Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,731 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order put in a couple of weeks ago for delivery on 23rd april. just had text today on 22nd april saying delivery will be 24th april. Thats too late for the job planned for 23rd april. I will have an upset customer and will have lost a fair sum of money and a days work and a load of materials that will just need to be recollected by wickes assuming I can store them somewhere safe.”

Helpful Report

Posted 6 years ago

“Have paid £30 for delivery for a specific date, i recieved a text saying it would be arriving on my sceduled date 17th of april, still no delivery ive emailed phones live chatted used resolver, and all of them hit dead ends or more false promises, what is wrong with this company. I had booked work off to recive my delivery and might as well worked, no updates of where my delivery is, what a joke”

Helpful Report

Posted 6 years ago

“Ordered 3 internal doors on the Saturday for a trade job in store for delivery on the following Thursday. Dx couriers were suppose to deliver the doors. Had a person wait in alday Thursday, never arrived, waited alday Friday, never arrived, total waste of time and lost income”

Helpful Report

Posted 6 years ago

“AVOID DELIVERY WITH WICKES I don't normally write reviews, but I felt that I have to share this. Here is my story so far with Wickes. On the 20/03/2019 I have order 7 internal doors personally from Southampton Extra, with requested date of delivery on the 13/04/2019. I have specifically asked whether the item is available as I had to schedule the builder on the same date for fitting. It was confirmed that every item is available and I have paid £485 in full. On Saturday (13/04/2019) I have received a phone call around 10 am that the item is out of stock, therefore the delivery had to be rescheduled. So first of all, they are happy to take the full amount for the goods, and then sell the goods I have already paid for to other customers and now I am left with no doors and a builder at my house... Taking that aside, mistakes can happen, so I have waited for the update which came on Monday (15/04/2019) indicating that the full order will be delivered on Tuesday (16/04/2019). Ok this is not too bad I thought and I am desperate to get the doors delivered at this stage so accepted it. Delivery window is from 8am - 6pm... So it is Tuesday... Just to make sure that everything is on track I have called Wickes around lunchtime (bear in mind no tracking was provided for the delivery, although if you want to check with DX the delivery company the tracking number is the first thing they ask for...). So I am told at lunchtime that something happened, delivery is not coming. 10 minutes later got a call back, that this is not correct, delivery is indeed coming. 6pm, still no sign of delivery. Called Wickes, they are telling me that the goods were incorrectly loaded and had to go back to depot, and there is no time to deliver today. They will deliver next day (today - 17/04/2019). So, good luck for me staying home all day again, like I don't have a full time job to attend... This takes us to today. Last night I was told that my delivery will be priority and will come in the morning. Guess what, it did not come in the morning. I have called in a couple of times so far to get some updates from customer services, they can't tell me anything as DX the delivery company has not contacted them with updates. And I ask how on earth is Wickes been operating in the 21st century??? I can even track my £20 worth wedding invite delivery online but we have no idea where my £485 worth of goods are??? I am one step beyond dissatisfied this stage and I cannot get any information out of Wickes at all. Then I receive a message asking for rating the delivery experience (which I yet to receive)... What is wrong with this company??? Upon desperation I am trying to contact DX myself. Guess what - live chat is not working, any number I call askw for the tracking number (which I was not provided with). I can somehow get through the automated voice message and they state 'we are now putting you in touch with the next available operator'. No operator is available and then automatically hang up the phone. I am speechless and utterly disappointed. Wickes, you are not living up to your 'Let's do it right' motto by any measure. 16:14 - got a call from Wickes, stating that tracking shows that my order was. Strange, I think I would remember accepting delivery for 7 internal doors... or at least you would think they check that the right person is signing the delivery. So the £1 million question, where are my doors??? I never ever had such a hard time receiving goods that I have paid for. Colossal failure... Can anybody from Wickes actually pick up this case?”

