The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Bought two cushions recently: great product, good website, fast and efficient delivery, overall service excellent! Would use again.”

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Posted 10 years ago

“I love my new duvet! It's really cosy. Delivery was very quick and website easy to use.”

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Posted 10 years ago

“Absolutely first class service and product - a baby blanket was beautiful.”

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Posted 10 years ago

“A lovely blanket. We had been using two of our old blankets but since having this one have only needed one. It's a generous size so tucks in well and easily. Also very quick, efficient delivery.”

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Posted 10 years ago

“Having been converted to Wool Bedding we now have a King Size Wool Mattress and Divan. The result is an even better nights sleep.”

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Posted 10 years ago

“We are all very pleased with our new bedding.having already a king size set I knew what to expect and was not disappointed.this time it was for my daughter,who is now a wool convert.the service was exceptional as always and the product first class.Shall do my sons bed next...”

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Posted 10 years ago

“Very helpful with their information and a speedy delivery. Love my deluxe wool duvets. Thanks”

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Posted 10 years ago

“Superb ,winter ,summer,ultra light summer especially !!!”

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Posted 10 years ago

“We LOVE our wool duvet and were very impressed indeed with the excellent service.”

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Posted 10 years ago

“I first purchased a mattress protecter I was really pleased with it, it was so much more comfortable than the synthetic one we had used previously. I then decided to purchase wool pillows and I'm so pleased that I did they are really comfortable and light, as for the service I received from placing my order to receiving it it was trouble free and was delivered on time on the day promised! I am very pleased with my order and would definitely recommend The Wool Room”

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Posted 10 years ago

“I bought a wool duvet and it is lovely so much so that I have also just purchased a mattress protector. Good company and delivery very quick looking at the pillows now!”

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Posted 10 years ago

“Received excellent service. I was sceptical about the mattress protector being as good as advertised but it does "what it says on the pack". Even though it is still summer and the nights are very warm, we are not suffering night sweats anymore. Looking forward to receiving pillow protectors so as to complete enjoying even more comfort.”

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Posted 10 years ago

“WARNING this bedding system does not work for everyone. I bought a mattress protector and an all seasons deluxe duvet, using the lighter half to start with, to try to combat the overheating I am suffering from at night in bed, but it did nothing to help my situation. In fact I was warmer than I had been with my 4.5tog man made duvet. On contacting the company I was told 'this was certainly a first' despite another customer reporting exactly the same problems only a month ago. Types of mattress and bedding were explored as a possible cause of the problem. Because I had not purchased a pillow, i.e 'a bedding set' - I had not realised you could mix doubles and singles in a bedding set - there was no guarantee on offer. I have my doubts as to whether a wool pillow would make a difference. My advice is before you make this expensive purchase is to talk to the company to ensure you have a suitable mattress, tell them why you are buying wool and ensure your purchase qualifies for a 30 day money back guarantee.”

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Posted 10 years ago

Dear Customer. We are sorry to read that you're still unhappy with your wool bedding. I would urge you to keep the products and try again in a couple of weeks. It can take a week or two of use for some people's bodies to adjust to the way a wool bedding works. This has been the case a couple of times in the last few years. Your body gets into a routine and sometimes it can take a while to break that. My colleague is correct in saying that we've not had this situation before - the previous customer only had the duvet and not the mattress protector (which is our most popular and successful item when combating overheating). Your mattress may well be the source of your overheating troubles, but many things can cause overheating at night. While our bedding works in the majority of cases there are a few circumstances where it may not. I would encourage you to return to the wool bedding when the weather cools a little as this may aid your transition into a comfortable night sleep with all the additional benefits our products bring. Kind Regards, The Wool Room Team.

Posted 10 years ago

“Brought the cotbed bedding set. Really lovely quality, came really quickly. Would buy again.”

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Posted 11 years ago

“Having suffered from burning legs due to odeama for 3 years, this has now gone since sleeping on the wool mattress cover and with the wool duvet. Great purchase, thank you.”

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Posted 11 years ago

Dear customer, that is amazing. We know our wool bedding is capable of some special things, but we're thrilled to hear it's helped with your oedema!

Posted 11 years ago

“I bought the wool pillow for my 18 month old daughter and she absolutely loves it. She is happy to lie down on it at bedtime and is sleeping very soundly all night. The first time she used it she went to sleep without even a murmur as she was so happy! Fast delivery and a good quality product. I thought the price was good value too.”

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Posted 11 years ago

Dear customer, that's wonderful news! A great night's sleep for your daughter and you too!

Posted 11 years ago

“I only wish we had one sooner. my best night sleep for a long time. It is all it was promised thank you.”

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Posted 11 years ago

“Great product. The Wool Room ensured the delivery came on time for a special event.”

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Posted 11 years ago

“Another fantastic wool duvet! My daughter loves it, she doesn't get too hot in it, it's perfect. What I really like about it is the cotton outer cover that is not too shiny so that the duvet cover doesn't slip off. I have had duvets from other places and the outer material is so slippy that the duvet just falls to the bottom of the duvet cover. So yours is just perfect! Thanks”

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Posted 11 years ago

“Light and warm. No itch”

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Posted 11 years ago

The Wool Room is rated 4.8 based on 5,164 reviews