Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,339 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 1st August 2025

Nathan

Aliexpress 1 star review on 31st July 2025

Vsryh

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put a tricycle in the basket. Then got a message it doesn't deliver to my address here in Surrey UK. Also they don't have a telephone number. 👎☹️👎”

Helpful Report

Posted 1 year ago

“Aliexpress Dispute system is a sham. They believe their Vendors. I had an order which was marked Delivered on the Aliexpress website, but it was not delivered. My Dispute was ruled in favor of the Seller. My order was then marked Completed. Aliexpress has no real Guarantee, as they state. They are just as crooked as some of their Sellers (opinion). Their Catch 22 comeback is "provide evidence" of the non-delivery. I WILL NOT SHOP AT ALIEXPRESS AGAIN !!!”

Helpful Report

Posted 1 year ago

“Once they have your money and the dispute window is closed you will not get any support from the sellers or Aliexpress. If your product stops working in 2 months, you're out of luck, they don't care. Seller cut off all communication and will do nothing for me. If you somehow manage to get ahold of live support they will tell you they will sort it out, but nothing ever happens, they just keep encouraging me to contact the seller. Stay away if you're planning on buying something that costs more than a few dollars.”

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Posted 1 year ago

“Order was defective. I did not open an account and so now I cannot open a dispute. They just tell you to dispute in your orders but when you don’t open an account when purchasing you cannot do this. So even with proof of purchase and an order number they will not look at a return or a refund. Very dodgy company”

Helpful Report

Posted 1 year ago

“I'm hopeless because two months is over but didn't get my refund money from you.”

Aliexpress 1 star review on 19th January 2024

Helpful Report

Posted 1 year ago

“Site is a scam haven't received any items I ordered and they said I received them and refuse to acknowledge the problem. STAY AWAY, SCAMMERS”

Helpful Report

Posted 1 year ago

“I made a purchased on 23 December 2023 worth 151.01 and item was not delivered. due to reason that the status is frozen. Since they cannot deliver I requested a refund and they refused. This company is a scammer. STAY AWAY FAR FAR AWAY from this company.”

Aliexpress 1 star review on 17th January 2024

Helpful Report

Posted 1 year ago

“They do not guarantee products are what is stated I spent over 300.00 on 50 items and they were all defected. THEY do not stand behind the BUYER!!! BEWARE After putting in all what they required we did all the pictures and video they closed the case and basically screw us and we lost money on defected products. That has to be thrown away. Never buy from Sirreepet grooming Store”

Helpful Report

Posted 1 year ago

“Caution! Everything works fine in the beginning, but when you place a higher value order that never arrives and gets returned to China aliexpress refuses to refund your money! Their buyer protection is a scam and customer service is automated replies artificial intelligence!!!”

Helpful Report

Posted 1 year ago

“Ali Express supports scammers. I bought $2500 of LEDs, of which a large portion turned out to be defective, breaking within 3 weeks. Ali Express offered me $40. Im about $1000 out of pocket. Beware!”

Helpful Report

Posted 1 year ago

“I have been overcharged without my permission, on order £140, overcharged by around £70 and on other orders higher value £350, more than £150. Only find out when looked at my bank account. Aliexpress customer service said these charges are Exchange rates and services. I haven't been warned or even know they are exist before final check out. Nothing was on final invoice about it. It is Aliexpress new trick to take money from customers without warning before check out, even when Tax and delivery charges already included. Please be aware before placing any order. As they ask you to open Dispute, but every shop page where orders have been place, don't let you do it, as it ALWAYS UNDER MAINTENANCE. I will never use them again.”

Helpful Report

Posted 1 year ago

“Last year 2022 I bought an electric large pancake frying pan, 1.8L electric cooking pot and a dough rolling mat. All arrived in perfect condition. Very happy. Beginning of this year I place order again 3 electric appliances and 8 kitchen gadgets. Still waiting to arrive. After read so many bad reviews, really made me worry that I spent over NZ$500+ this time. Will give reviews again when my orders arrive or not. Really worry now after read the reviews 😕 🙄”

Helpful Report

Posted 1 year ago

“Be carefull on buying at Aliexpress ,lot of Scammer!!! This company is a scam!!!”

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Posted 1 year ago

“Definitely avoid this company. I had an experience where i was sent the wrong product. Likely intentional as the product looked similar but much lower spec which I why I suspect it was a deliberate scam. I arranged a return and sent the package back using the returns label provided to me from AliExpress. The return was received back on November 1st according to the tracking. I have been battling with them since then to get my refund and all I keep getting told is to be patient and no information is provided at all. No one in the company seems to have any clue what they’re doing and my experience has been disgusting. Avoid this company to avoid disappointment. The products are mostly cheap rubbish anyway.”

Helpful Report

Posted 1 year ago

“Bad bad bad”

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Posted 1 year ago

“Al maande in de klins met aliexpress zij hebben diverse pakketen bij elkaar gedaan en zijn ze kwijt en zij kunnen het zien maar geen geld nu weer een half pakketen en aliexpress zeggen het is toch geleverd zo werkt niet pakket is kapot en half 0 sterren ik raad iedreen temu aan als je bij aliexpress het product niet gevonden krijg spreek de seller er op aan krijg je link kun je het bij temu kopen vaak is veilig er beter voor u zelf en veel sneller”

Aliexpress 1 star review on 5th January 2024

Helpful Report

Posted 1 year ago

“Never trust Aliexpress. Many items item not delivered n claimed to b delivered. Ask for refund n they ask u to show proof that item not delivered. U wil just lose your money. No more ordering from them. The customer service is just hopeless n cannot understand buyers problem.”

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Posted 1 year ago

“ordered "new items", came fully opened with many missing. customer service is worthless and talks like chat gpt”

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Posted 1 year ago

“Aliexpress is the worst platform to do a purchase, fake platform with a fake products is as simple as that, they advertise 12 day delivery guarantee and than, when you contact them they will tell you to wait couple of months, Ebay and amazon are like day and night compare with aliexpress on everything”

Helpful Report

Posted 1 year ago

“placed orders on several items for the first time. received half of them. they don't ship all together. received 1st 3 parcels fine. The next 6 parcels didn't come to me. As per the tracking number they say the delivery attempt failed, whereas I didn't receive any phone call or email on that. next is the horrific experience. there is no clue where is my shipment because their shipping carriers are unrecognized, no Canadian phone numbers to contact, and no physical office to go to! Their sh**ty chat service redirected me to several Canada post offices where there was no parcel. finally, I wanted my money back. still, it's not allowed as per their sh**tty rules! how horrible the customer service can be! I ended off on this. after 2 months, I was able to get a Partial refund for 2 items, but still, 4 are missing! I will never use it and recommend everyone not to use it”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 3,339 reviews