Aliexpress Reviews

Name: Aliexpress
Rating: 1.46

1.5 Rating 2,605 Reviews

11 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.5

Based on 2,605 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 31st May 2024

Parham Givehchy

"I would NEVER Recommend Ali express. I got scammed almost $400 worth of stuff that i cannot get back after everything that i have done to work with Ali express on this. I bought a coat on Ali express worth $254.00 from seller OFTBUY online store on Feb4, 2024 and when i received the item after one month, it has a different color and the strings around the waist not even the same color as the picture (white not black) . Then i had to fight with seller to return it until they said ok i can return. Seller said they won\u2019t give me return label and that i have to pay for shipping cost. Then Ali express said they will credit the shipping cost once the item is successfully delivered. So Ali Express aided me with how to proceed with return with a dispute ticket open. Told me to choose the cheapest delivery by my local post office in Canada and did not tell me when the item should be in delivered by. I found odd that the seller\u2019s provided address is no longer showing on the dispute after i said i sent the item back with tracking number. So I spent $134 to ship it in early March and the lady at the post office said it\u2019ll take months ( i told ali express this) . While in transit, Ali express suddenly tells me 5 days ago that the item needs to be delivered within 7 days or else the dispute will close and the money will be released to the seller. I provided proof of where exactly the item was 5 days ago and the chat from Canada Post saying it left the country 2 days prior ( as Ali express requested some proof of transit because the tracking number is not enough). So yesterday they closed my dispute saying I get no refund. Talked to Ali express yeaterday about reopening it and today (May 31,2024) it\u2019s still not opened. Today I feel like They\u2019ve tricked me to find ways to keep my money and made me spend more. It\u2019s like they\u2019re just playing with me, making it look like they\u2019re taking my situation seriously over the online chat. And now i can\u2019t even leave a bad review on the item i sent back because since the dispute closed, the Review button is gone and. Doesn\u2019t even show that i\u2019ve purchased the item under My Orders but the dispute I can still see. My bank can\u2019t do anything because it\u2019s past 30 days from purchase date. I have proofs of chats, order id, dispute number, appeal number if anyone is interested to see how this place scammed me. No item, no refund , no shipping cost rebate."

Anonymous

413

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please save yourself the headache !!!!!!!!! I usually don't waste my time making these reviews but if it saves another idiot like me from a wasting $$ and a headache then I have to do what's right and warn people. ALIEXPRESS IS A SCAM. I have screen shots to prove it. Tracking # are fake! They act like they are selling things and promise refunds. You will be STUCK. It goes like this: you already pay. It is past delivery date (like a month or so over) and they tell you IT IS STILL ON ITS WAY !, another month goes by, you inquire for a refund and they say ITS ON ITS WAY!, another month goes by, and they say ITLL BE DELIEVERED ON THIS DATE, and you ask for a refund after it has been over 3 months now, same process. You will be STUCK. They do not have the authority to refund you. See screen shots. Nor do they have the authority to contact the dispute team to refund you. See screen shots. NOR DO THEY WANT TOO!!”