WPMU DEV Reviews

Name: WPMU DEV
Address: 120 19th St N Ste 201 PMB 88100, Birmingham, Alabama
Rating: 4.93

4.9 Rating 1,751 Reviews

98 %

of reviewers recommend WPMU DEV

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About WPMU DEV:

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Visit our website for more information.

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Email:

contact@wpmudev.com

Location:

120 19th St N Ste 201 PMB 88100,
Birmingham
Alabama
35203-3219

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WPMU DEV 5 star review on 20th November 2023

BowTied Cyber

WPMU DEV 5 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been building WordPress sites for nearly 6 years now, dealt with many different vendors, plugin makers, support, etc. I've experienced anxiety and frustration, had to wait a lot, going back and forth with meaningless questions, meant to put the responsibility to somebody else. Like many other designers/developers I guess. But since I found out WPMU Dev, I can safely say that there isn't anything nearly good as those guys! Not only they do the job every time I need something, but they also do it quick. And honestly, they even have a way of making you happy when you communicate with them :) That's for the support. But also great are all their plugins, their hosting service, their blog and the knowledge base. This membership really helped me elevate my work substantially and boosted my business. Highly recommended!”

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Posted 5 years ago

Wow! What amazing feedback, Asen! Thanks so much for taking the time to review our services with 5 stars. 😊

Posted 5 years ago

“Very bad support! I've been writing since more than a week and got no replies. Also, I've been charged for subscription although I was trying the pro version - that's why I had to add my visa information- and on the same day, I found that I don't need the plugin anymore so I deleted the plugin! then after a couple of days, I found a status from my bank says I was charged for 49$ !! No emails to remind me before and I didn't use the plugin for a single day! No replies from support since then... worst experience ever.”

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Posted 5 years ago

Hey there. Really sorry you feel this way, though our staff already explained everything in details via email. You also had a second account in the past for another free trial, which is forbidden. In any case, our Account Manager already followed up to you and sorted that out for you. Take care!

Posted 5 years ago

“The Customer and Technical Support is the best especially for new people like me!”

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Posted 5 years ago

Great to have you with us, Brayan! Really appreciate your feedback 😊

Posted 5 years ago

“The support from WPMU DEV is so great .”

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Posted 5 years ago

Thank you for the 5-star rating!

Posted 5 years ago

“fast and great support!”

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Posted 5 years ago

Thanks for your feedback!

Posted 5 years ago

“WPMU DEV has done it again! I am so grateful for their service and the expertise of their support staff.. Abdul has saved another project for me and I am genuinely relieved for his help. WPMU DEV is a Godsend ♥♥♥”

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Posted 5 years ago

Thanks so much for your awesome review, Tiffany!

Posted 5 years ago

“Support was excellent and to the point, even at 1am”

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Posted 5 years ago

Thanks for the review, Evan!

Posted 5 years ago

“Support has always been first rate: competent, friendly and patient. And the Hub makes it really easy to create and manage multiple. sites I just had a domain mapping session -- the combination of the excellent support and excellent tools (ie the Hub) made it a breeze.”

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Posted 5 years ago

Awesome! Really appreciate your kind words, Mami. Thanks for the review 😊

Posted 5 years ago

“WPMUDEV simply rock! Their level of expertise is just awesome, I still haven't been in touch where they couldn't solve my problem. Keep it up WPMUDEV!”

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Posted 5 years ago

Thanks so much for your awesome feedback, Mikkel!

Posted 5 years ago

“They are great. Their support service is the best around, fast, quick, and solves every WP issue they can, wherever it's in their services or not. Truly exceptional service and support.”

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Posted 5 years ago

Thank you for rating our services with 5 stars!

Posted 5 years ago

“Extremely helpful and attentive customer service. Fast and affordable dedicated hosting.”

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Posted 5 years ago

Thank you for the review, Caleb!

Posted 5 years ago

“Really awesome assistance and service. A lot of useful tools to create and manage complex websites!”

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Posted 5 years ago

So happy to hear that! Thank you for your feedback and rating.

