The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wool throw with the horse design is well made. The horse pattern is very nice. The throw is light but warm. Very happy with the quality of this product and amazed that the delivery from England was so fast.”

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Posted 11 years ago

Thank you for your kind review - we're glad you're happy with your order :)

Posted 11 years ago

“Very easy to order from website. Order came on the day arranged. I received text messages throughout the delivery process saying when order was being delivered and had the opportunity to alter delivery date if not convenient. On the day received a text advising the one hour time slot I could expect delivery. Very pleased with service and product.”

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Posted 11 years ago

Thank you very much for your feedback. We're glad to hear that you were impressed with the service given :)

Posted 11 years ago

“Purchased a lightweight wool duvet as I found my hollow fibre one, although very light, also very hot. I have not been disappointed. Although the wool duvet is heavier to lift I no longer suffer from the fluctuations in temperature that I normally do with other duvets. Although I sometimes do feel a bit too warm the duvet soon adjusts the heat leaving me feeling comfortable and able to sleep.”

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Posted 11 years ago

“We were a bit unsure if this was worth the outlay. It is great, the nightly wet wake s have stopped and it's comfortable to get under”

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Posted 11 years ago

“Very fast and efficient service. Really well packed and as previously mentioned by others the storage bags are quality items. Ordered a single topper, which fits very well, as yet not been tried. The king sized all season duvet again is a lovely item. Using the thicker duvet at the moment, which is nice and warm and comfortable. Also ordered two pillows again nice quality. At present awaiting the double topper, which is due in February. To date very pleased with purchase as never used wool bedding before.”

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Posted 11 years ago

“My Order arrived within two days of ordering it thank you. Delighted with my merino topper & so far it seems to do all it said in the description.”

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Posted 11 years ago

“Excellent fast service. Bought the deluxe mattress topper for my husband and he is very happy with it.”

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Posted 11 years ago

Thank you for your kind feedback. We're thrilled to hear that your husband is impressed with the mattress topper :)

Posted 11 years ago

“Read about the wool room in my daily paper. Bought a mattress cover to see if it would help me to sleep as have had problems for years. After a week I can honestly say my sleep has improved, my bed is more comfortable and I don't seem to get so hot (I am at that age!!) Would recommend to anyone even if they have no problems sleeping.”

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Posted 11 years ago

Thank you for your kind feedback. We're so glad to hear that our product is helping you sleep better! :)

Posted 11 years ago

“I do all my shopping online and NEVER leave reviews but I am so pleased with the wool room i was motivated to share how beautiful their products are. I had already bought a Fogarty wool pillow which turned out to be too flat for my neck. so i first bought the deluxe pillow and extra wool to get the right padding. Beautiful pillow, so well made and the quality was worlds away from the cheaper Fogarty. I then began to read about the health benefits of wool and researched wool duvets extensively and was close to buying the Fogarty one - am so glad i didnt - its not all natural and contains syntehtic fabrics. I decided to go all in and purchased a wool duvet, a wool matress protector and a wool blanket for layering in colder months. i sleep alone and really feel the cold, i usually have a thick duvet to keep me warm so had concerns about if the very thin wool duvet would do the job. I bought the deluxe medium. just had some of the coldest nights in a long time and i have been very snug. i love the new bedding and am very happy to be all natural wool. No complaints about strong smell for me, cant smell my duvet at all and i have super sharp sense of smell. everything arrives in calico storage bags which is a great touch. The wool room might be more expensive than cheaper lesser quality rivals but is so sort the investment. very very happy and fully recommend.”

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Posted 11 years ago

Thank you for your fantastic feedback. It's great to read that you're enjoying our wool pillow :)

Posted 11 years ago

“I very recently bought two luxury pillows which my husband and I found so comfy that a few days later, I went on to buy an all-seasons duvet and on my recommendation, my daughter bought a cot mattress. I really can't praise The Wool Room's products highly enough - outstandingly comfortable, beautifully made, packaged in high quality cotton covers and all delivered within three days of ordering!”

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Posted 11 years ago

Thanks for your fantastic feedback :) We're thrilled to hear that you're loving our products. Don't hesitate to give us a call if there is anything further we can do to help,

Posted 11 years ago

“Very satisfied with the blanket purchased - lovely quality as described on the website. Would have liked to have been able to track the status of the order - but all well in the end.”

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Posted 11 years ago

Hi Janice, Thank you for your feedback. Your point about tracking your order will be taken on-board as we constantly strive to improve our service :)

Posted 11 years ago

“We were most impressed with the staffs' in-depth product knowledge when we made our initial purchase. So much so, that we bought a mid-season duvet, some pillows, a wool mattress topper and promised to treat ourselves one day to a proper superking size wool mattress. Compared to our previous bedding, the level of warmth and comfort is just outstanding and we no longer play duvet wars. A couple of years have now passed and since then we have bought another quilt for the guest bedroom and guess what? We've just ordered our first ever wool mattress! Can't wait to try it out and review it!!”

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Posted 11 years ago

“Love my new new duvet, warm, cosy and dust mite free”

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Posted 11 years ago

Thank you for your feedback, we're so glad to hear that you're enjoying your new wool duvet! :)

Posted 11 years ago

“Superfast delivery, very pleased with purchases. Very snug and cosy.”

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Posted 11 years ago

“I wrote an email at 9.00pm and got a response from the managing director by 9.30 the same night! Very impressed, and the wool topper arrived promptly and is totally lovely. I highly recommend the company and the product.”

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Posted 11 years ago

“Excellent product and service, I got a gorgeous wool duvet and pillow! Love them”

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Posted 11 years ago

“Ordered from France on a Thursday evening and received the box on the following Tuesday morning - impressive. Not 'fleeced' (sorry!) on postage charges either. Very reasonable. The topper mattress is of very good quality but, in hindsight, I wish that we had bought 'the enhancer' version. The website wasn't the easiest to find your way around and I wasn't aware that there was a thicker version until I read the booklet that was included with the topper. Oops! I would, however, still highly recommend this Company.”

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Posted 11 years ago

“Our order arrived within two days and I have had the best nights sleep for years after fitting the mattress topper and duvet - brilliant product and I would recommend this company to anyone”

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Posted 11 years ago

“When I ordered the de lux mattress topper I was told it was out of stock and I could expect delivery at the end of January of early February. However it arrived two days ago very well packed and I am more than pleased with its quality and effectiveness. My wife says she has had the best two nights sleep for months. Andrew Moore”

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Posted 11 years ago

“Ordered a King Size Delux Mattress Topper and it is fabulous. Have already reccommended to all my family and friends. I will definately be coming back to The Wool Room.”

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Posted 11 years ago

The Wool Room is rated 4.8 based on 5,164 reviews