Helpful Report

Posted 6 years ago

“I seen a girl being shouted at today and falsely accused of taking goods the poor lady had a receipt... disgusting”

Helpful Report

Posted 6 years ago

“Today I went to wicks Carmarthen road a woman manager called Tracy survey me I’m 43 and she refused me red bull then I had to go in a second time she then embarrassed me again saying I didn’t pay for my goods on my last visit ... I was so embarrassed her colleague Sean agreed too I left the store shaking but then I found my receipt I videoed it and asked for a public apology on video and raised the volume of my voice the way she did I couldn’t get one of her but the guy apolised ... it’s on Facebook ... I should receipt too ... disgusting”

Helpful Report

Posted 6 years ago

“Terrible terrible terrible. They failed to deliver a bag of sand, failed to deliver it again, and after more than twenty phone calls to customer service and the Trowbridge store direct their only response is that they will give a refund. No consideration of recompense or remedy despite their failure causing my slab laying project to slip by more than a week. Wickes had been unhelpful in the extreme and their ineptitude to deliver one bag of sand has been breathtaking. I will never enter a Wickes store again and would encourage everyone to shop elsewhere unless you want shoddy and indifferent customer service.”

Helpful Report

Posted 6 years ago

“Don’t order anything from this company for delivery as chances are you won’t get it, I have spent a fortune with this company over many years being a trade customer, ordered some fence panels and bits that were meant to be delivered on Monday 8/4 after non delivery I called and they said would be with me the following day and guess what I had to call them to chase and was told it won’t be today, have just been told that they can’t deliver until Friday 12/4, unfortunately I already started removing the old fence, consequently I’ve had to leave a hotel and very valued customer less than secure, Totally unacceptable not to even bother phoning me to explain what the problem was. Trust me go to B&Q”

Helpful Report

Posted 6 years ago

“One star is too good for this company. There delivery system is unreliable and adhoc. Unable to fulfill my order, no urgency to get my delivery out next day, no call back as promised - if you value your wellbeing give them a wide berth.”

Helpful Report

Posted 6 years ago

“The first time I bought from wickes, I went into the warrington store and ordered doors. Delivery came on time and i had no problems ... the second time i ordered online as i needed smaller doors that weren't in store. One door (which was from warrington) arrived perfectly but the other was a no show. I ordered and paid for delivery for Thursday and they sent an email saying they posted a card. This was a lie as I have cameras to prove they did not show up! I have been ringing everyday since and rearranging delivery for the following day and everyday it has not shown. It is now Monday (4 days of no shows) and still no door and all the manager can do is apologise, well that doesn't get me my product that I have paid next day delivery for and not even attempted to be delivered does it ? The women i spoke to today on the phone huffed and puffed at everything i said she was not well mannered and had a cant be bothered, I don't care attitude. I also got told I will receive a refund for my delivery which I still have not received. Positive note: warrington store was helpful and perfect service and some of the customer services team that I have contacted on the phone were very polite.”

Helpful Report

Posted 6 years ago

“Did a reasonably large order of plasterboard, insulation etc had a two week wait for some Battons and the french doors that were ordered came without fixings that were required to fix the frame together when I rang customer enquires they told me it was a external supplier and they would get in touch for me and let me know the outcome by phone and email 1 week later and numerous calls and emails I have still no heard anything”

Helpful Report

Posted 6 years ago

“We had a kitchen fitted by Wicks Havant, Hampshire. Job took 3 weeks instead of 2. Solid Wooden Walnut worktop was not oiled with the minimum of 3 coats prior to installing to the base , so we complained to the Installation manager. Their response was that he had. (I have photos proving he hadn’t, including the cuts). Installation manager went to our house when we were at work during day, and as if by magic, all visible areas were now oiled. This is not the manufacturers instruction, that states that oiling must be complete prior to fitting . They have tried to say that they are pre-oiled so don’t need to be oiled prior to installation, and that the documents are out of date. This is not true as Wicks Customer Service have now sent us the latest copy, which states the same. Dishwasher only has a thin condensation strip going across the lower surface of the worktop where the door opens however, the protection must go across the whole area to prevent water getting to the wood. The rear leg on dishwasher was also missing. When I noticed it, the fitter said. “Shame you get things like that happen, a, but I’ve blocked it up with wood, so you’ll be ok”. IM SHOCKED! The wood wasn’t even balanced right. When we mentioned this to customer service, they have told us we have to buy a leg from Zanussi and the kitchen fitter will fit. They have said they will send out a cheque. (Still not received). We paid £14,000, £8,000 for kitchen and £6000 for fitting. I’d expect a lot more for my money, in respect to service. I even had to help the fitter get the worktops to the kitchen as he was working alone. He brought his son in a few days due to school holiday, who broke our utility room draw. Be-assured, once they have your money, Customer Service will not be proactive in support.”

