Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,731 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Oak Floor and membrane, (both Wickes own brand) and Westco underlay on 17th October. The first two items arrived fine on 19th. But not the underlay. We had 2 text messages from Wickes asking if there was a delivery (YES) and if everything was delivered, to which we clearly replied NO. That was it. No further corrrespondance from Wickes at all. Emailed on the 24th to complain, and again today - morning of the 26th, but met with a resounding silence. Where is our underlay? As far as customer service goes, they rate a zero.”

Helpful Report

Posted 8 years ago

“New bathroom suite from wickes but shower screen leaked dreadfully. Phoned wickes, promised parts, nothing. Called again promised phone call in 24 hours, nothing. Recd a call 2 weeks later still nothing!”

Helpful Report

Posted 8 years ago

“I ordered a number of units for a kitchen 40 days ago. After initial delivery a number of items were missing or damaged. Since then there have been a long list of errors: 1. Delivery attempt 2 didn't happen because they 'forgot' to schedule it 2. Delivery attempt 3 didn't happen because their systems failed and planned it for the wrong date 3. Delivery attempt 4 didn't happen because 'all the items in the store are damaged' On all occasions they didn't tell me anything until I chased them so I have wasted 4 days waiting for deliveries. I have a half complete kitchen and wickes cannot care less as they have taken my money so they are done.”

Helpful Report

Posted 8 years ago

“Ordered 15 items to fit my new kitchen, 3 separate vans came. 3 items missing, nobody taking responsibility for it. 2 of the items were cancelled for being out of stock, they let me know this after delivery and my sink which they said was delivered wasnt, to this day im still chasing it and have no idea whats going on, Since had to buy another as my kithcen fitter was waiting for it... Will never ever use Wickes again”

Helpful Report

Posted 8 years ago

“Ordered material 8 days ago for delivery tomorrow, was contacted by WIckes today to explain that the items ordered online should not be on the web site and should not have beenj sold. Not ideal to be told the day before a delivery. Plant on hire, labour booked, client very unhappy. Customer fuming, will never walk into a WIckes again, disgrace.”

Helpful Report

Posted 8 years ago

“I ordered over £1k of wood flooring and given a delivery date, 03/10/16, I took the day of work only to to get a phone call stating that wicks was "very sorry" but 10 packs of my 40 packs of flooring, was "left in their rear yard" and that they could deliver the next day 04/10/16 On the next delivery a totally different type of flooring arrived, on calling wicks all I got was a another "sorry" and told they were out of stock till the next day 05//10/16 so they could redeliver on 07/10/16 which was no acceptable as I was not taking a third day off work, so delivery has been arraigned for Saturday 08/10/16 with no time slot. So all in all I've taken 2 days of work sent my builder away and have to live with a stripped floor, probably until Monday 10/10/16 and all I get is "SORRY". Not good enough”

Helpful Report

Posted 8 years ago

“As you can see by the numerous complaints Wickes have had, they are not a company that should be trusted. I've been left with a disaster of a bathroom and their customer service is very unprofessional.”

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Posted 8 years ago

“Rating should be lower than 1. Most rubbish company I've ever dealt with. Non existent communications. Read all the reviews on this site everyone else says the same.”

Helpful Report

Posted 8 years ago

“Just told my fence posts didn't come in. Why was I not told this yesterday morning when my delivery was due. Dont believe it load of rubbish and excuses. Got a refund so I will order from homebase when I get the money. DON'T BUY FROM WICKES USE SOMEONE ELSE.”

Helpful Report

Posted 8 years ago

“Ordered fence posts and panels didn't turn up. No phone call. Phoned and told someone would ring me and no one did. Waiting for a refund. Will order from homebase.”

Helpful Report

Posted 8 years ago

“Wickes' online service is entirely unreliable. Wickes' doles out the order to a local shop and then if anything goes wrong - in my case they only delivered part of the order which was paid in full - they disavow any responsibility. They are very polite, but they insist it is down to the shop to whom they have forwarded the order to fulfill it. This is patently absurd. I have called, emailed and used Facebook, but they will take any action. My next step is to drive to the shop at hand and confront the manager. I know sites like this often reflect only bad experiences, but how else to express one's unhappiness? Do not order online from Wickes.”

Helpful Report

Posted 8 years ago

“Terrible experience with kitchen from Wickes, ordered November 2015 only just fitted. Design all wrong for fitter to follow. Many phone calls made to resolve issues, fitter not replying or answering. Overall did good job still not properly finished, stupid mistake of paying money for installation, now not intrested once money received. Lots of other issues would avoid buying kitchen from Wickes, can they be trusted. More money to pay to an independent fitter to resolve issues and have the kitchen we wanted.”

Helpful Report

Posted 8 years ago

“Ordered fence panels and 1 fence post as the existing post were good. Wickes delivered the fence panels on the day arranged but without the fence post. I phoned the store and I was assured that the post would be delivered by noon the next day. It was not delivered so I phoned the store again to speak to the manager to find out when the ost would be delivered but I was put on hold and after 15 minutes I hung up. I went on the website and cancelled the order and within a few minutes received an email for a refund on the post. I was lucky that I could reuse all of the existing fence posts. I will never order from wickes online again the service was terrible.”

Helpful Report

Posted 8 years ago

“Went to the new Stowmarket store in Suffolk today, its been open about a month pay & collect what a joke, fill in card as required, take to till, girl put in numbers into computer but 4 sets of numbers were not in the computer system so she spent 25 min looking for items in the back of store and the couldn't fine 2 items so left with out them, when I got the invoice some items where totally different prices than shown in the book did get 15% discount for the wait but still cost a lot more than thought, good job I had not priced job beforehand. Used customer toilet what a mess, toilet filthy no hot water or hand soap the store had only been open 30 min whats wrong with the old fashioned way of putting items on shelves and customers picking the off 100, times quicker.”

