Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,988 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took to long from the order to postage time”

Helpful Report

Posted 5 years ago

Hello there - thanks for your review. We specify the delivery estimates of all of our items on the product page. If an order is running late, please contact our Customer Service team at help@wordery.com.

Posted 5 years ago

“I had no email confirmation, what I ordered said 3-5 working days so 2 weeks I emailed asking for a update which I quickly received with a tracking update saying they waiting on stock. Once despatched it did arrive promptly so that along with the response deserves 2 stars.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order arrived behind schedule. If you encounter any further issues, please contact our Customer Service team again at help@wordery.com

Posted 5 years ago

“I hate to leave a bad review but this time service was really poor. I ordered 2 items neither of which came in the expected time. The order was split and the first to arrive had damaged packaging, luckily no damage inside and I recognise this was the carriers fault. The second item failed to arrive in the stated time and I had to contact customer services. I was told that there had been a supply problem and an alternative supplier was supplying but the delivery date would be put back. I had had no communication regarding this. The item did eventually arrive but not until I had to contact customer service again. I had hoped that Wordery would provide an ethical alternative to Amazon but I would think twice before ordering again.”

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Posted 5 years ago

“The reason I went with Wordery was because they guaranteed next day delivery. The books arrived several days later. The books were not cheaper than other places. So would have been better to buy from someone else”

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Posted 5 years ago

“I found Wordery about three years ago now when I deliberately searched for an alternative to Amazon. I have been a regular customer ever since and have been really pleased with it. So much so I began to recommend you to other people who also started using Wordery. One was purchasing regularly but then bought a hardback book for the first time which arrived damaged because of inadequate packaging. He wrote to inform you but then received another damaged item. Despite contacting Wordery again about the issue nothing was done so, regretably, he stopped buying from you. I recently purchased my first hardback - David Cameron's autobiography - and it too arrived damaged. Hardbacks cost a lot and I like to retain for future reference. Unfortunately I don't think I will therefore be buying hardbacks from Wordery going forward which is a real disappointment.”

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Posted 5 years ago

“Required book supplied at good price but promised delivery missed by about two weeks.”

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Posted 5 years ago

“Unfortunately the book arrived damaged slightly and not in perfect cover condition. Also, a couple of the inside pages were folded over. I was tempted to send it back but needed to start reading it, so I'm just putting up with it. Very disappointed actually.”

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Posted 5 years ago

“i didn't get my book”

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Posted 5 years ago

“Generally I have found wordery very good, though on this occasion i was dissapointed with the online order process, such that there was a mistake with the delivery address, which although i spotted immediately after placing the order - it was impossible to alter it, even 2 minutes after, even when contacting customer support. So advise to anyone else is just to be super careful.”

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Posted 5 years ago

“where should I have noticed that the Roald Dahl book was not in a standard A5 format, bit in an A4 format.”

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Posted 5 years ago

“Received with damaged cover - u8nfortunate because bought as a gift”

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Posted 5 years ago

“I made a mistake with my order, I received cd’s instead of books. So this money was lost to me, my grandson likes to read these books. It cost too much to send them back so I just gave them to a neighbour.”

Helpful Report

Posted 5 years ago

“Every time you send me a money off discount code I find the items in my basket and wish list have increased in price. Why is this?”

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Posted 5 years ago

“One book was fine but there was a hardback version of The Snowman, when I wanted the larger paperback version, so I will return it to you!”

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Posted 5 years ago

“The book was bought on Black Friday so a good discount but found delivery very slow”

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Posted 5 years ago

“In a single order I had one incorrect book arrive, followed by a 'please rip out a page of the incorrect book and send it to us' request, the wastefulness of which was not satisfactorily justified when I queried it. In the same order another book failed to arrive because Wordery had got the publishing date wrong. Last year most of my Christmas presents came from Wordery. This year I've gone elsewhere.”

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Posted 5 years ago

“I received the correct titled book but not the 40 th anniversary edition as displayed on you website, disappointed because these were intended to complete my O'Brian 40th anniversary edition collection”

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Posted 5 years ago

“Not sure as we have not received our purchase due to it being forgotten about !!!”

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Posted 5 years ago

“Order wasn't placed well by Wordery had to wait twice as long.”

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Posted 5 years ago

“Only delivered 8 out Have only received 8 out of 9 Star Wars books ordered on 21st November which are for my Grandsons Christmas present. The Crystal Star was delayed but the e-mail said it would be here soon. Wordery should say if it will not be here in time for Christmas, if it does not arrive I will not use wordery again.”

Helpful Report

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,988 reviews