Helpful Report

Posted 6 years ago

“New kitchen installed November 2017 by Wickes fitters & tiler. Eventually completed to my satisfaction on 28th February 2019 but by another tradesman brought in to rectify their shoddy workmanship at a total cost to me over £1100. They couldn't even get the basics right. Had to involve the Furniture Ombudsman who only partially ruled in my favour. Fitters rectified some defects on a return visit but the tiling still not up to standard. Installation manager pulled the wool over the Ombudsman's eyes and tried to do so with me. Have now contacted my Legal Expenses Insurers with a view to taking Wickes to court to recover my costs.”

Helpful Report

Posted 6 years ago

“I CANNOT FEED MY CHILD OR PAY MY RENT BECAUSE WICKES OWE US OVER £10,000! DO NOT BUT A KITCHEN OR BATHROOM FROM THEM - USE ANOTHER PROVIDER!”

Helpful Report

Posted 6 years ago

“Order not received on first delivery, had to phone and give a lost of what was missing (30+ items) as Wickes did not know, second delivery still had two items missing. UPDATE: 27.03.19 DO NOT EVER ORDER FROM WICKES After numerous attempts at delivering missing items, replacing faulty parts my order was eventually completed 7 weeks after the initial date. Wickes kept promising compensation and have offered £260. I estimate my total costs at £1000 but they refuse to consider a higher offer, citing the 'Furniture Ombudsman' guidelines. Never mind the moral obligation to provide goods as promised and paid for. They now say not to book a kitchen fitter until the complete order has been received and checked, despite the salesman recommending allowing a week after delivery date (the first date that is) and apparently this is in their terms and conditions.”

Helpful Report

Posted 6 years ago

“Wickes flooring”

Helpful Report

Posted 6 years ago

“Ordered some gate online, told between 8.00 and 18.00. Had text saying between 8.00 and 13.00 Phoned wicks as not arrived and told on its way and shouldn't have got text. Phoned wicks again at 17.45 and told delivery had failed at 14.00 as no one in and phone not working. Was in and phone had no missed calls or messages. Wasted 10 hours waiting. Very poor service. When co plain to fareham store told to complain to there delivery company. Won't order with wicks again. Awful services.”

Helpful Report

Posted 6 years ago

“Had two separate delivery, first one was 24 hours late and wrong stuff delivered and clearly damaged. second is a failed to even turn up. After ringing customer service, waiting 2 hours I finally rang the store I was dispatched from, to be told they...... just didn't know where it was.... safe to say I will not be using them again.”

Helpful Report

Posted 6 years ago

“Wouldn't deliver my order as my postcode is 6 miles outside of free delivery. My postcode is not even under their exclusions list and I offered to pay up for delivery but was told "computer says no"! Waste of time, Wickes are useless!!!”

Helpful Report

Posted 6 years ago

“After searching to get all items from 1 store to save delivery costs, (£30 a time,) Bought all from Wickes. I asked if a hiab would be used, as I have had a successful delivery like this before, and was told yes so no problems. Guy arrived and would not even try to use the hiab! Said he would leave the bulk bags and slabs round corner, on Council grass, as we have no pavements here. Could not have that. I am disabled and they could lie there for a long time before I managed to get somebody to empty them??? After all you cannot just lift them! Now to wait for refund and start again???”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,731 reviews