Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest I wouldn't give you 1 star rating the diary only had 2 days left and I was charged £8plus for it a complete joke.”

Helpful Report

Posted 3 years ago

“Not happy. Poor service. Ordered book on 7th of December with a delivery time of 7 to 10 days. Arrived 30th December. This was supposed to be a present. Shall not using this company again.”

Helpful Report

Posted 3 years ago

“I ordered a moleskin diary on 3rd December 2021. It is now 5th January 2022 and I have still not received it. Do not order any thing from Wordery if you want it quickly!”

Helpful Report

Posted 3 years ago

“False delivery times.”

Helpful Report

Posted 3 years ago

“My initial order of a 2022 Diary was promised before Christmas, when the order was made. I then received notice that the order would not be delivered until after the original date stated. You should not make promises over delivery dates if you cannot fulfill them. I chose to support an independent supplier rather than a major seller, but I am unlikely to do this again.”

Helpful Report

Posted 3 years ago

“I've not received my purchase so cannot review”

Helpful Report

Posted 3 years ago

“I ordered something as a Christmas present on December 7th. It didn't arrive until January.”

Helpful Report

Posted 3 years ago

“Very poor. The book hasn't arrived yet - and we're in a whole new year.”

Helpful Report

Posted 3 years ago

“Never received the product...disappointed :-(”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY. I ordered an expensive book retail price £75 and The Wordery took my order, took the money from my credit card same day, detailed delivery date and that was it for 10 days! They have no customer services telephone number and now I know why, the line would be engaged 100% of the time with complaints. The only way to contact them is by email and they take at least 48 hours to get back to you. They responded to me informing me that the book was out of stock, yet the book I ordered was still being advertised on their web page as available for next day delivery and they actually denied it! The Wordery are accepting orders and taking payment for books they do not have in stock. They are flying by the seat of their pants and an extremely untrustworthy company, the worst company I have ever experienced in many years using online ordering. I ordered the same book from Amazon who delivered exactly as promised unlike The Wordery! No wonder customers return to Amazon again and again, no hassle ordering and delivery and if by any chance there is a problem Amazon sort it out immediately. Amazon have a superb Customer Services department who listen to customers, unlike The Wordery! Will NEVER order from Wordery again!”

Helpful Report

Posted 3 years ago

“Wrong book sent. I wanted book number two.”

Helpful Report

Posted 3 years ago

“Do not use this company. I ordered books in November as a Christmas present for my husband. The first delivery never turned up so I emailed and was told that they were damaged in transit. Wordery said that they would send out another set of books. I received an email today to say that yet again the books have been "damaged beyond repair" and that it is up to me to contact the sender. Now the books won't arrive before Christmas and I have no book box set to give my husband.”

Helpful Report

Posted 3 years ago

“I had bad experience with using Wordery back in the summer but as they were one of only two people that had a particular title in stock, I thought I'd give them another go. It is a mistake that I will not be repeating again. I ordered the book, followed the website's instructions, gave them my contact details and payment details, etc. All filled in in the correct manner. The order went through correctly and I received a confirmation email. You can imagine my consternation when the following morning I receive an email to tell me that Wordery have cancelled my order! The reasons they gave? Apparently my order had breached their terms of use and terms of sale! This is absolutely ridiculous, all I did was order a book for myself, following the instructions on their website. How can this be in breach of terms of use or sale. I really didn't appreciate the wording of the email, either. It made me feel like I'd done something illegal or criminal. When I checked the website, I saw the book I ordered was out of stock. So, what I imagine happened was, the book was out of stock when I ordered it and they hadn't bothered to update their website. So, to save face, rather then send me an email to say, "Sorry, the book is out of stock. We made a mistake", they sent me this other email instead, trying to turn the error on to me the customer! I think this is an absolutely appalling way to treat customers. But I'm not surprised, because this is exactly the same attitude I had the last time I used them. They made up lies and wouldn't apologise or admit they'd made a mistake. When I emailed them asking them what was going on and telling them I didn't appreciate the tone of their email, they haven't bothered to respond, even though they're supposed to respond in 24 hours. They are supposed to have refunded me my money. I just hope I get my money back. Wordery are completely and totally unprofessional. Go somewhere else!”

Helpful Report

Posted 3 years ago

“My old man says .....'Instantly forgetable' ....!sorry !!! Susie”

Helpful Report

Posted 3 years ago

“Eric Shaban book is an absolute disgrace. This man demeaned me and mentally abused me for over 20 years. He is a sick and evil human and the fact his has a book of "God" is comical. I've never been happier since he was fired from my organization. Good riddance to a sick and evil individual.”

