Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.65

4.7 Rating 3,772 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

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Metrics

4.7

Based on 3,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

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“We have had our Wren kitchen fitted now for about a year. We are still happy with it, and people complement us on it. The appliances are all great. There were a few bits and bobs to be sorted out after the delivery, but we found everyone from the people in the showroom to the people on the phone to be helpful. We did not have Wren fit our kitchen but arranged that separately with builders who were renovating the plumbing, electricity etc.”

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Posted 6 years ago

“I'm loving my wren kitchen. It's been in place for almost 12 months now, and i've had no problems what so ever, it looks as good as new and is so easy to keep clean and maintain. I would not hesitate to recommend Wren and particularly the Stoke on Trent store to friends and family in the future. Their service was second to none :)”

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Posted 6 years ago

“The kitchen looks amazing. Extremely happy with the finish. Everything was really simple from design to delivery. Only had one small issue with a damaged frontal but it was replaced within a few days. Very happy with everything.”

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Posted 6 years ago

“Having had my wren kitchen for a year and a half I can honestly say there is nothing I can say against it.My husband has fitted many kitchens and says this was the easiest plan he has ever worked from and it fitted to the measurements perfectly.”

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Posted 6 years ago

“Really pleased with uour new Kitchen looks very good. We had a very experienced fitter which made a difference.”

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Posted 6 years ago

“From the moment I walked into the shop the service was fantastic and the sales person assigned to me was brilliant. So knowledgable and helped me with my choices and very patient when i made many changes”

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Posted 6 years ago

“Ive had my Wren Kitchen for about a year now and it’s as you’d expect, Like new! Such good quality and great price infact is say there the best for kitchens in my opinion. Extremely helpful staff that will also help you design your kitchen if you don’t know what your looking for or with there experience may be able to offer you a better layout.”

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Posted 6 years ago

“Really with my kitchen, really appreciate the built in wine rack and the staff were great at helping to design our dream kitchen.”

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Posted 6 years ago

“We had our kitchen installed back in July 2017 and we absolutely love it! We thought it would be really stressful buying a kitchen but the staff at Wren were on hand to assist us and talked us through everything every step of the way which gave us reassurance and confidence. Everything from planning the kitchen to having it installed went smoothly and we had absolutely no issues. The staff were extremely knowledgeable, helpful and patient with us and nothing was too much trouble. I cannot recommend Wren enough from start to finish they were fantastic with us!”

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Posted 6 years ago

“We've had our kitchen for around 2 years now and we love it. Really happy we decided to go with Wren. We have had no issues whatsoever from the kitchen being delivered to using it for the past 2 years. I would recommend Wren to anyone, even my parents, in laws and best friends all have Wren Kitchens now.”

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Posted 6 years ago

“Great kitchen great people .everything went smoothly and the fitter loved the quality of the product and very easy to work with.”

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Posted 6 years ago

“I bought the kitchen on end of March during the promotion, it's great deal as the appliance was free, I don't know until I pay. The designer are very good and look after me, I had revised the plan for 3 times until it's go ahead, my kitchen extension was delay until end of July, but no doubt of the quality of what I'd received, none to compare with others. I got so many compliment and the good colour of mix and match, only one things need to complaint is the quartz worktop, it's not 7 days to install, it will take 18days, due to my daughter's wedding is on the early Aug., I had to contact the customer service to cancel the quartz worktop and order locally,it was more expensive than Wren, but finally it's all done now, thank you Wren kitchen and will recommend to all friends and family.”

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Posted 6 years ago

“Wren designed the kitchen exactly how I wanted it , the service was great , didn’t mind when I changed or added items. Originally I has chosen Wren kitchen fitters and work tops but I then sourced them my self, I thought Wren may not like that but they was fine and adjusted the original cost of the kitchen immediately. Very happy with their service.”

Helpful Report

Posted 6 years ago

“V good quality units, go together well. Good plans given. Good service from branch and also h.o in response to requirements during installation”

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Posted 6 years ago

“Love my new kitchen, very pleased. Excellent sieve and support.”

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Posted 6 years ago

“Well what can I say about wrens. Excellent showroom very good choice but after that can't say I'm impressed. We ordered our kitchen early March with a delivery date of 16th April. After reading contract it said I would be notified 1 week before delivery, so I rang up on 11th April about my order only to say they had not even started making it. I was absolutely fuming to think we had emptied our old kitchen with nothing left in it. Delivery date was then 20th April as they had to rush to do it. When it arrived on time they had sent different coloured parts of kitchen. What a nightmare it was and still is today still not completed and now it is 3rd August 2018. We wish we had never changed our kitchen or gone to B&Q for a much cheaper one after all the money we have spent. It has been very stressful and I certainly wouldn't recommend them, they don't deserve to have customers and treat them so bad.”

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Posted 7 years ago

“Planning was great. Installation was, and still is, awful. Installers were not up to the job. Still waiting for Wren to inspect, resolve and complete the kitchen after six weeks. Distraught. No functional kitchen for all that time and no dates for remedy, worktops or completion. So disappointed and frustrated.”

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Posted 7 years ago

“Cannot recommend Wren highly enough, every aspect from start to finish has been almost effortless. We starting renovating our entire house over a year ago and got a bit too excited and went to plan our kitchen last May. Our kitchen designer Graham Johnson at the Chelmsford store was extremely helpful and listened to all of our wants and needs for our new kitchen. He was very knowledgeable in all aspects of the design, and although he had to wait a year for us to be able to come back in to finalise the design due to various delays on our house, he wasn't pushy and nothing was too much trouble and even helped us tweak the final design to accommodate my highly annoying symmetry OCD :D. The free home measure was conducted efficiently by Mark Jones and he even left his number with us in case we needed to ask any questions about installation, which was very helpful as we were installing it in a new extension so needed to know the measurements for the wall brackets so we could put some fixings in before the plasterboard went up - a quick call and our question was answered straight away! Delivery was also seamless, everything arrived early on the day we had booked and it was all meticulously checked off and carried up our steep drive with absolutely no complaints from the team. We had one item that was incorrect and a panel that was unfortunately chipped when we started to install it but one phonecall to the customer service team and it was immediately rectified. Their communication is fantastic and we are kept up to date by email and text message at every stage. As we were going along with the installation we discovered another damaged panel and a piece of trim that wasn't long enough, but after getting back in touch with Bethany Campbell in the customer service team she again ordered a replacement for us in record time with no trouble at all. Highly recommend everyone at Wren and thank you for making my dream kitchen a reality!!”

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Posted 7 years ago

“A nightmare from start (February ) to now finish not in sight yet! Still living with half a kitchen now and at least another 2/3 weeks before completion and then we get to snagging ! Regret stepping foot through the door”

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Posted 7 years ago

“The kitchen we got was a good standard, and we got a good price. Delivery was fantastic, but on a customer service side I felt completely unsatisfied. Our designer helped us to plan the kitchen, but when we wanted to make little tweaks we were made to feel like we were being awkward. We'd priced kitchens with a competitor and tried to get the same plan but what we ended up with was a huge empty space where the other provider had a cupboard but wren said it wasn't possible. During our kitchen being fitted we soon realised that we did not have enough trim for around the wall cabinets, approx 500mm. We also had a panel left over and a plug that doesn't fit our sink. I have tried several times to contact our designer with no response. There has been zero aftercare, not even a phone call to check if everything was ok. It just feels like once they have your money they couldn't care less. I would never reccommend Wren to anyone, for so much money is expect atleast a little customer care.”

Helpful Report

Posted 7 years ago

Wren Kitchens is rated 4.7 based on 3,772 reviews