Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.65

4.7 Rating 3,772 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.7

Based on 3,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service and good quality product. I’d be happy buying from Wren kitchens again.”

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Posted 6 years ago

“Had a good look at all the kitchens on display and was not bothered by any sales man. I eventually needed some information and the salesman was more than helpful but not pushy in any way. He answered my question and gave me a lot of practical advice.”

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Posted 6 years ago

“It is an absolute shambles with their installers, they quote a 4-5 day job and done it in 1-2 days... we found rough worktop corners from rough cutting, no panel on raw worktop edges, no shaping of the worktop to match the surface it was married to, wonky alignment, backboards falling out of place, damaged worktops and blaming wear and tear, not treating customers fairly and very arrogant installers that are rude and tell you to “get out the way””

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Posted 6 years ago

“Excellent product and service.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Great from start to finish - showroom, designer, measurer, delivery were all great and the quality of the kitchen is super and as good as any of the more expensive options we looked at”

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Posted 6 years ago

“If I could put no stars I would. Would I recommend, definitely not. The units look lovely, but after 5 weeks I still have no work tops, and Wren are not taking ownership and helping with the situation, the support staff do not take ownership and don't appear to care. So basically no kitchen for two months with no end date. Wren refuse to pick up all the unit packaging, apparently I have to pay extra for Wren to remove their rubbish, This is shocking, I have given Wren £13k and they don't even clean up after themselves. I don't think I have ever dealt with a customer care team who really are unwilling to do anything to help turn this in to a good experience. The only positive has been the actual kitchen fitter who has fitted the units well and managed the building work brilliantly, Everything else is poor and I wish I had purchased my kitchen from a company who actually cared for their customers.”

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Posted 6 years ago

“My beautiful new kitchen is a dream, I love it so much. They say the kitchen is the most stressful room of the house to renovate and I now know why, first hand! Wren's style and design led kitchens look amazing, and I would definitely give 5/5 stars on that basis. My only disappointment was with the sub-contracted fitter who fell short of Wren's high standards and left me without a working dishwasher and an unsafe cooker hood, and some cosmetic damage to various fixings around the kitchen too. With some nudging I did eventually get all these fixed by the Wren team, but it did cause some unnecessary stress. Order no. was 28236184.”

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Posted 6 years ago

“I'm so happy with my new kitchen fitted by wrens and it was worth choosing the full installation package as the service from start to finish was great. DDleeds”

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Posted 6 years ago

“From the moment we first entered the Chester store we were well looked after. Measurements were done promptly and we also got to meet our designer. Phil was very friendly, helpful and not pushy at all. He was very patient as we discussed options and flexible around booking meetings with him. Once ordered, our delivery arrived on the specified day and the drivers were helpful. We did not use their installation service but our fitters said nothing was missing and that the units were good quality. Would happily use again when needed.”

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Posted 6 years ago

“Top notch quality and reasonably priced. Very pleased with the fitting / installation service. Only let down by the company who made a hash of removing the rubbish.”

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Posted 6 years ago

“Well, they call them one of the best kitchen specialist in the UK but hey could not properly design a unit to fit the fridge freezer! Not only that but instead when I asked them to rectify the error they tried to blame it on me. Due to their error now I am left with a wall unit that I cant use anywhere. Because if I put the wall unit the fridge freezer wont fit in the slot left below. I gave them the dimensions of my fridge 3-4 times but they bluntly denied it and said its my fault! I should have checked it. Well if I was a designer why would I pay them 6,500 pounds for a kitchen? When I asked for a refund for the wall unit which I can not use due to their error they agreed to pay me partial refund after so much of arguing! My question is why should I even pay the partial amount for a unit which I cant use because of their mistake, but they wont budge and kept telling me its my fault. I visited their showroom 3-4 times with the dimensions still their designer bluntly refused to accept it just because its their mistake. Did not expect this type of service from a so called reputable company who calls them kitchen specialist. Having to go through all these even after spending 6,500 (that too for a supply kitchen only) is bit too much. Their response was oh its a supply kitchen only so you should have checked the dimensions. Well just because its a supply kitchen only doesn't mean you provide a 2m wide kitchen to fit a gap of 1m wide kitchen is it, but that simple logic doesn't make sense to them. In a nutshell left with a ugly looking kitchen and unused wall unit (for which I was charged fully) despite spending 6,500 pounds and still being accused that its my fault!!! Leaving no option but to go to consumer court!”

