Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,288 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

Aliexpress 1 star review on 13th April 2025

Anonymous

663

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time buying from aliexpress payed for an item got part of it payed for fast delivery took forever and got a 1pound delay coupon no one proper to speak to not worth the hassle or stress 1st time and last time user ill stick to temu”

Helpful Report

Posted 5 months ago

“Wow this is unbelievable, I was scammed by this broker and I thought all hope was lost, until I came across Mrs Bruce Nora who's a recovery agent, At first I seemed impossible but my money was recovered in less than 72 hours, am forever grateful to Mrs Bruce Nora recovering, contact details:: Email➡️ ( bruce nora 254 (@)gmail . com ) Call them on Whatsapp : +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

Helpful Report

Posted 5 months ago

“I'm forever great full to Mrs Bruce Nora who is a recovery agent, I found my self scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , then I came across Mrs bruce Nora who's a recovery agent I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally feild with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with bruce nora 254 @ gmail . com who can help you in recovery all your lost funds back Get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

Helpful Report

Posted 5 months ago

“Ordered merchandise was given tracking information for some other address and products from a different company. Never got what I ordered or a refund despite numerous attempts to resolve with their online customer service. As a result I paid 170 dollars for merchandise that I never received. Do not buy from this company.”

Helpful Report

Posted 5 months ago

“Avoid shopping on AliExpress. Returns are not allowed even for defective items, which is a violation of Australian law. Look at the picture – this dongle is incompatible with Australia's 4G network (checked on government website). Even though I provided evidence and requested a return on the day of delivery, my request was still denied. I'm surprised they seem to have difficulty in understanding the Australian government's website. I never seen such rubbish online shopping site. BTW, I had contacted them at least 8 times and they only send boilerplate responses and always reject the return. They even asked me to contact the rogue sellers about the return, which is ridiculous! They don't care about buyer and fair at all. Terrible experience! Scam site!”

Aliexpress 1 star review on 12th December 2024

Helpful Report

Posted 5 months ago

“I ordered a wood chipper from them and it appeared to be going OK. But than it said it was delivered and I never received. The tracking number was Fedex and they had a picture of a round tubular package at someone else's garage. Obviously a 200lb wood chipper does not fit in what looks like a poster tube. The house number on the Fedex tracker doesn't match my house. So now I have no package and Ali insists it was delivered. Not worth the hassle. Just use Amazon.”

Helpful Report

Posted 5 months ago

“After many years buying from Aliexpress, I have to say that Aliexpress is not the safe marketplace anymore. I bought an item but the seller sent a defective product. I request refund but Aliexpress help center is just a joke. The sellers on Aliexpress well know how to juggle and deceive the buyer and Aliexpress. After more than 10 years buying from aliexpress now I want to say bye Aliexpress. I will choose another marketplace.”

Helpful Report

Posted 5 months ago

“I had 5 orders cancelled this week. I ordered paid for item and awaiting shipping, then a week or more i get a message saying they dont have the item but they are still listed on their site”

Helpful Report

Posted 5 months ago

“Ordered a battery capacitor tester from them and paid with PayPal. Got a message says the package was delivered, never saw it. Our house is 600’ off the road so no porch pirates here. Have emailed customer support twice to no avail. PayPal is my next try.”

Helpful Report

Posted 5 months ago

“I bought an item which I returned but because they were slow in refunding my money, I went through PayPal but it was a waste of time. I came back to them but the kept saying the money is frozen by PayPal, I got message from PayPal that no fund is being withheld and they should contact them if they are unable to do the refund and they will do it for them but the company refused and kept quiet about the whole matter and a screenshot of the message did not change matters. Fraudulent company”

Aliexpress 1 star review on 11th December 2024

Helpful Report

Posted 5 months ago

“Ordered an SSD and received a USB converter. When I tried to contact the seller or start a return neither option works. Attempts to contact Ali Express were unsuccessful. I have heard that people get great deals on Ali Express and got bought a couple of decent items myself there years ago but it appears the site is just promoting scams and facilitating them by disabiling any way to receive compensation.”

Helpful Report

Posted 5 months ago

““I highly recommend that you seek help at MRS BRUCE Nora recovery agency, if you have fallen victim to a trading scam or are having trouble withdrawing your money. Within a few short days, they were able to assist me in getting my money and profits returned. You should anticipate receiving your full profit and refund immediately if you have been involved in any frundlent situations get in contact with :: ,( bruce.nora 254 @ gmail . Com ) Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 5 months ago

“All of the sellers are scammers and time all my money and never seen an order please never buy anything from them”

Helpful Report

Posted 5 months ago

“Never got my order but there tracking said it was delivered and left in the mailbox. I ordered a 50 pound bucket of chlorine tablets. So obviously something went wrong with the tracking. Called multiple times and was assured that it would be taken care of but never happened. Called credit card company that I used to pay. They investigated but denied refund. So it’s left up to me to start my own investigation. Would advise people to stay clear of this website.”

Helpful Report

Posted 5 months ago

“I lost a substantial sum of money, therefore I left. Although the community managers are no longer there, the app continues to function. But since there are no withdrawal options, I'm inclined to think this is a scam after receiving a sizable Thanksgiving bonus. It will be a miracle if it reappears, so I resorted to A I X A L T D . C O M for assistance. At least they are dependable, and they assisted me in getting about 14,000 EURO back from them”

Helpful Report

Posted 5 months ago

“Stay away, there is no buyer protection on AliExpress! That's why they will not accept paypal as payment method!”

Helpful Report

Posted 5 months ago

“Wow insanely bad experience. Tried to buy both a washer and a dryer, a portable, on there. Both of these units were national brands, but both of those sellers were absolute scammers. I got out with my skin only because I used paypal. I would never, ever, ever, again go near That platform. Deleted the app, and breathed a sigh of relief... cuz I could have easily been screwed out of $1,000. Run don't walk!!!”

Helpful Report

Posted 5 months ago

“Save yourself! Bought an item the seller never delivered! They made ME prove that I didn’t get it via a postage receipt, then denied me recovery!”

Helpful Report

Posted 5 months ago

“Are you looking for a trustworthy and effective recovery agency? I highly recommend Mrs Bruce Nora. I was initially worried about finding the right recovery agent after I could not withdraw my bitcoin, but Mrs Nora came through for me. She is a skilled and a professional recovery agent and I will highly recommend her because of the high success rate and excellent customer support, She helped me moved my bitcoin from an investment site to another secure wallet where I make withdrawal myself, If you need reliable crypto recovery agency, if you need a reliable recovery agency, Get in contact with Mrs Bruce Nora she is definitely the agency to trust for recovery. Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on WhatsApp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 5 months ago

“I ordered 100 swivel/pin pieces but only received 50. Unfortunately, AliExpress has been unhelpful in resolving the issue. Neither a refund nor a replacement for the missing items has been offered, and the seller has not addressed the mistake. Very disappointed with the lack of support and accountability.”

Helpful Report

Posted 5 months ago

Aliexpress is rated 1.4 based on 3,288 reviews