WPMU DEV Reviews

Name: WPMU DEV
Address: 120 19th St N Ste 201 PMB 88100, Birmingham, Alabama
Rating: 4.93

4.9 Rating 1,751 Reviews

98 %

of reviewers recommend WPMU DEV

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About WPMU DEV:

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Visit our website for more information.

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Email:

contact@wpmudev.com

Location:

120 19th St N Ste 201 PMB 88100,
Birmingham
Alabama
35203-3219

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WPMU DEV 5 star review on 20th November 2023

BowTied Cyber

WPMU DEV 5 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, i´m on trial version for now ... and had some trouble setting up a multisite .... just because i dont know much about it ... made many mistakes... and got the need to talk to support, i almost never do ... i rather read for hours before deciding to wait for 5 hours for a support agent to talk to me ... but i have to say ... 4 times i have been in need for help. Since the reviews i read before trying this product talked a lot about their support, i took a chance ... and i have to say .... i`m super impresed! Thumbs up for you guys! UPDATE: not on trial version anymore. I have had the need to contact support 2 times. First time was awesome. Second time? well the problem i had was a bit more complicated, related to the ssl on my subsites... it took about 3 hours of support time on the chat (I was able to still work on other things) while these guys where looking at my mess... super dedicated people, i actually felt guilty for my mess, but the support was super nice person, willing to fix my sh·$% no matter what!... and he did!!... I never contact support for anything because i dont think that they will help much... but these guys? man... awesome support!! 100 stars to them!”

Helpful Report

Posted 5 years ago

Awesome! Thanks for trusting us, Daniel 😎

Posted 5 years ago

“Rupov Chowdhury was fantastic and very nicely helped with all of my questions!!!!”

Helpful Report

Posted 5 years ago

Awesome! Glad to hear that he was able to help.

Posted 5 years ago

“I had an issue which we found to be a setting I had entered. The support person was super helpful and knowledgeable and fixed it. Very happy with the 24/7 support :)”

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Posted 5 years ago

Happy to hear that, Katrina! Thank you for sharing your experience with our support.

Posted 5 years ago

“Super quick and knew exactly what the problem was and where i should go to fix it!”

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Posted 5 years ago

Super! Thank you for the review and rating.

Posted 5 years ago

“Abdul Wajed is a genius!”

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Posted 5 years ago

Thanks so much for the review, Chris!

Posted 5 years ago

“Just for the support you should take out a subscription. Rupok has been a great help with my problem (Assest optimization). I contact support more often, so not only my compliments to Rupok. The others also do a good job. And oh not totally unimportant: Their products/services also work great! Super easy for all levels of wordpress developers.”

Helpful Report

Posted 5 years ago

Really happy to hear that, Okke. Thanks so much for taking the time to review our services with 5 stars.

Posted 5 years ago

“Rupok was relentless in pursuing a major issue...and then even a smaller one, too! All issues resolved. THANK YOU!”

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Posted 5 years ago

Awesome! Thanks for rating our services with 5 stars.

Posted 5 years ago

“Amazing. My situation was totally solved. Thank you for everything.”

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Posted 5 years ago

Glad we were able to help! 😎

Posted 5 years ago

“Reason to change my reviews is here --> Plugins are OKAY but believe me guys hosting is the worst as far as we have faced earlier we were using siteground and there was 0 downtime but since after migrating to WPMU hosting and that too the silver hosting our website is down more than 4-5 time a day ever our authors are not able to publish the news if they start doing it website crashes, it is not able to handle the load my query is not solved yet and they don’t have any solution the only changes done from the migration of siteground to WPMU was the addition of plugins sold by WPMU & the hosting with silver and they say that your plugin is culprit please upgrade to gold membership, believe me, guys you will regret just think if your website is not up and running what will you do with an SEO plugin, image smush plugin or hummingbird. Google will push you down if your website is down multiple times in a day”

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Posted 5 years ago

“Rupok is just amazing. Went extra thousand miles to help me solve the problem caused by my mistake. Super patient and knowledgeable. Thank you so so much!”