Helpful Report

Posted 8 years ago

“Absolutely shocking. Who in the right mind thought it would be a good idea to supply trolleys without baby seats and a click an collect service where you order on Lin to collect in an hour only to go down there to find out your order hadn't even been picked. The staffs manors are disgusting with no customer service skills and hardly any of them know anything about the products they sell or even if they have them in stock. Very disappointed with the company you should be ashamed. Do not shop at Wickes in Lincoln!!!!!”

Helpful Report

Posted 8 years ago

“Absolutely appalling service. We made an order and were not at any point during ordering online made aware that our order would be split. Even on the invoice there is a section where it can note items coming separately, but there was nothing. It makes it look like all items are being delivered by Wickes themselves. On the morning of day of delivery I received two texts, one to say my order would be between 10am and 2pm, and another saying DX would be delivering, it still was not clear that the order was split, I thought perhaps Wickes notify you and tell their courier to notify you also. When the Wickes van turned up I went through my order, and enquired about the missing items, the courier told me they would be sent separately and that it would be today. Afterwards I rang customer services and asked when the second part would be delivered, and I was told to expect it any time up until 6pm, and that the driver 'at their discretion might or might not call'. Needless to say they didn't...and they didn't show up at all. I waited in all day, no knock at the door. So at 6:10pm I called Wickes customer services and I was told an attempt had been made by DX, this was a lie at least on the part of DX, but perhaps both like to bluff their way out of leaving people waiting. Because the woman on the phone said there was a photo of my property and asked if I have some small shrubs in the front garden. I said 'just send the photo because I don't believe you'. She wouldn't, and also couldn't give me any details from the alleged photo. She in fact said she could not see that much detail...how convenient. I waited in for several deliveries that day, and only DX did not turn up. The next day I had to take off work 'unpaid!' and the DX driver turned up around 2pm and was really rude, remarking on the problem being people ordering online. He also said many people don't bother to be in anyway, well I was in! He also knew nothing about an attempted delivery the day before. I am so appalled by both Wickes as they did not respond to my email complaint, and DX for providing the worst service and customer care known to man! We will neither use Wickes or DX for as long as we live. Oh and if you want to sort things out now because I have put my review on here...too little too late mate! B&Q here come.”

Helpful Report

Posted 8 years ago

“My daughter had a kitchen designed and fitted by Wickes. The units were short and the attitude of the Manager who delivered them was appalling. The fitter made such a mess and then whined when he was told he would not get his full pay. My daughter is still waiting for Wickes to explain why a plinth heater will not fit and why their contractor broke the original. Next stop the County Court.”

Helpful Report

Posted 8 years ago

“Looked at your website to see about bath panels to replace at my mother-in-laws saw that as it's the bank holiday you have a sale. I thought excellent get a bargain and keep the mother-in -law happy. The experience was awful got up early arrived asked for help the lady on the till was the only one working. She did put a call for assistance and it would be 5 minutes. In that time she was more worried making sure the burger van outside had their changes splitting £50 notes for builders to buy their breakfast at the burger van. The male assistant who turned up to help me pulling a trolley of goods told me to go and see the guy in the bathroom show room. He told me any bath panel that I needed would take 4 weeks to get. I mentioned the ones on the website he said not his area he did take me to see them which was kind of him and said these are them and the size you need you will have to cut down. I looked at them I do not have the experience and knowledge so I left and a woman who hasn't had her breakfast as most men know is grumpy. That is why I am writing this review I have never experienced service so poor before and that it what is good in this day and age as consumers we can take our business else where and Wickes 's loss will be another companies gain”

Helpful Report

Posted 8 years ago

“Not giving our kitchen refunds”

Helpful Report

Posted 8 years ago

“Absolute nightmare! AVOID! You have made my bathroom refurbishment a bit of a nightmare. Firstly, I have paid extra for Saturday delivery - only 70% of the items ordered arrived on Saturday, of which Bathtub front panel came broken and bath tub was missed off. That is not the end, as the builder started tiling one pack of the wall tiles were discovered broken - luckily he could utilize them. John - Twickenham Hub manager - tried to rectify some of the above issues - he brought a bath tub in his own car on Saturday afternoon. Unfortunately, bath tub had a hole on the side. He promised a Monday delivery, which took place. I have spent about 2 days chasing up a front panel for the bath tub - been to 3 different stores after checking the stock - Hanworth, Twickenham and as far as Slough. None of these stores had a P-shape bath tub front panel which was clean, not scratched nor broken! This is ridiculous - why are you stocking a bath tub and have no front panels for it? Or why these panels are such a poor design that break so easily? Every single member of the staff at your stores has complained about these panels. Finally, I needed 2 single floor tiles to finish off the bathroom floor, so I went to Hanworth store to find out that single tile price was £5.99, while the whole pack of 7 tiles was £12.80. Joke! Quality of the wall tiles is another issue - scratched, pattern washed out. In addition to the above. I have spent about 3 hours in total on the phone to your customer services regarding the issues. I could not get heater - tower rail delivered nor even a rough estimate on its availability, so had to cancel and source it elsewhere. Same with the soft close toilet seat. Both refunded and bought elsewhere. Problems, problems... Has all of the above "Got your name on it"? And now a cherry on top of it: After contacting Wickes customer services with all of the above - I had to ask for an update, as nobody was keen to reply. After that I got an apology and an offer of £20 worth of voucher!!! After about £1700 spent. This an insult. AVOID !!!”

Helpful Report

Posted 8 years ago

Wickes is rated 1.5 based on 1,731 reviews