The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang because I was undecided which weight of duvet to buy. The lady was extremely helpful & enabled me to make my decision. The delivery arrived the next day - spot-on with the delivery time scheduled.”

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Posted 8 years ago

Thank you for your review Julie. We are always happy to give advice and answer any queries either through our branches, via Head Office or on our website. We are so glad you were able to get the best bedding for your requirements and we hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Very good service kept.me informed of delivery details would definitely recommend”

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Posted 8 years ago

Thank you for your feedback Mrs Stent, lovely to get your recommendation. Many thanks Jackie, The Wool Room.

Posted 8 years ago

“Great advice over email over the weekend. Product is fabulous. Sleeping much better immediately. Thank you.”

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Posted 8 years ago

Great to hear that our advice helped you choose the best bedding for you, and lovely to hear that you are sleeping better as a result. We are passionate about helping people to gain the best nights sleep possible and so glad your new bedding is doing just that. Hope to see you again soon. Best wishes Jackie, The Wool Room

Posted 8 years ago

“The wool duvet is wonderful. My husband and I seem to feel the heat differently but we are both sleeping soundly under our wool duvet. I am so glad we made the investment it is worth every penny.”

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Posted 8 years ago

Thank you for your review Eileen, one of the amazing properties of wool is the temperature regulation... so, as in you and your husbands case, the temperature remains comfortable for you both despite your different requirements . We are so glad you are both happy with your new bedding. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Verry quick delivery. Nice products. Great webshop”

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Posted 8 years ago

Great to get your feedback Geert, we appreciate you taking the time to leave your review. Many thanks Jackie, The Wool Room.

Posted 8 years ago

“Recently bought some pillows from your shop near Claydon and decided we needed some more will for them . Easy to order and arrived quickly. Bought two extra wool filllers but one would be enough to firm up two pillows”

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Posted 8 years ago

Thank you for your review Gordon, as you say with the Deluxe wool pillows you are able to adjust them to suit your personal needs. Each bag of extra wool is the equivalent to half a standard pillow, so you were able to create the perfect pillow for you. Thanks for your feedback and we hope to see you again. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Very prompt service and the duvet is lovely to sleep under.”

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Posted 8 years ago

Lovely to hear you are happy with your new bedding Marilyn, thank you for leaving your review. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Fantastic woolen duvets and pillows ... Most appreciated!”

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Posted 8 years ago

Great to get your review Muna, we are so glad you are happy with your new wool bedding, we hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Your service excellence reflects the wool rooms products well. Many thanks.”

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Posted 8 years ago

Thank you for your positive comments Catherine , we appreciate the feedback. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“My wool mattress topper, duvet and pillow are of beautiful quality, and the natural wool filling has kept me cool when it's been warm and warm when it's been cold, as promised. Everything arrived packaged in its own canvas bag, which I will keep for when I move house, and with a lovely smell of new wool! Excellent service. I'm genuinely glad that I spent my money with them.”

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Posted 8 years ago

Good Afternoon, Thank you for your wonderful comments regarding our products and service - we are so pleased to hear that you love your new bed set. Many thanks, Katie at The Wool Room.

Posted 8 years ago

“Very good product which arrived very quickly and the delivery people gave me a 1 hour window for the delivery which means you don't have to stay in all day.”

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Posted 8 years ago

Good Afternoon Susan, Thank you for taking the time to leave us your comments. We are pleased to hear that you are happy with the product and the service you received. Many thanks, Katie at The Wool Room.

Posted 8 years ago

“Good product. Safe and speedy delivery. Problem dealt with very fairly and speedily.”

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Posted 8 years ago

Good Afternoon Mr. Sutherland, Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the product and the service you received. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Just thought I would give this pillow a go, I have tried so many without much comfort for my aching neck and shoulders, wow, this wool pillow gives me the perfect position for comfort, I am a scruncher but this pillow handles anything I give it and still keeps its "newness" due to the wonderful ability to put your hands inside and sort it out. And being able to add or take away wool filling is genius.”

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Posted 8 years ago

Good Afternoon Dorothy, Thank you for your wonderful comments about our pillows. We are so pleased to hear that you are sleeping more comfortably as a result. Many thanks, Katie at The Wool Room.

Posted 8 years ago

“Excellent product. Very well made. Delivery excellent. Kate at Wool Room very helpful about which product to choose. I will shop here again.”

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Posted 8 years ago

Good Afternoon Hayley, Thank you for taking the time to leave us a review and your lovely comments. I shall pass your kind words onto Kate. We are so pleased to hear that you are happy with your products and the service that you received. We look forward to welcoming you back in the future. Many thanks, Katie at The Wool Room.

Posted 8 years ago

“These are the nicest and most comfortable pillows I've ever had. They don't compress and feel "hard" but keep their softness throughout the night.”

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Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us a review. We are so pleased to hear that you love your pillows. Many thanks, Katie at The Wool Room.

Posted 8 years ago

“The slippers are beautifully made and come in a bag that makes it an even more attractive gift. I was impressed by the delivery too. Although comparatively pricey, you are allocated a one hour delivery window.”

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Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with both your purchase and the service that you received. Many thanks, Katie at The Wool Room

Posted 8 years ago

“The transaction was smooth and easy. I loved the professional way the products were displayed and described. I ordered the deluxe pillow because I wanted the option of altering it to suit me. The first night I slept on it as it arrived, but found it too hard. The next day I removed quite a lot of wool and then teased the wool apart. It's not very thick now, but suits me fine as I can move it under my head and neck just as I like it. In the morning there's a deep indentation where my head has been which is understandable. I have a pillow protector on it and also a pillowcase. I've never had such a creased pillowcase before - that's not a problem, just an observation. I must add that I was so pleased with how the pillow was packed with the calico bag and the excellent quality cover. The information accompanying made interesting reading. Thank you very much, The Wool Room”

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Posted 8 years ago

Thanks for your review Christine, the Deluxe pillow range is completely adjustable so as say you can add or remove wool to get the best level of support for you. We appreciate your comments and hope to see you again soon. Kind regards Jackie, The Wool Room.

Posted 8 years ago

“Wish I had bought my wool duvet set sooner. No more nights overheating and waking up, throwing off my old duvet and going downstairs to cool down. Blissful and I would recommend the Wool Room to anyone. Delivery time was excellent.”

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Posted 8 years ago

We are so pleased you are happy with your new bedding , the temperature regulation that wool bedding gives is great for helping with the overheating we can all experience at night. Lovely to get your positive feedback. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Their standard delivery order arrived only within two working days of ordering and the company they used kept me up to date as to when (with a half day and then later with in the hour) they were going to deliver as well as an option to change it, should it not have suited me. They received my special instructions and were very pleasant. It made the whole journey from ordering online through to receipt of the goods a pleasure and very easy.”

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Posted 8 years ago

Lovely to hear that you are happy with the ordering process on the website , we hope you are happy with your purchase. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Very efficient information pre delivery and very well packed.”

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Posted 8 years ago

Thank you for your review Patricia, we appreciate your positive feedback. Regards Jackie, The Wool Room

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews