Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Raises prices on books that you buy in bulk. This seems opportunistic in nature. Be careful tp not over pay if you shop on this Wordery's site, always shop around and price check.”

Helpful Report

Posted 7 years ago

“Although I appreciate I made an order on Boxing day. It is now the 11th January. Two of the books I Ordered have not arrived yet!”

Helpful Report

Posted 7 years ago

Dear Rob, Thank you for taking the time to review us. We'd like to look into this for you, please contact us on help@wordery.com. Our Customer Service team would like to resolve this issue for you. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future.

Posted 7 years ago

“I ordered 2 books on December 4th. One book never arrived, despite it being marked as 'delivered'. The second book (that was bought as a Christmas present, prior to the Christmas delivery cut off) arrived January 4th. However, the customer service was impeccable. Charlotte from Customer Services responded to my email explaining the situation with 12 hours, and provided me with a full refund. I provide this bad review to ensure it is brought to attention (in case this is an issue with the delivery service?) but thank Charlotte for her response and understanding”

Helpful Report

Posted 7 years ago

Dear Lauren- Thank you for taking the time to review us. We're really sorry there was a problem with your order. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future.

Posted 7 years ago

“The package arrived with only one of the two books books in it.”

Helpful Report

Posted 7 years ago

Hello there - Please could you email our Customer Services Team regarding this matter? They would like to check that for your.

Posted 7 years ago

“I am still yet to receive a book.”

Helpful Report

Posted 7 years ago

Hi Airlie - We'd like to look into this for you, please contact us on help@wordery.com. Our Customer Service team aims to reply to all correspondence within 24 hours.

Posted 7 years ago

“When I ordered the product it was in stock. In stead of dispatching at once several days passed then I was told one book was no longer in stock. It was in stock when I paid for it, and bought it as far as I was concerned, otherwise what is the point of saying how many in stock, I then had to wait until was back in stock. It arrived after Christmas. I saw both books in a shop after I had ordered and was waiting for my ever being pushed back delivery. Not happy. I can only assume you were overwhelmed by orders.”

Helpful Report

Posted 7 years ago

“While the price for the book was good, and the ordering process was nice and easy, the following has left me disappointed. I paid for tracked next day courier delivery to receive the book before I go on a break to read it there (as I need to before I get back to work). The day the book was meant to arrive they notified that it will arrive late, after I leave. I got in touch with customer services to cancel the order which they couldn't do, I then requested a confirmation that I will get a full refund (including the express delivery fee) and all I got in response was an automated message saying that they can't reimburse delivery fees. This is appalling as not only the book wasn't delivered on time (after having chosen the courier), but also the customer services having zero engagement.”

Helpful Report

Posted 7 years ago

“The last two books that I bought from Wordery in November and December caused me problems. The first book that Wordery sent me was damaged and I had to return it for a replacement. The second book, "December" by Monica Ali, was ordered and acknowledged by Wordery on the 17th December. I did not receive it, to give as a Christmas present, until 29th December. Poor service.”

Helpful Report

Posted 7 years ago

“Very last minute notice that books were not going to arrive in time for Christmas. I thought that ordering on 11th December should have been fine, but was not, so it is unlikely I'll use Wordery again.”

Helpful Report

Posted 7 years ago

“The dispatch date of the next day on the order confirmation turned out to be four days later as it was a gift it arrived after the event. On investigation it seems the item was not in stock, d had to be ordered, if this had been made clear at the time of order I could have decided whether to proceed or not.”

Helpful Report

Posted 7 years ago

“Didn't arrive on time despite paying extra for express delivery.”

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Posted 7 years ago

“Not satisfy with the actual print. Looks like recycled paper used in print”

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Posted 7 years ago

“Order was guaranteed to come before Christmas Day and ended up arriving on 28th. This is particularly annoying as I paid more for quick postage so it would definately come in time for Christmas”

Helpful Report

Posted 7 years ago

“Placed an order for 5 books before Christmas. After having taken payment for all of them, 2 of the book orders were cancelled 2 days later - too late for me to find alternatives before Christmas. Also paid for next day delivery, and one of the books didn't turn up until well after Christmas. After having contacted Customer Services they gave me a 10% discount off a future order - not really compensation for missed Christmas presents.”

Helpful Report

Posted 7 years ago

“The parcel didn’t arrive within the stated delivery times.”

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Posted 7 years ago

“Ordered a set of 4 books on 11th December, 2 books were delivered quickly, but up to now (3 January) still haven't received the other 2 books.”

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Posted 7 years ago

“The "book" that arrived was little more than a pamphlet. I cannot see it staying in one piece for very long. I could have downloaded a story anytime and printed it off. The personalisation part of the "book" was a message typed on the delivery document. Thoroughly disappointed.”

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Posted 7 years ago

“Front cover of book was damaged on delivery.”

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Posted 7 years ago

“Ordered 17th December. Still awaiting delivery 3rd January. NOT IMPRESSED!!”

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Posted 7 years ago

“My item arrived damaged. Book has [ages bent and damage to cover.”

Helpful Report

Posted 7 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews