“I ordered 15 of the 3/4x48" wooden dowel rods. The shipping was quick. 11 out of the 15 were bowed out of shape or had tool mark gouges up the side. These rods were not useable for the project that I was working on. I contacted customer service, and they wanted photos of the defective rods, I sent the photos, they would replace them but I had to return the defective ones at my expense. By the time the rods were sent back and the replacement delivered I would not have time to finish my project to meet the deadline to deliver the finished product. I had to go to my local supply store to purchase the replacements. The rods were at a higher cost but were of better quality. The customer service is very good but the product I received was of unacceptable quality, that's why the 2 star rating”
“I have purchased thousands of dollars worth of materials from Woodpeckers and when $200 worth of my items went missing due to insufficient packaging, I was told by support chat that it was between me and Fed Ex to sort out and to contact them in the future.
With the prices of BB sheets rising from 1.30 cents to 2.30 its no longer worth it for me -Quality varies a lot from order to order. Would only recommend small orders.”
“The purchase was fine and the product was fine but the shipping was horrible. Please stop using the Pony Express (USPS) for shipping. I ordered on the 6th, received the order on the 28th. I had to buy the product elsewhere to complete my project in time.”
“Customer service is great however the product was disappointing I expected the semi circles to be identical and even and despite sending a second lot the same issue occurred. These look like they have been cut by hand and not machine which they assured me they are. Maybe my expectations were too high but this is not a product that I can recommend if you are looking for perfect non wonky semicircles.”
“While the price for my 1 1/4", 1/2"-drilled wood ball bead was the best, the majority of the beads were not properly drilled out, which means I had to manually carve out the residual wood to make it fit into my 7/16" rod. While I do have a precision 1/2" drill with a sharp point, it is only good to drill an entire new hole, not to enlarge one that is slightly to small. So I had to manually drive each bead onto my fixated drill, turned with (with gloves on, as the drill is very sharp), until no more grindings were produced, eating a lot of my valuable time.
It appears that you either have used a drill that was not sharp anymore, and/or pushed it through very fast. Either way, not properly executed - ate up all the financial savings, and then some, at the expense of my limited life-time.”
“So after a week and half of no response from the company, which seems to be the trend these days, companies just never reply and hope you go away, I am posting this review. I ordered a hundred some 3-1/2" Birch shaker pegs. Instead of one uniform style, they came in three different styles, presumably made by 3 different companies. Anyone can see that they are not a match for each other and therefore can not be used all together if you want your project to look uniform. The two larger types are fairly good quality. The smallest type variant is poor quality. The turning is off on it and the peg is undersized for a 1/2" hole. I took some pictures.”
“I purchased what I thought was 3 pegs it ended up being 1. I needed 3 total and asked if they would be willing to give me discounted shipping since I had just placed the other order and they said no. So I placed my order at home depot.”
“Very splintery. I thought they would have been sanded smooth. I had planned to paint them but now I need to add a big sanding step. The inside of the rings are rough and would damage a napkin. I called customer service when I saw this and expressed my displeasure. The person who answered didn’t seem to care less. I imagine the other wood products have the same problem.”