The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I bought a king size bedding set after searching for something that would help with my partner's night sweats. It arrived quickly, was nicely packaged and has been wonderful. I'll certainly shop here again!”

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Posted 9 years ago

“I bought a king size fleece mattress topper. I have had a wool mattress topper before which was very good but this one is just fabulous. I have never slept so well. I am gradually changing all my beds to wool duvets, pillows etc. I would highly recommend them. Service was fast & efficient.”

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Posted 9 years ago

“Really pleased with this mattress topper. Not as thick as I'd expected it to be, so pleasantly surprised at how soft and cosy it has made my rather firm mattress feel. Fits nicely on my king sized bed. Impressed with the speedy delivery from this company.”

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Posted 9 years ago

“Bought two wool pillows as I'm not keen on the idea of feather ones as no supplier can 100% guarantee that they are cruelty free. Searching around I can across these - ideal as we wanted soft, washable pillows (hollow fibre ones claim to be washable but end up a lumpy mess)- and I like to support British industry too. Best of all you can adjust the amount of wool to get just the right softness. Okay so they are not cheap (although they were on offer at the time) but we intend to use them for a long time, plus hubby gets very warm round the neck in summer so we are hoping this will help. They've only had a quick try out so far as we are having building work done, but I think they are going to be great, and we are hoping to be back for more bedding! Very quick delivery too, in lovely carry cases so we can take them away with us too!”

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Posted 9 years ago

“The website is easy to use, the order process very simple. The wool pillows are absolutely marvellous. Sensible packaging as well. So, we've now ordered the Wool Mattress Protector.”

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Posted 9 years ago

“Excellent service and helpful advice over the phone. Good quality product and speedy delivery. I would definitely reccommend them.”

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Posted 9 years ago

“Clear product information, easy website, prompt follow-up to placing an order, delivery time as specified, very pleased with 6 deluxe pillows!”

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Posted 9 years ago

“I like the products and bought a mattress topper. It isn't as "natural" as I had hoped ( I have a duvet from another UK company, based in Wales) but it is very good quality and sumptiously soft. My sleep has improved with wool bedding and I will probably buy more items from The Wool Room. Ordering was easy and delivery fast and efficient. I am a happy customer, many thanks.”

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Posted 9 years ago

“found the extra wool balls very good to customise the pillows”

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Posted 9 years ago

Thank you for the feedback, we are pleased to hear the additional wool has plumped your pillow up nicely :) Best Wishes, Gemma The Wool Room

Posted 9 years ago

“I bought a duvet and two pillows at the beginning of the year on recommendation from a work colleague. Being a certain age I have terrible problems sleeping and am always extremely hot, even with windows open and a fan constantly running. At first the items I had bought didn't seem to make much difference to my sleep pattern, but after discussing this again my friend advised me to get a mattress topper, she said I needed to have the wool top and bottom to make a difference. I bought the topper a few weeks ago and it has made such a difference. I now sleep for at least 5-6 hours each night without waking up (this is fantastic for me) and don't need the fan at all!!! Overall this is an excellent product that I would now not be without.”

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Posted 9 years ago

Hi Lynne, Thank you so much for your great feedback it really is appreciated. We are so pleased to hear you are now sleeping better and feeling the benefits of being better rested. Best wishes, Gemma The Wool Room

Posted 9 years ago

“Quality of sleep improved tremendously, as did length of sleep. I always used to be an insomniac, but no more. This quilt really does ensure the best comfort and a good night's sleep – night after night.”

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Posted 9 years ago

Thank you so much for your fantastic comments, we are so pleased to hear you are now sleeping better :) Best wishes, Gemma The Wool Room

Posted 9 years ago

“Excellent products for people with hot flushes but shame they are not made in the UK.”

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Posted 9 years ago

Thank you for your feedback. We currently have our products made in the EU as our products when finished and quilted have to be manufactured to very exacting standards with the tension on the quilter at the right level and the way that the wool is layered so that this does not cause any potential shrinkage when washed. These exacting standards do not exist in the UK Manufacturing Base at this present time and hence why we use the world's experts for both the treatment of our wool and the finishing. We of course hope that as and when economies of scale dictate to be able to manufacture ourselves in the UK as we are both passionate about supporting UK Farming and Manufacturing where feasible. We thank you for your support and hope to be able to have the products manufacturers in the UK as soon as possible.

Posted 9 years ago

“super product and great service thank you”

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Posted 9 years ago

Thank you for your feedback :) Best wishes, Gemma The Wool Room

Posted 9 years ago

“Responsive to emails and smooth transaction.”

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Posted 9 years ago

Thank you for your feedback. Best wishes, Gemma The Wool Room

Posted 9 years ago

“been looking at this product for a while, Deluxe double wool duvet, and finally took the plunge and bought one. Wish I had done this many months ago as this is without doubt the lightest, warmest and most comfortable duvet we have ever had. Cannot recommend this product enough. Buy one, you will not regret the decision.”

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Posted 9 years ago

Thank you so much for the positive review, we really do appreciate it. We are so pleased to hear you are sleeping better and are comfortable with the duvet you have from us. Best Wishes, Gemma The Wool Room

Posted 9 years ago

“Web site easy to negotiate, staff pleasant and helpful when I have needed them, delivery prompt, and products good. What more is there to say ?”

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Posted 9 years ago

Thank you so much for your feedback :) Best wishes, Gemma The Wool Room

Posted 9 years ago

“lovely duvet ...... enjoy the sleeping experience next day delivery ....... very happy (" ")”

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Posted 9 years ago

We are pleased to hear you are sleeping better with your duvet, thank you for the feedback. Best wishes, Gemma The Wool Room

Posted 9 years ago

“Very happy with my purchase. Has greatly reduced the number of times when I wake up too hot at night.”

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Posted 9 years ago

We are very pleased to hear you are now sleeping better, thank you so much for your feedback. Best wishes, Gemma The Wool Room

Posted 9 years ago

“I am allergic to house dust mites and have tried various bedding to get a good nights sleep. I heard about the Woolroom through the allergy uk website and thought I would try a pillow and warm duvet and am extremely pleased with both. I no longer wake up with a stuffy nose and puffy eyes. Also both the duvet and pillow arrived very quickly, were carefully packaged and have a special storage bag.”

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Posted 9 years ago

We are so pleased to hear you are sleeping better after receiving our bedding, we thank you for your positive feedback. Best wishes, Gemma The Wool Room

Posted 9 years ago

“I ordered a deluxe super light quilt. It is absolutely fantastic and well exceeded my expectations. I had bought a supposedly light weight one from a local manufacturer in the Devon area, and was extremely disappointed with it. It certainly is a very inferior product to the one I now have from the Woolroom. Will be back to order some more products that I have my eye on ;-) Thank you for such excellent service too as it was a very quick despatch. x”

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Posted 9 years ago

Thank you so much for your fantastic feedback, we are so pleased to hear you are happy with the quality and improved sleep when using our products. We look forward to welcoming you back to the wool room soon :) Best wishes, Gemma The Wool Room

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews