Aliexpress Reviews

1.5 Rating 2,550 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,550 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 22nd April 2024
Dumb Girl Who Shouldn’t Have Ordered From Here!
Aliexpress 1 star review on 19th April 2024
Anonymous
378
Anonymous
Anonymous  // 01/01/2019
Took a whole month to send my item, then I noticed pieces were broken. Never again will I buy form them , I didn’t even care to do a return process, I just threw it in the trash.
Helpful Report
Posted 4 years ago
A disgusting operation. I got an error code twice and assumed the order did not go through so I bought elsewhere. Over two months later the items showed up. I have no way to return these unwanted items. No communication, no return form. I tried opening a dispute and they won’t respond. I hate them. FU aliexpress
Helpful Report
Posted 4 years ago
The items I received were not what I ordered. The dispute process would NOT let me up-load the picture of what I received. To make a report, you need the product URL and that is nowhere to be found, even when requested. I have 3 more items that I have received that don't match up with orders I made.... so I can't even figure out how to start a dispute. I thought I would give this a try, but NEVER AGAIN!
Helpful Report
Posted 4 years ago
The items I received were not what I ordered. The dispute process would NOT let me up-load the picture of what I received. To make a report, you need the product URL and that is nowhere to be found, even when requested. I have 3 more items that I have received that don't match up with orders I made.... so I can't even figure out how to start a dispute. I thought I would give this a try, but NEVER AGAIN!
Helpful Report
Posted 4 years ago
Do not order from Ali Express. They sent my order to a different state and I never received the order. I sent them 4 e mails, asking for my money back. They never answered me and I did not get my money back. Bad company
Helpful Report
Posted 4 years ago
Aliexpress, USED TO BE a good online platform to buy cheap products and even sometimes to got surprised by the quality of some of them. The problem NOW is that they do not have a chat service if you need to contact them (is a robot, with automatic answers, so at the end you do not have any help at all) not to mention that if you pay extra to have a tracking number of your online purchases.. you should forget it.. this will not happen... they send it as a standard shipping but they charge you as if "would have a tracking number" ... purchases, are send sometimes a month later... and if you complain they really do not care.. the answer is to be patience :-).. and they do NOT refund the money any more. I still waiting for a product that I ordered two months ago.. when it supposedly must arrive in 24 days max.
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Posted 4 years ago
Card details stolen and defrauded
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Posted 4 years ago
Do not use. They have have no intention to send you anything. Just take your money. I hope someone takes these fake business people out.
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Posted 4 years ago
You have Fraud going on your sites, and refuse to take action. AliExpress not to be trusted for ordering anything. Seller indicate they never shipped the item, however AliExpress site send email that they shipped it and my credit card is charged for it. I open dispute with AliExpress twice, AliExpress site shows tthere do not have any dispute. AliExpress is Pure Fraud. New potential customer be aware, you will wasting lots f your time to chase these issue with them, and at the end you will need to work with your credit company to stop/withdraw the payments.
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Posted 4 years ago
I ordered bathroom tissue, 1 pack, and I sax strap. The order went in for 6 of each, immediately billed to my credit card and supposedly shipped even though I tried to cancel the order prior to shipping. DO NOT BUY FROM HERE. I only hope my bank and reverse the charges on these pricks.
Helpful Report
Posted 4 years ago
The sweater my daughter received wasn't that bad. The quality is decent for the price. The print on the sweater has stayed on and kept it's color after 2 washes, so not bad at all. We received the order 2 and a half weeks. It might have been delayed by the virus going around which is understandable. My daughter loves her new sweater.
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Posted 4 years ago
Bad quality of material, customer policy worst than any other online provider, be sure that all the shipment devolution costs will run on customer account. Awfull, a real shame. Keep away from ali baba group!
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Posted 4 years ago
Awful experience. It’s been Over two months and I haven’t received any of my packages. They were all scheduled for March, now they are scheduled for the end of April, which will make it 3 and a half months. What a joke. DO NOT BUY FROM THIS SITE
Helpful Report
Posted 4 years ago
I have tried several times to make purchases online with a Visa gift card purchased from Canada Post Corporation to protect myself from online fraud. The Aliexpress payment system generates an immediate error CSC_2200015. Instructs you to contact or try another again. Contact the Canadian Bank that issues the card and they explain that the bank has authorized payment and it is the Aliexpress system that has automatically rejected the payment. The Aliexpress customer service system is a complete waste of time. Service in name only. No way to contact aliexpress to have real issues resolved.
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Posted 4 years ago
If I could give this site 0 stars I would, what a waste of time! I had an order that was 50+ days late and I ended up having to cancel it. When I contacted customer service and was told I was talking to an agent it was really just a bot who gave me no real answer to my question. An awful, awful site— this is cautionary, please don't ever use AliExpress for delivery if you actually want to receive the item!
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Posted 4 years ago
Out of five items I ordered three came in a reasonable time but they were less than $20 US each one. Definitely excellent value but the other 2 items worth over $100 US have not arrived. One seller has taken the money before the goods were delivered, the other I don't know yet. I doubt I'll see the goods as it's been 2 months. Yes I know there are serious problems in the world and I make allowances. But would I buy again? Probably not but maybe if something was cheap enough to justify the risk. Too many scammers out there.
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Posted 4 years ago
No product. No money. What a dishonest company. They give you fake tracking number. It’s a 50/50 chance if you will get anything. Guys stay away.
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Posted 4 years ago
Very bad experience with Ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead of asking me to give proof that I didn’t receive the item? How can I give proof if I didn’t receive it? They are very unprofessional and asking me to the local post office or local company and If they have my parcel? I just have international tracking no and no local tracking no so I have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id? I Think AliExpress is a ripoff, scam, dishonest, unreliable, and not customer friendly. Their money-back guarantee is useless to waste of time. I order goods in December the estimated delivery was 20 days, their money-back guarantee was 60 days. Did not receive my goods or a refund.
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Posted 4 years ago
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Posted 4 years ago
Wish it was possible to give it a zero rating and I as well wish I would have read the reviews before I ordered from there because they pu to buy it and then when you go to log back into your account two days later they say your passwords not right or they direct you to a page where you can't even access your account please whatever you do if you're reading this do not order from them they are real life scammers..
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Posted 4 years ago
Aliexpress is rated 1.5 based on 2,550 reviews