it had already been returned once as this tree had already been put up. However, i cannot fault the customer service as they have arranged collection for me due to age and disability and will refund in full. This has not put me off ordering with them in the future as the rest of my order is beautiful. Unfortunately, they do not have the same tree in stock otherwise i would have just exchanged so full refund should be on its way to me once parcelforce collect later today. Think my tree was just put in an incorrect box and sent out from the warehouse.”
“The stag looks to be of good quality although I havent used it yet. I'm waiting for xmas 2026.
An excellent sale bargain which was delivered quickly.”
“Delivery was already a week late, contacted Evri who said to contact seller, contacted we are christmas only for them to show little interest and say how great Evri are and i should contact them myself. I explained i had already done that and gotten conflicting information so as the seller could they contact to find out what was happening with order they didnt bother to do si. I then asked how i would go about cancelling and redunding if order didnt come that day as promised. Receievd an email with no discussion or enquiry if cancelling was indeed what i was going to go ahead with just staing that theyd contacted evri and cancelled my order and and asked evri to return it. So couldnt be bothered to contact evri when customer was seeking help to trace order but could to tell evri not to bother. It came across as incredibly rude and unprofessional, glad they did though as i found a better product elsewhere which actually bothered to deliver when they said they would. Would not recommend and will never use again, poor uncaring customer service. Didnt even bother to reply to my email when i contacted regarding their cancellation”
“Good size Santa well packed good value for money customer care very good has it was late because of Xmas so I emailed them to ask where it was and they emailed me back and within a day or so it was here loverly company to deal with it’s refreshing to have a company that actually care big thanks 🙏”
