“Ordered £70 worth of Christmas lights two weeks ago and they never arrived. They haven't replied to any communications I've sent them, but did have the cheek to send me an email 'thanking me for being a customer' last week. I've now opened a case with PayPal so hopefully will get a refund, but I'm annoyed at myself for falling for their scam. Whatever you do, don't order from this unscrupulous company!”
“We r Christmas do not provide the goods ordered but deduct the money from your account. Despite numerous attempts to contact them they do not respond.”
“Really sorry to have to give this joke of a company 1 star, but there's no facility to give no stars. Paid £260 for a pre-lit, Eight foot Christmas tree to brighten up my Grandchildrens Christmas. NOTHING arrived and I paid extra for next day delivery. Phones not answered, emails ignored etc. Absolute disgraceful behaviour at such a sad time in most people's lives. I am retired and my wife works bloody hard, in the NHS, for the little money she gets and cannot afford to lose such an amount of money. SHAME ON YOU and all who work for you!!”
“Avoid
Scam! Take your money then they do not deliver the goods. They do not even have the decency to communicate with their customers.
Absolutely appalling. Go elsewhere where the company is reliable and responds to you. They take a lot of money for no delivery of goods. What a shame”
“What a hideous company, taking peoples money in these hard times, playing on the fact all we want is a Christmas and playing us all like fools, DO NOT BELIEVE THE REVIEWS ON THERE OWN WEB SITE!”
“DO NOT BUY from this Company - see all reviews with same story. Ordered, paid (luckily I used PayPal - so refund won’t be an issue) then nothing....no order acknowledgement...no delivery date...no dispatch notice...and no reply to the two emails asking when I’d get my tree. Ordered from Mr Crimbo - tree dispatched same day with updates. WeRChristmas...should be called WeRCr*p! Obvious fraudsters, judging by too many similar accounts of people paying and not receiving any goods or responses from the company. Don’t just leave your review, report these to Trading Standards or Citizens Advice and hopefully get them shutdown!”
“The take your money and donot provide any update after that. I did not receive my delivery and there is no way to communicate with this horrendous greedy company”
“I would give 0 stars if I could. Customer service is appalling I made 2 orders on the 30th November with the promise of my delivery coming in 3-4 days, It is now the 11th December and I have had no shipment email, tracking or anything. I have contacted them 4 times via email as they do not answer the phone requesting my order is cancelled and I would like a refund but no reply. I understand it is a pandemic and deliveries can be slower but I have since ordered a christmas tree from somewhere else and have had next day delivery. I have opened a bank dispute today so fingers crossed I will get my refund. DO NOT BUY !”
“Very quick to take your money and then fail to deliver your goods. I ordered a Christmas tree through them and on their web site they say it will be dispatched in 3 to 4 days. It didn't arrive so I tried to contact them, the phones are switched off, they haven't answered my six emails, they don't respond to the numerous comments on their Facebook or Instagram account. I have contacted Trading Standards through Citizens Advice and put in a dispute with my credit card company to try and get my money back. Google this company through buying and read the reviews. Don't buy from them, there are many people without their goods and fighting to get their money back.”
“Same as the other hundreds of customers. Ordered in November, took money, no email to say dispatched, no order to cancel. Then suddenly when I email to ask where my tree is, I get an email to say it's been refunded. By this time I had placed stupidly another order! No response to ant type of communication whatsoever. Got a refund through PayPal for 2nd order. Left review on here and trust Pilot and reported to Trading Standards. They are not too busy to post on Instagram, but too busy to reply to emails from customers! Shocking! I hope you get shut down!”
“This company isn't even worth the one star. They take money, don't deliver, won't answer the phone, don't respond to e-mails and are treating buyers with total and utter contempt. The only positive is that there are so many people on review sites saying the same thing, that hopefully others will be warned and not end up having to chase a refund like myself and so many others.”
“**DO NOT BUY FROM THIS COMPANY - THEY ARE SCAMMERS. ITEM HASN'T ARRIVED AND THEIR NUMBERS CUT OFF OR DON'T GET ANSWERED. HAVE SENT MULTIPLE EMAILS WITH NO RESPONSE. GOOGLE THEIR REVIEWS AND DON'T BUY ANYTHING**”
“Ordered stuff 2 weeks ago and still no sign of delivery updates...
I don't understand how is that possible in this country l, how no one investigate this Scam and why it's still open for trading.
Messing with people's money and hopes!
Do not go anywhere near this website to buy stuff. I can't believe is Google the one promoting them on the very first page of if you type Christmas lights!”
“Ordered £158 worth of products and waited over 3-weeks to have to then argue for a refund when it didn't arrive.
These guys oversold, over-promised and they've ruined they're businesses and reputation.”
“I received a pre-lit spiral decoration after reasonable time. However it was not as advertised on the website. It was white not copper. I contacted the support team by email 3 times with no response. I rang once only to be told that the agents were engaged and the phone call was terminated by them. I wish I had read these reviews before!!”
“Made an order a week ago had no correspondence since with updates nothing despite me sending numerous emails of which not one has been replied & attempts to call them “no one to take your call” so frustrating will not be ordering from these again customer services is diabolical”
