Woodpeckers Crafts Reviews

4.8 Rating 5,020 Reviews
96 %
of reviewers recommend Woodpeckers Crafts
4.8
Based on 5,020 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Woodpeckers Crafts Reviews
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Email:

info@woodpeckerscrafts.com

Location:

Woodpeckers Crafts, 501 Prospect St. Unit 112, Lakewood
08701

Woodpeckers Crafts 5 star review on 10th March 2024
Sheila​
Woodpeckers Crafts 5 star review on 9th March 2024
Bob​
Woodpeckers Crafts 5 star review on 9th March 2024
Cynthia​
Woodpeckers Crafts 4 star review on 9th March 2024
Butch​
Woodpeckers Crafts 5 star review on 8th March 2024
Mary​
Woodpeckers Crafts 5 star review on 6th March 2024
PAM​
Woodpeckers Crafts 5 star review on 5th March 2024
Lynn​
3949
Anonymous
Anonymous  // 01/01/2019
We have never received our products. Please credit my card.
Helpful Report
Posted 2 months ago
I purchased these items because I was pressed for time and did not want to set up my router. I was pleased with 3 of the 4, but the 4th was a piece of junk (see the pictures) & I do not understand how it got into your stock, much less past the eye of the person packing it. I am not interested in returning it or a refund, just remove my name from your mailing list. I will not be ordering anything else from you.
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Posted 5 months ago
We purchased some candle holders along with some finials which "appeared" much larger in photo. When it arrived, we thought it was a mistake & called. It was not a mistake so we requested to return the items. We were told we'd receive a label to return the items which we did. We were told the refund amout (1/4 of what we paid for these) and have been unable to get a call back or email response.....4-6 requests...trying to question why we were getting only 1/4 of our costs refund! WEEKS with no response. Terrible customer service but I do get a review us daily! So here it is!
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Posted 6 months ago
I ordered small wooden stars and 4 of hem were broken. Very disappointed with the quality.
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Posted 8 months ago
The wood is always very warped. It is not ideal.
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Posted 9 months ago
I had to return the order. It was not at all what I wanted
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Posted 10 months ago
When my wood arrived it was nearly falling out of the open boxes 😞 took forever to ship from what was stated when purchased.
Woodpeckers Crafts 2 star review on 26th April 2023 Woodpeckers Crafts 2 star review on 26th April 2023
Helpful Report
Posted 10 months ago
They are too large
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Posted 11 months ago
The items that I received were of wonderful quality. However, I ordered 4 sets of the wooden trays (which were listed on the packing slip) but the shipment only contained 1 set. I called customer service and they were very helpful and said that they would send the missing items out to me right away. It has been almost 2 weeks and I have not yet received them.
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Posted 1 year ago
I ordered trinket boxes, which came with lids. In over half of the boxes, the lids did not fit. The lids were too big for the base of the boxes. The material and design are nice, and that is why I gave them two stars, but since most of the lids did not fit, I can't use them. If you want a wooden box with even a slightly snug fit, these boxes are not it.
Helpful Report
Posted 1 year ago
Renee, Back in December I ordered three 2 inch diameter ball KNOBS . I received three 2 inch diameter BALLS. I have contacted you several times and I have yet to receive the BALL KNOBS. Should I send back the balls? Art Pierson, 500 Waterfront Drive, East Providence , RI 02914
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Posted 1 year ago
Arrived very warped. Over half of the wood was unusable.
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Posted 1 year ago
I asked for a quote on an 1/8" to 1/4" thick 11" x 14" rectangle board with 1/8" thick strips around the side but was told there was no possibility of a quote for something not on the current menu. This was for a prototype I am developing for my business. I was hoping Woodpecker could be a partner for a new venture as I don't want to buy overseas for products. Perhaps the holiday season presented challenges. I would like an email address for a primary contact for quotes for custom work to possibly revisit in the new year.
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Posted 1 year ago
Ordered 5 sticks of 1/8" x 36" square and paid the extra fee for the "protected" shipping. When they arrived they were all broken up into about 20-30 pieces. Emailed Woodpeckers a picture of what we received and just thought they would reship more but was told to fill out a claim form and go through a process about it and just decided to shop elsewhere.
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Posted 1 year ago
I would have given a higher rating, but the snowman product I received was not the same as what was pictured on their website. The snowmen were the primary reason for my purchase (see the separate product review). The remainder of my order was fine, which would have led to a 5-star rating if the snowmen had been as expected.
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Posted 1 year ago
Very delayed shipping. I did not receive the product before the event when it was needed.
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Posted 1 year ago
Each piece of wood has a glue pocket that won’t laser through. I’m very disappointed in my $2000 order. I will never order from this company again. Also, they ship with FedEx which takes no care in the product they are delivering. My boxes arrived damaged and corner pieces broken.
Helpful Report
Posted 1 year ago
The wheels and axles i ordered were fine. No issues ordering. However, I paid ~$25 extra for the faster shipping, but the items came 2 days later than promised and needed. I reached out via email with exact details of my issue. The next day i received a call and message...I wasn't able to pick up....the lady was checking in on an apparent 'issue'. I returned the call and fought with the automated system because I couldn't understand the extention number that the lady had left on my voicemail. I finally got through and had to leave a message. Still haven't heard back and sick of it. 5 stars for the product and ordering process. 3 stars for the return call in an effort to (assumingly) rectify the situation as there have been shipping issues with some companies lately, particularly FedEx; not 4 or 5 stars as the "issue?" was clearly explained in my email and the current shipping delays should have been known; there should have been no confusion. 0 stars for not knowing about any shipping delays from the get go and promising a date that couldn't be met. Negative stars for failing to get back with me and refund the money I paid for nothing. I've recieved multiple emails regarding buying more product and reviewing what I bought; but no comment on the overpaid shipping cost. Buyer beware of shipping!!! ...happy to edit this review if thing are explained and corrected.
Helpful Report
Posted 2 years ago
I ordered 15 of the 3/4x48" wooden dowel rods. The shipping was quick. 11 out of the 15 were bowed out of shape or had tool mark gouges up the side. These rods were not useable for the project that I was working on. I contacted customer service, and they wanted photos of the defective rods, I sent the photos, they would replace them but I had to return the defective ones at my expense. By the time the rods were sent back and the replacement delivered I would not have time to finish my project to meet the deadline to deliver the finished product. I had to go to my local supply store to purchase the replacements. The rods were at a higher cost but were of better quality. The customer service is very good but the product I received was of unacceptable quality, that's why the 2 star rating
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Posted 2 years ago
I have purchased thousands of dollars worth of materials from Woodpeckers and when $200 worth of my items went missing due to insufficient packaging, I was told by support chat that it was between me and Fed Ex to sort out and to contact them in the future. With the prices of BB sheets rising from 1.30 cents to 2.30 its no longer worth it for me -Quality varies a lot from order to order. Would only recommend small orders.
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Posted 2 years ago
Woodpeckers Crafts is rated 4.8 based on 5,020 reviews