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Posted 5 years ago

All that matters is that is was sorted out! We're so happy to hear that 😎 Thank you for the 5-star rating!

Posted 5 years ago

“Rupok was super helpful and is amazing at trouble shooting wordpress issues! Thanks alot!”

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Posted 5 years ago

So happy to hear that he was able to help! Thank you for the review.

Posted 5 years ago

“Rupok is awesome at resolving wordpress issues!”

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Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“Had weeks and weeks of issues with Smartcrawl Plugin. At first support was very helpful, however, because it was not resolved after some weeks, I would check up to see how it was going, and be met with curt responses from 'support'. The issue was that Smartcrawl would miss hundreds of url's from the sitemap. Things happen but it went on for weeks and I was treated badly if I asked why”

Helpful Report

Posted 5 years ago

Hey there, Sorry to hear about your experience with our support. However, we do have specific processes in place, as already explained by our staff, both during Live Chat as well as in your support ticket, to ensure that all information is kept into one place, which is crucial when we need to debug issues further. Of course, we do understand your points too, and that this could be better communicated in the end since all you wanted was to get an update about the status of your ticket. We'll further discuss this internally to structure our processes better and prevent such occurrences. Thank you for your candid feedback.

Posted 5 years ago

“Give this man a raise: Abdul Wajed - he's super talented and very kind. Gets the job done every time!!”

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Posted 5 years ago

Really happy to hear that! (he's indeed great, none can deny that!) Thanks so much for the review.

Posted 5 years ago

“WPMU DEV is the best thing that has happened to Wordpress since Wordpress. I really mean it, outstanding service, and EPIC support, I'm always solving issues with the help of the support team, even when my issues are not related to their product. Rupok Chowdhury, was really helpful when I needed help with Elementor and other plugins, helped me to solve a few troubles. Thanks!”

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Posted 5 years ago

Awesome! Thank you very much for taking the time to review our services with 5 stars.

Posted 5 years ago

“Straight forward support!”

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Posted 5 years ago

Thanks for your feedback!

Posted 5 years ago

“Thanks for the extra effort!!”

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Posted 5 years ago

Our duty 😎 Thanks for the 5-star review.

Posted 5 years ago

“Patrick Freitas, one of WPMU Dev's Support staff, went above and beyond to assist me today. My initial enquiry was misplaced (I should have been adjusting CNAME DNS records at the registrar) and yet he expertly guided me towards a successful outcome, even suggesting an additional item that gave me an even more improved final solution; what a star! Thank you Patrick, thank you WPMU Dev.”

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Posted 5 years ago

Thanks so much for this awesome review, Graham! 💙

Posted 5 years ago

“Despite their misleading advertisements, the do not offer unlimited sites for a flat fee like many competitors. Furthermore, they were unable to install the proper SSL certificates or be able to transfer subdomains. It took over 4 hours to get a response to a critical issue. I strongly advise against using WPMUDEV for hosting multiple sites.”

Helpful Report

Posted 5 years ago

“Thieves. You can try for 7 days, and when you disconnect the plugin (which has renew membership clearly labelled at the plugin), they charge you the year subscription anyway! It is a scam and a con designed to relive you of your cash, not to build a loyal customer base. When you contact support to get an explanation and a refund, you no longer exist and can't get a response - despite having an unwanted full membership!”

Helpful Report

Posted 5 years ago

Hey there. Sorry that you feel this way, though deactivating a plugin from your WordPress site wouldn't be a cancelation if that makes sense. Canceling could easily be done from the account section, something that you've done after you paid for the yearly plan. Our staff already explained everything in detail to you, so if you have any further questions, feel free to reply to them. Take care.

Posted 5 years ago

WPMU DEV is rated 4.9 based on 1,751 reviews