Posted 5 years ago

“At this point WPMU Dev does not have the best Wordpress hosting. In truth it's okay but not even nearing great let alone the best. A few things you should know: 1. Hard limits on disk space with no flexibility and no ability to add storage without upgrading and considering they use Digital Ocean and we all know how flexible and inexpensive DO storage is this is unacceptable. This is my number one reason why they are nowhere near a small business class host. 2. The support you'll receive is hit or miss. Of the most recent tickets I've had two were handled fairly well while the last two were abysmal failures and I had to seek help at my other host who handled it very quickly. 3. Do not switch all your hosting to WPMU Dev. Don't put all your eggs in their basket just yet. Maybe in a year or so when they get a few issues handled and hire far more knowledgeable support techs but right now avoid giving their hosting 100% of your sites. 4. Their plugins are generally pretty good but they're starting to open up premium versions of plugins to be freeware via wordpress.org and each time they do this they're essentially removing value from the $50 I pay a month (and I'm certainly not paying that for their hosting). 5. The Hub - it's okay. It's not great but it's easy to use and that's helpful. It's fairly limited in comparison to most other hosts. 6. I like the CEO and I think he's a cool guy with good intentions but I have noticed he has a tendency to promise things that they aren't offering or seem to be close to offering. He stated that their hosting service has free SSL certs - no they don't. Allegedly they will at some point in the future but not now. 7. You'll receive three $10 bronze plans and although their site also states that you'll receive $30 in hosting credits DO NOT try to use those hosting credits for the $25 hosting plan. And when you need more than 10 GB of disk space you'll have to upgrade and pay $15 extra a month just to receive an additional 5 GB so the math doesn't work on that at all.”

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Posted 5 years ago

Hey there, Thanks for your candid feedback. 1. We have created hosting plans with different tiers of technical aspects. Our lowest plan (Bronze) includes 10GB of SSD Storage. This is more than enough for the majority of "small-sized" websites too. Next tier, which is our Silver one includes 15GB of storage, twice the ram, and twice the CPUs Of course, we do understand how flexible it would be to upgrade different aspects selectively, and something we will consider for the future. 2. We weren't able to locate any accounts with your current information. If you could please email us at contact@wpmudev.org and provide more information on the tickets you're referring to, we'd be more than happy to investigate further. 3. True, our hosting is still in Beta to some extend, but the features and implementations we've done in such a short period of time say otherwise. We have many members that transferred all of their websites too. Also, you seem to be overly dissatisfied with our support, which is concerning on its own. Reviews that members leave on a daily basis also show otherwise, so if you could please reach out to us so we can better understand what you're referring to, we'd be more than happy to discuss this further and understand your feedback here. 4. While we understand your point of view, it doesn't reduce any value from the membership by us contributing to the WordPress community. The membership itself is a complete package, not just a "set of WP plugins". We have invested a lot in improving our products and services overall, and those contributions also play their part in allowing us to continue doing so as we get more valuable feedback from other users as well. Also, we do plan on bringing more premium features to our products down the line, so again, there isn't any actual decrease in the value, on the contrary. 5. Hub 2.0 is completely different from our old Hub, and once more, new features and implementations are piped up for release. 6. We do offer free SSL certificates. Perhaps you are referring to specific Multisite structures, with subdomains? If that's the case, then yes, this is the only limitation at the moment as mentioned in our documentation. However, we're already working on a solution for that too. 7. You don't receive three $10 Bronze sites. As part of your membership, you get $30 Free hosting credits that you can spend as you wish. So you could even create a Gold plan, and instead of paying $50, it would drop down to $20. As for storage upgrades, as previously mentioned, this isn't possible at the moment but something we may consider for the future. We do agree that it would be neat to have! Thank you once more for your candid feedback, and do reach out to us so we can discuss this further. Take care.

Posted 5 years ago

“Great and fast support!”

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Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“Rupok Chowdhury was a huge help to me in the middle of the night. He got my problem sorted out quickly and effectively. A+++”

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Posted 5 years ago

Really happy to hear that, Robyn! Thanks for sharing this with us.

Posted 5 years ago

“only because your staff Patrick Freitas he amazing assist I swear no thanks word it will be covered his assisting and his patience with me on billion thanks for him”

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Posted 5 years ago

Awesome! Thank you very much for your kind words and review, Bahaa 😎

Posted 5 years ago

“As usual , WPMU DEV Support and specially Bhakti Rajdev are awesome. Fast and helpfull ! Thanks a lot !”

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Posted 5 years ago

“As usual , WPMU DEV Support and specially Bhakti Rajdev are awesome. Fast and helpfull ! Thanks a lot !”

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Posted 5 years ago

You're most certainly welcome 😊 Glad we could help! Thanks for your kind words and feedback.

Posted 5 years ago

“I can't say enough good things about the support team at WPMUDEV. Thanks to Neel G. for helping me out!”

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Posted 5 years ago

Our duty! Thanks so much for rating our services with 5 stars.

Posted 5 years ago

“Abdul Wajed is great support agent. He helped me so much. I extend my thanks to him.”

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Posted 5 years ago

We've passed this directly to him 😉 Thank you!

Posted 5 years ago

WPMU DEV is rated 4.9 based on 1,751 reviews