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Posted 6 years ago

“Nothing was too much trouble! We are thrilled with our kitchen! The quality if fantastic and the staff are extremely helpful. Would highly recommend Wren Kitchens.”

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Posted 6 years ago

“great all round service received”

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Posted 6 years ago

“REALLY PLEASED WITH KITCHEN , LOOKS AND FEEL GOOD QUALITY , ONLY DOWN SIDE WHEN THEY HAVE YOUR MONEY EVEN DEPOSIT ALL CUSTOMER SERVICES GOES OUT THE WINDOW . SO ANY PROBLEMS I HAD TO CHASE UP AND DUE TO LACK OF REPLYS TO MY EMAIL , I HADTO CHASE MY POINTS UP IN STORE , THEN THEY WERE HELPFUL AND RESOLVED MY ISSUES O MEASUREMENT AND UP SELLING. JUST GO THROUGH YOU PLAN AND AND ASK FOR FULL BRAK DOWN OF PRUDUCTS.”

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Posted 6 years ago

“This was the second kitchen we have purchased from Wren, our first being 2 years ago, so when we moved house we had no hesitation in going back to the Warrington showroom. Good points ... Good quality kitchen units, the delivery team very good. Now the not so good points...... Even though we had a Wren surveyor do a home measure,checking on sockets, plugs and utilities etc.they take no responsibility for measurements and the advice we received from Wren regarding moving a water meter and rising main was totally inaccurate. Their Expert Kitchen Designer advised us that it was a simple job to move the pipes, not so when you have solid floors. We advised both the surveyor and the Kitchen Designer that we had solid floors.This meant that last minute adjustments had to be made to our design plan. Incurring extra expense, purchasing a further worktop and a base unit being butchered to accommodate the pipes. They had little or no knowledge when questioned about the kitchen taps they recommended, never asking if we had high water pressure. A long story short we ended up with a large gap at one end of the kitchen, our filter making a tray unit rather than using a large filler they had designed, an integrated fridge freezer that was too tall to fit into the unit, they advised we could just remove the top shelf, not so and taps purchased from local plumbing merchant and a whole load of stress. The kitchen worktops had to be trimmed and finished off by our fitter as despite Quality Assurance stickers on, they clearly had not been finished off correctly with a raised edge clearly visible. I have complained to Wren customer care team and received a formal apology but they do not accept liability for the issues I have raised. A discount on the worktops was negotiated as I could not wait 10 days for new worktops to be delivered, so I received a refund of £154. on a kitchen that costs £1000s...I believe the level of service we received from Wren was poor and certainly way below the claim they make on their website. YOUR KITCHEN... OUR HEART & SOUL At Wren, our heart and soul goes into your kitchen... Never again will I purchase a kitchen from Wren or recommend Wren. I feel like we have been naive and foolish putting our trust in a Company that claim to be Experts. Expert would imply a level of knowledge and expertise this was certainly not the case. AVOID”

Helpful Report

Posted 6 years ago

“The service provided by Wrens was very good and the initial meetings at the showroom all went well. The manager and staff couldn't be more helpful. Unfortunately once the order was placed, the service wasn't to the same standard and this was primarily caused by a disconnect between the installation team and the after sales team. Better communication between them all would have helped. Mrs K, khanj99@yahoo.co.uk”

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Posted 6 years ago

“They delivered exactly what they promised exactly when they said they would”

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Posted 6 years ago

“Great after service”

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Posted 6 years ago

“Delivery good”

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Posted 6 years ago

Wren Kitchens is rated 4.7 based on 3,772 reviews