Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst sites to buy goods,i ordered a mobile cover & Scratch guard, first they said 7 days delivery and after 2 month i received only one product and that to at nearest post office,they charged me 4 dollar for delivery, They didn't call me nor they,MSG me about product, i will not recommend to buyers to buy any product from this site,because of their delivery services,its worst.”

Helpful Report

Posted 5 years ago

“If you receive what you ordered, as I did last fall, good for you. If you don't, as I have not on an order placed in early May, just forget about any dispute resolution. It is all handled by bots, and you will get an endless runaround as I have.”

Helpful Report

Posted 5 years ago

“Ordered masks. Told to wait months. No product arrival. Zero return, zero satisfaction.”

Helpful Report

Posted 5 years ago

“My daughter purchased a shirt through AliExpress in April, after 3 months we still don't have the item and apparently they have attempted to deliver, albeit we are both at home and no correspondence left by the courier. They won't refund us even though they have a 90 day purchase protection. Avoid this site for your purchases.”

Helpful Report

Posted 5 years ago

“I just closed my AliExpress account for the following reasons: 1. I have proof of AliExpress overcharging me for some of my purchases during an audit of my bank statements. That's considered theft! 2. I have proof of AliExpress underpaying me for refunds that were agreed between us. Again, this is considered theft! 3. Do you think you can find an email address or a contact number to raise any concerns with AliExpress? Heck no! And the only time you get to speak with their Customer Service people is when you raise a dispute. 4. AliExpress Dispute Process is a sham! I dont trust them as far as I can throw them! To all AliExpress customers, do please be very aware of what I am stating above! I don't write this for fun! So, Buyer Beware!”

Helpful Report

Posted 5 years ago

“Negative stars, unless you want to be lied too, inconsistency, and a cheaper refund than what you paid go anywhere else!”

Helpful Report

Posted 5 years ago

“Where do I start?Very misleading vendors.They always seem to trick you at every level,for example I was looking for a multimeter on a vendors page with a photo of a multimeter and after reading the fine print it turns out to only be a set of test leads!!!On an other occasion I bought a solar panel rated at 75 watts and after reception it only gives out 20 watts max.The idiot vendor claims that it peaks out at 75 watts!!What a buch of B.S.--- Buyer beware!!!”

Helpful Report

Posted 5 years ago

“AliExpress 1.) DOES NOT HELP ITS CUSTOMER 2.) DOES NOT CARE ABOUT THE CUSTOMER So the site is full of false advertisements, paid/fake reviews a couple of good stores and a throng of really bad ones. I only even got my deliveries 30% of the time, truth be told they used to have a decent customer support system and I got a refund on most of these. But there were changes to the system and now they don't do that. Absolutely horrid experience most of the time. Stay away from them like if they were the plague, because in a lot ways they are. I think only AliBaba works and that is only if you are in PRC. Otherwise DO NOT USE THEM or well, get burned and discover this for yourself. Otherwise, unfortunately stick to Amazon, E-bay, they are pricier but at least you do end up receiving the items.”

Helpful Report

Posted 5 years ago

“No money guarantee is a lie. I received a completely different item as I ordered and aliexpress did nothing. It's a yellow mafia”

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Posted 5 years ago

“very bad, i didnt get the game”

Helpful Report

Posted 5 years ago

“this a very bad store on aliexpress...no delivery and no refund.... https://www.aliexpress.com/store/2498017?spm=a2g0s.9042311.0.0.27424c4dtBNDmA”

Helpful Report

Posted 5 years ago

“AliExpress protects the Chinese crooks who sell on their site and keeps extending the delivery dates and does not stand behind the refunds for missing/undelivered items. They are using the excuse of "Covid-19" to lie their way out of standing behind the items on sale from their host of crooked sellers. Avoid these clowns!”

Helpful Report

Posted 5 years ago

“AliExpress customer service is a fraud, if you open a dispute and win they still getting the real benefit! I bought the "SeaFrogs TG6 60m/195ft Underwater Diving Waterproof Housing Camera Case for Olympus TG-6 Waterproof Camera Bags w Wet Dome Port". After paying 90€ extra for customs clearance When I tried to assemble the equipment I discovered that they were NOT compatible and on of them was in fact different from what is displayed on the web site. I opened a dispute and AliExpress recognized a valid claim. But the proposals were to return goods to China but paying shipping (more ~60€) or accepting 10€ refund. So I was forced to accept 10€ and now I have a useless equipment!”

Aliexpress 1 star review on 23rd July 2020

Helpful Report

Posted 5 years ago

“AliExpress Buyer Protection is a LIE, don't get burned Order 8015154536386455 Seller attempted to extort more money after sale was completed and paid. They sent package postage due, which caused a result only on AliExpress website of "customs is holding the package". Curiously, when I inquired at the post office, they have no record of the package at all. Ali says I have to get "official document", but there's nothing to get and they are refusing to honor their buyer protection. It's just an endless loop of dispute, deny, appeal, deny, repeat. I think the "tracking number" is fake since post office has no records. Please don't waste your time with AliExpress, you'll get burned.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Horrible customer service and even worse shipping times. I placed an order early April and was originally told 30-60 days for delivery. At 60 days I received an email saying shipping time was extended another 30 days. It's now been 100 days and AliExpress is refusing a refund. Which according to their own policy I am owed. The tracking very clearly says it's not even in the US and has not arrived in "destination country." They keep asking me to wait and to check with my local office? Um, no. Now they aren't even responding to my inquiry. The seller is refusing to help saying it's not their problem. Now I'm having to open a dispute with my credit card, which is a total PITA. I don't even know why I placed this order because I know it's just going to be cheap junk. Lesson learned.”

Helpful Report

Posted 5 years ago

“I purchased an item that stated free shipping on checkout. Yet they have charged $10 for shipping costs without my knowing or authorisation. There should be a law against this, it should not be allowed!”

Helpful Report

Posted 5 years ago

“I never recived the items for this store. Do not buy there! After you purschase they don't care of the costumer and you can't call them.”

Helpful Report

Posted 5 years ago

“A lot of difficulties to comunicate . Unfairness ,...aliexpress decides whenever they want not to refund an item you never received . Bad experience .. not to trust”

Helpful Report

Posted 5 years ago

“Aliexpress is at fault for: 1. False advertisement. Aliexpress guarantees a full refund if we do not receive an item in a certain amount of time. Before COVID19, it was 60 days, and now it is 90 days. They are never honoring this guarantee. This is a false advertisement practice, and they should remove it. 2. Aliexpress has business process loopholes that vendors can take advantage of buyers, and Aliexpress enables them to run scams. One of these loophole-scams practiced by vendors is to send the wrong items (usually an inferior item), then forcing the buyer to accept it. For example, if the buyer is paying for Item+++ the seller is sending the Item+; the buyers orders a horse, and he is getting a pony! Upon delivery and buyers complain, the buyer is offering to fix the issue asking the buyer to send back the item, with the return shipping costs paid 100% by the buyer, or to keep the received item and accept a partial refund that's the price difference between the Item+ and Item+++. As buyers don't have the same "economies of scale" price advantages from shipping providers, this venue of resolving the conflict is never acceptable for buyers from North America. In these situations, the only reasonable solution is for the buyer should receive a full refund, as they still will need to buy the Item+++ or for the vendor to support the whole ship-back costs. Aliexpress is systemically accepting the only dispute resolution for the buyer to accept the price difference (AKA, the buyer just bought a pony that he does not need, and still need to buy a horse) or ship back the item to the vendor on buyer's cost. I have been abused by Aliexpress several times on both types of accounts mentioned above.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,366 reviews