Helpful Report

Posted 3 years ago

“I think Wordery might be one of the worst companies I've ever had to deal with. It's a shame because I'm always on the look out for a more ethical supplier of books rather than having to resort to Amazon and, from their website, it looks like Wordery fits the bill. Their website appears friendly, jovial and non-corporate, even down to profiling the staff who work for them. However, I have found this to be a front. Don't be fooled by it. It's just a pretence. From my experience, they might like to make out that they're different to a large corporate entity like Amazon, but in my opinion, they're just as bad. I ordered a book and it arrived with some damage to it. So I contacted them via their contact form system on their website. I was advised in the automated reply that it would take 24 hours to respond. Fair enough. This was on a Saturday at mid-day, so I didn't expect a response until mid-day Monday at the latest (as they don't work Sundays). However, they didn't respond until well into the afternoon on Monday, so after the 24 hour period had elapsed. This didn't initially annoy me because at least they were responding but it did quickly get annoying when I read their response. They asked me for a picture of the damage. Now, why hadn't the option to do this been included on their website contact form in the first place? I could have attached a picture straightaway, now there was going to have to be a further delay to the proceedings. Bearing in mind the situation, where I've spent money out and received damaged goods back, any delay in these circumstances really is unprofessional and discourteous to your customer. Anyway, I dutifully sent off a picture of the damage. Which was when it got worse. Another 24 hours passed by and nobody bothered to get back in touch with me. Now I was exasperated. I could understand keeping a customer hanging over something like a stock enquiry or some other general enquiry but when a paying customer has received damaged goods, you shouldn't keep them waiting nor should it take this long for a customer to be able to organise a return. It’s completely unacceptable. It’s more than unprofessional. As far as I’m concerned it shows a real lack of interest in actually providing good customer care or even being interested in your customer’s feelings. Thankfully, I had paid through Paypal, so I decided to raise a dispute with them and contact them through Paypal, hoping that might light a fire under them to get moving. Unfortunately, this proved to be a mistake. You see, I was after a replacement copy of the book because Wordery actually had the cheapest price available so to get it elsewhere would have meant having to pay more money out. So you can imagine how annoyed I was when I received an email telling me that I had been refunded. This wasn’t what I wanted. Wordery should have contacted me first to ask what I wanted, (the usual options I find are a discount, a full refund or a replacement). They shouldn’t have just issued a refund without consulting me first. Like I said before, a lack of customer care or even an interest in what your customer wants. I suppose I could have just re-ordered it but, given my experience, I wasn’t sure I wanted to use Wordery again. The last straw came when they asked me to return the book by putting it in a post box. This I couldn’t do as they had sent it in a large parcel that wouldn’t fit any of the post boxes in my local, small town where I live. This meant potential further hassle for me. So I decided to make an official complaint to their Customer Services Manager. A waste of time. The response was overly defensive. They were more interested in defending their actions rather than just apologising for them. Their comments were also incredibly patronising and, to me, made me feel like the bad guy and that I was being unreasonable. They more or less called me a liar over the post boxes issue and had no sympathy for my situation whatsoever, quoting Royal Mail that the parcel should fit. But what was worse was that they downright lied to me to try and cover up their lack of customer care. I was told that the only way to resolve the problem was to issue a refund because that is how Paypal works. Utter rubbish. I’ve had to open disputes with Paypal in the past and have always been able to have a dialogue with the seller before any final decision is taken as to the resolution. Basically they had mucked up and didn’t want to admit it. I think I would have more respect for them if they’d just apologised and accepted that they were at fault, rather than trying to make me feel bad for not appreciating how wonderful they are, but they just couldn’t do it. What makes things worse is that this isn’t the first time I’ve had trouble with Wordery. I had a problem a couple of years ago where I ordered a book and it arrived absolutely creased to hell and you could tell it hadn’t been damaged in transit and that it had just been sent out like that. Anybody who thinks that it’s acceptable to send out things in that sort of state isn’t worth your custom. I suppose I shouldn’t have ordered from them but I couldn’t resist the cheaper price. I won’t be doing that again. So, please, take your business elsewhere. There are plenty of other genuine and good ethical booksellers out there, like Hive, who are really worth your time. Wordery isn’t. Don’t be fooled by their nicey-nicey website. Because I tell you this: entropy will devour the universe before I shop with Wordery again.”

Helpful Report

Posted 3 years ago

“Ordered 3 books for next day delivery but only recieved one,where are the other two?can't seem to get anyone to answer. Lousy customer service would not deal with you again or recommend you.”

Helpful Report

Posted 3 years ago

“Scam. Cant get a hold of anybody. No contact number. Always says your book will ship out soon. DONT BUY. SCAM”

Helpful Report

Posted 4 years ago

“Why are you selling Gower calenders for 2020, in Jan 2021? I ended up buying one by mistake.”

Helpful Report

Posted 4 years ago

“Slow delivery”

Helpful Report

Posted 4 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews